Thank you to Kobe or Colby I'm not sure on the spelling for answering my questions I had in store…read moreand also letting me see the lineup of games soon to be releasing for the summer and year of 2026. Also just giving service.

Customer service was terrible. Closed the store for lunch with a sign that they'd be back in an…read morehour. Hour and a half later they still weren't back.

This is about the only place to get decent games in Chattanooga. They have all the latest releases…read moreand they have used games as well. The staff is friendly and knowledgeable. I stopped in to swap a game I still had a receipt for. It was painless. Waited in line for a few minutes and then he said just to pick out whatever I was getting anId bring it to the counter. Grabbed one of the latest games and found a used hockey game I like for XboxOne. I went back to pay the difference. This guy was a little pushy about getting the strategy guide. Look, I know you got a job to do and your boss says try to sell the guide when they buy the game. I said no thanks, and he said it's half price. I said no thanks and he tried to impress the importance of getting it. Not sure if I look like a sucker, but I was tired of saying no. If you guys are reading this, let No be NO. I love getting games there, because I know they will have them. But I don't like sales tactics. I understand they are going to be there, but don't piss off your customers. We may start buying games from Amazon. I may do that actually to avoid the hassle next time. Amazon Prime is sounding pretty good right now.

great they even threw in a new cord for my sons controller and they were super nice and patient…read morewith me and my kids

A Simple GameStop Mistake Became a Four-Visit Customer Service Failure…read more I rarely leave reviews like this, but what should have been a simple merchandise correction at this GameStop became unnecessarily difficult, requiring four in-person return visits, multiple phone calls, and intervention from GameStop Customer Support. On September 10, I purchased two new PS5 games, including The Blood of Dawnwalker for $69.99. GameStop incorrectly fulfilled the purchase. Although I paid for a new copy, I received the Dawnwalker disc inside a GameStop case labeled PRE-OWNED -- Bluey: The Videogame -- $24.99, rather than the proper new retail case. I repeatedly explained that I had not switched, altered, or repackaged anything. This was exactly how GameStop provided the merchandise. I even suggested management review surveillance footage from the day of purchase to independently verify what happened. Mistakes happen. The mistake wasn't the real problem. How this store handled it became the problem. Sept. 17 -- First return: My original request was simply to exchange Dawnwalker for another game. I spoke with an associate whose name I recall as Omar or Amir, explained the situation, and showed him the merchandise. He photographed my receipt and indicated the matter would be investigated. I suggested reviewing the surveillance footage if necessary. I left expecting follow-up but received no resolution. Sept. 18 -- Second return: I returned after hearing nothing. The original associate who sold me the games remembered me and the transaction. She was extremely apologetic, understanding, courteous, and professional. Unfortunately, she had not been informed about my previous visit or request. She willingly took my information to provide to management, but I again left without a resolution. Later, Madison attempted to call me twice, but no substantive voicemail explaining the calls or providing a resolution was left. Sept. 19 -- Phone follow-up: I called the store and spoke with the original associate, who asked me to call again later when Madison was working. I did and spoke directly with Madison. By then, after the runaround, I simply wanted a refund for Dawnwalker. I found Madison's communication condescending, dismissive, and lacking empathy. The conversation focused on what she supposedly could not do rather than how the store could resolve its mistake. After that interaction, I no longer wanted to patronize this location and decided to return my entire September 10 purchase, including Halo Campaign Evolved, which remained new and unopened. Sept. 20 -- Fourth return: Before returning again, I contacted GameStop Customer Support. They documented the issue under a formal reference number and confirmed that I remained eligible for a refund because I had received pre-owned merchandise instead of the new merchandise purchased. When I returned, Madison initially told me again that she could not process the refund and that I would need to return the next day when the manager was present. Madison also attempted to characterize our previous conversation differently, stating that she had agreed with me and believed the matter should be escalated. That was inconsistent with my recollection and recording of the conversation, which I told her I had retained. I then informed Madison that Customer Support had confirmed my refund eligibility, provided me a reference number, and that I had retained the previous recording. Only after those facts were presented did the direction and tone of the interaction noticeably change. Madison then looked up my transaction, requested my ID and payment method, and processed the entire $141.97 refund herself--despite initially telling me during that same visit that she could not process it and that I needed to return when the manager was present. I cannot speak to why her position changed. I can only describe what happened. I appreciate finally receiving my refund, but correcting a straightforward fulfillment mistake should never have required four visits, repeated calls, photographs, documentation, recordings, a written complaint, and a Customer Support case. Use this experience as a learning opportunity. This location would benefit from additional training in incorrect merchandise fulfillment, refund/escalation procedures, employee authority, accountability, empathy, and professional customer communication. Communicating with customers in a dismissive and condescending tone is not going to move the conversation forward. If an associate doesn't know how to resolve a situation, there is nothing wrong with saying, "I'm sorry this happened. Let me find someone who can help." The original mistake isn't what caused me to lose confidence in this store. Mistakes happen. The repeated lack of ownership, inconsistent information, poor communication, and unnecessary resistance to correcting that mistake did.

I picked up my Switch 2 at the midnight release and it went very smoothly and quickly. They were…read moreall very nice and friendly and were willing to answer any questions. It was a very friendly atmosphere.

I go here all the time, the employees are always very friendly and helpful, and love to get into…read moreconversations about their favorite games and make recommendations for games!

Amazing shop w/ great selection & a lot of heart!!!!!…read more I found the site on Christmas Eve when I was Googling Star Wars figures, and wound up placing a mid-size order for a bunch of used Star Wars action figures - they shipped them out right after Christmas, and just a day later I had them in hand. The box was SO carefully packed - every figure's box was individually wrapped w/ bubble wrap and masking tape, and in perfect condition. This was the first time I'd ever heard of Infinity Flux, and I was super impressed with how they got 4 figures packed, shipped, and delivered within 3 days, all during a holiday week. I love seeing an independent comic shop thriving, and caring well for their customers. Will be placing more orders in the future - thanks!!

Getting my collection added ! Good service definitely wasn't trying get any chance to willing to…read moredrop prices on Pokemon cards ! Gave you the bare minimum for your cards the BOSS labels all cards LP or less even if there NM just be aware ! If I'm trying get most expensive card but you don't won't to negotiate at all that's not a good salesman in my opinion!

No physical store front, but am artsy staff who supply digned first editions. Just what I needed…read morefor a gift!

This must be the largest inventory and best selection in Chattanooga! Mucho amount of new vinyl!read more

Great selection's, great staff and well organized layout! The prices are reasonable and based on…read morethe conditions of the vinyl. I have bought vinyl from coast to coast in my travels and since I moved here and retired 2 years ago, I was thrilled to discover this hidden gem! Kyledawg