I ordered a chain last year with a wait time of 3-5 months. It's now been over 7 months with no chain and no update as to when I'll get it. I've emailed them numerous times asking for updates, and they just mention delays and then recently just stopped responding altogether. I've probably tried calling 20x and they have never picked up the phone one time. I'm not sure why they even have a phone number listed. The price of gold has gone up 25% since when I bought it, and it's also reflected in the price of the same exact spec chain that I ordered on their website. They are clearly stating that there's delays and just hoping people cancel older orders, so they can fulfill new orders at the higher prices. If gold prices were coming down, I'm sure they would be cranking these out within 2-3 months. They are playing with gold price arbitrage and scamming people. Stay away from this company at all costs. read more

Many of us got scammed. I placed an order Dec 2024 $1690 stolen. Ive tried calling and emailing. To then realized the business was closed.

My husband ordered a chain a while back and never received it after being told it'd take 3-5 months. It's now been over 8 months. They don't respond after taking payment. Avoid these scammers. read more

Scammers. They take your money, don't respond, and don't deliver the product. They won't be in business for long.

They dont respond. You won't get your money and your jewelry. Try and call the phone number they will never pick up. Total scam of a company read more

I want to thank Yohanka for helping me with my purchase. I had flew in from California for a bachelor party and stopped the CMG Links. She was knowledgeable on the product showed me several types of chains, lengths, sizes and prices. She was very honest on how long I would anticipate in getting my Chain 4-5 months. I got mine 4 months and some days. I am impressed with the packaging and presentation of the chain. I would highly recommend to friends and family. I will for-sure purchase here again. Yohanka like you told me, "if it don't hang straight, it ain't done right." Your husband and son stand by there work and this will be my forever, everyday chain Thank you again from sunny California read more

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When you have mild OCD about certain things you tend to research the crap out of purchases before you make them. With larger purchases, this is magnified. So when I decided I wanted to purchase a Miami Cuban link chain in rose gold to match my new watch, I established certain criteria. I wanted something handmade in Miami by one or more Cubans. I also wanted a company who did everything themselves without outsourcing anything. Keeping that in mind, I started my search. Watched lots of Youtube reviews, poured over Instagram posts and carefully examined pictures of chains made by various companies. I ended up narrowing my search down and decided to go with CMG for a few reasons. First, they matched my initial criteria, Cuban made in Miami. Second, their quality looked to be unsurpassed and third, they really only make one style of chain. And you have to figure, if someone is making the same thing over and over again for 30 years, they have to be pretty damn good. I've read where people complain about the wait and yeah, it did take the better part of six weeks but we're talking a piece of jewelry here that I plan to keep for a hell of a long time so waiting an extra month or so wasn't a real concern. They're also not the easiest to reach by phone and it usually takes about a day or so to receive a reply to email but I'm here to tell you that if quality is your main concern and let's face it, it really should be your only one, look no further. A few words to help with your selection. 7mm is about as wide as you want to go on a necklace before approaching rapper status. Anything larger will look very in your face. Bracelets can be larger but you still want to be cognisant of not going over the top unless of course that's your intention. 25" is about the minimum size you can go if you want to be able to take it off and put it on without undoing the clasp, so that's what I went with. Also, gold is really heavy. Before you go order 18k or higher understand that you will feel the weight on your neck and it can get uncomfortable when worn for extended time periods. I'm so glad I went with 14k because at almost 105 gms, I'm not sure I'd want anything heavier. Anyway, do all of your research or just take my advice as someone who did so extensively, send them your money, be patient and what you'll get it return is something very special and nothing short of perfection. Kudos. read more

CMG Links - 7mm rose gold in 14k, 25" - Jewelry Near Me - Miami, Florida

Not Good at all! buyer beware. It has been NINE months since I ordered by chain and still haven't received it. Email correspondence is very poor and you will have to send out 4-5 emails just to get a vague reply.An employee wrongly told me my chain would be ready by the end of October. After reaching back out days later asking for the status, I was sent an email saying they are short-staffed and there are some mysterious delays in production. I followed up beginning of December 2024, was ignored, forwarded the same email January, and was met with the same mysterious reply. I followed up with a refund request to the email response the same day and was still ignored! I have been trying to get a refund from them from the past month and they still continue to ignore my emails and leave me in the dark. I am currently trying to pursue a refund through my bank. If that is not possible, I will have to bring a lawyer into this situation as they are not responsive at all and it is very concerning giving this was a large purchase. Be very careful as most of the current reviews are outdated. As stated before, BUYER BEWARE! read more

Ok so today was the big arrival day of my 14K 20inch, 8mm, Miami Cuban-Link chain.... "WOW"was my first thought upon opening the box... WOW now meaning "Worth our Wait".. My wife & I were totally impressed with the true handmade Craftsmanship of this piece, the chain was completely straight, the links tight and smooth, and the clasp tight. I did alot of looking around before making such a purchase and hands down upon receiving the finished product, know, I made the Correct choice CMG is a family owned/operated business, they told me from the start it would take time but would be a piece I would be proud of. "Absolutely Love it" I would certainly utilize them again. Yohanka thank you for the constant updates & photos your family certainly are professionals in their craft and your honesty goes along way.... Thank you & family truly professional service start to finish.... read more

I feel that the customer service I received from Cmg Links is not professional. When it was time to place an order I was able to reached you. Now that I have a claim and I left multiple voicemails and still have yet to receive any call back is horrible. read more

