We built a new home and moved in January 2017. Since that time our geothermal pump has gone out numerous times. We are on pump number 4. We have never had a pump last a full year yet. Currently, our pump is out/going out. It is making terrible noise, is hot to the touch, and while it blows a small amout of cool air right after you turn the system on, it will not cool a room even a single degree. That means that right now, this very moment, the heat index is 106, and we have no air conditioner. We are sitting in a new home, hot. Because we hired Clyde's. After arguing to get Mike and his guys out here today, he tells me he won't warranty the pump anymore, even though it was put in 9-months ago. Each time a pump was put in, they told me 1-year. When they put the last pump in, they told me it had a 1-year warranty. That was October, this is July. Now he says they only offer a 1-year warranty from the time the unit is installed, not when they repair it with new parts, even during the warranty period. Essentially they won't warranty their work. Furthermore, they haven't tried to find the reason this is happening, time and time again. Today, he checked nothing but the amps, and determined that there was nothing wrong with the unit based soley off that. No pressure check, nothing. Each time we have paid a heating and cooling company to come out and make sure that there wasn't any issue with the HVAC unit, including this time. We also had a geothermal tech from another company out, who told me the system needs a second pump for push/pull operation. However Clyde's doesn't agree, stating that it must just be faulty pumps. Mike says he doesn't do geothermal any more and therefore it isn't his problem now. He told me that if I contact the manufacturer and they fulfill the 1-year warranty, he doesn't have to offer me that warranty. So, while you may not be looking to have Clyde's install a geothermal pump, you're considering them for something. I warn you that you can hire them, but you need to hope your system/wells are initally done correctly and if it isn't, that you'll be able to get competent warranty service. read more