If I could give zero stars I would. I was in town for a business trip and was excited to try CP in the Plano location. I travel quite a bit for work so when I get a chance I love to check out other studios when I'm not home. This place is AWFUL. They DO NOT conform to the Club Pilates workout or way and you are not getting a real workout. The exercises the instructor was having us do on the morning of Wednesday 4/6 was just stretching. No strengthening and she does not allow any adjustments. You're okay to adjust down but you're not allowed to challenge yourself especially for someone like me who does Pilates every single day. You're not allowed to add a string for more strength nor are you allowed to do a plank without the box when you're capable of it, etc. I couldn't hear what she was saying but She was so busy telling the front desk gal about how I was not doing things per her instruction, the entire class was disrupted and was a complete waste of my time coming here. No apology from the instructor. No call back from the owner or manager.
The staff are Discriminatory against anyone who looks different and wants to own their practice. I am Korean America.and never in my entire life have been treated like this, walked to the sidewalk because some ladies at the studio didn't like me asking questions in class since the instructor made such a big deal. Very immature to be teaching, gossipy, started talking about me as soon as class was over with the other clients. Very unprofessional and instructor should have managed her class better. Thr front desk lady, MICHELLE, she could not have handled the front desk more poorly. She told me to leave the studio even though the other ladies were attacking me. When some is being attacked, you help them,, not continue to kick down the person being attacked. She never gave my number to the owner so still no call and no explanation as to why they cancelled the subsequent classes for the following day (I wouldn't have gone back there anyways) but then CHARGED me for the cancelled classes they cancelled and then put a HOLD on my account so I could not longer book classes on my home studio. This was later resolved by my home studio.
To the studio: please have your staff take a class or become better educated in what racial discrimination is and how to be more inclusive of people who are from different places and look different. It's very sad what's happened to the Plano studio- it's intended as a moving meditation and this class was disruptive to the point to that the incident bothered me for weeks. So please be more responsive to your clients and the public. I would hate for another complaint to be filed against your company for discrimination and harassment. Please be assured I'm taking this complaint all the way. read more