CMG Links - TheLetter FedEx Sent To Me Regarding My Claim - Jewelry Near Me - Miami, Florida

The best quality cuban links out there! After much contemplation, I decided to order a 8mm rose gold chain from CMG Links due to their extensive Instagram posts. Seeing hand made chains being made on the daily excited me, and the quality that I saw was one-of-a-kind! Ordering the chain was extremely simple, and I was greeted in a warm fashion. The staff member was very kind, and she gave me a few suggestions on the length and size of the chain I wanted to order. Since these are handmade cuban links, it did take a month to receive, but once I got the necklace, I was stunned. The links were perfect in that they were extremely well polished with no imperfections in the quality of the links. The thickness of the chain was also apparent with each link being exceptionally crafted in a tight manner. Whenever individuals ask about the cuban link, they are always perplexed at the heft and quality that is unlike any other. Needless to say, CMG Links is the only jeweler I will go to when I want to purchase a cuban link! read more

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Ordered a 14k, 6mm 20in chain after a lot of soul (and $) searching lol. Their instagram page shows their craftmanship and final products at work, which is nice to see and you realize you're supporting a small business during this time. Was told it'd take 4-5 months due to limited staff working BUT to my pleasant surprise, got my package via fedex after 2 months waiting. Totally worth every dollar and penny I spent, this thing is very smooth and shiny, got compliment from folks who saw me wear it. Will order from them again in future, if you want the BEST handmade cuban chains ever, go with these guys! THANK YOU from SoCal, stay safe! read more

Have Patience...it's coming, and when you get it you will have the most beautiful "Tears from the Sun on Earth". The CMG Team are superior craftsman, and the ladies are so comforting thru the process. I travelled from Pittsburgh to their store in Miami, and was greeted like a family member, it' was like we all knew each other from the curb. They gave me a tour of the lab and showed me every step my chain would go through to become the best. You're in good hands...don't cheat ya self go big! P.s. I forgot to mention the Grandaddy Faux Leather case they gifted me..Perfect touch of class for my 14kt 30incher read more

Awesome quality ! Handmade , there is no substitute. I have spent thousands with them , planning on spending thousands more.

I give this company one star. First off, the chain is great quality with great workmanship. The customer service prior and during the purchasing process was decent. I didn't really have any issues. However, when I received my chain, there was a scuff on the flip lock I reached out via email, almost immediately expressing my displeasure with that. I went in to get the scuff buffed out and polished. In person they were pleasant and made it seem like my concern was important. Merdado attempted to rectify my issue, but needed more time. He said he can have it back to me in three weeks it took over three months close to four months in total I did not have my chain. Mind you all for a scuff on the flip lock. Yohanka was the voice for the company and wasn't prompt with response or professional for that matter. In fact, I had to hound her to get updates as she would not even respond at times. Bottom line is, if you want a nice chain (which is a dime a dozen to come by in South Florida) with abysmal customer service and over a three month turnaround on a simple fix. This is your place. read more

I was skeptical ordering such an expensive piece of jewelry online from a business a thousand miles away. I live in New Jersey. After my experience, I can't wait to buy from them again. Their craftsmanship and customer service were second to none. They kept me updated on the progress of my chain and responded to all of my correspondence in a very prompt manner. I love my new chain and I really enjoyed the experience of working with CMG links. I highly recommend them and I'll be buying from them again. Thank you CMG Links for making me such a happy customer. read more

Ordered a custom Cuban link ring as my wedding band. All hand built to order. Very communicative fast friendly and quick turn around time. When I received the ring I was beyond satisfied. True masterpiece. Will definitely be ordering more jewelry from CMG links in the future. Thanks guys!! read more

I was really excited to purchase from CMG Links, the quality of the items that I saw online coupled with the fact that the items were handmade by a family owned business really sold me. Bummed that I had to cancel my order after waiting 20 WEEKS. To preface, current circumstances with the pandemic have impacted many businesses and I knew this would impact the timeline to completing my order. I was cool with that. What I did not appreciate was the lack of transparency throughout from CMG Links. After I placed my order with CMG Links (Jan.26) I was told it'd be completed by the end of April or early May. This didn't make sense to me since their initial quote said completion time was about 8-10 weeks (based on this timeline it should be completed by April at the latest). It was then explained that "8-10 weeks" is CMG language for 56-70 business days or 11-14 full calendar weeks. I was fine with this. At the end of April, I reached out to see how long my order would be delayed given the COVID situation. I received the following response from CMG Links: "it is not as bad as you would think since we have been working a few days a week trying to finish orders that were already in the process when all this started". I was told on 4/29 my order was next in line... I reached out a couple times after that but didn't hear back until 5/19. At that time, I was told my order wouldn't be ready until 5/29. 5/29 came and went, no update from CMG Links. Called in on 6/4 (because no one responded to emails) and was told my order, again, would be completed by next week. I was told someone would contact me to discuss shipping by 6/10. After not hearing back from CMG Links on 6/10 I decided to cancel my order. Initially they told me they couldn't cancel my order but ultimately ended up honoring my request for a refund. I fully expect that the only reason they issued a refund is because the chain still isn't ready. Price of gold has gone up so I'm actually losing money on this deal since I'll need to buy elsewhere at the higher market price. read more

These people at CMG Links are low class people. I went there to pick up my $4900 deposit then found out later they blocked me on IG. I guess that pissed them off but the lady said it's a 4-5 week turnaround time but I'm on 7 weeks and counting. So do me a favor CMG Links block this review read more