Overall, an average gym that ropes you in with free classes and deals but never lets you cancel membership.
The gym is generally clean and like most gyms some instructors are better than others. Some were able to adequately explain the movements and put together good workouts while others were not and resulted in every class member being confused or doing something different (general chaos and confusion). The members themselves, at least going at the same times I was, were mostly middle aged women who would discuss their Botox and overall were pretty judgmental and exclusive. This may be because I was going during the middle of the day, but not sure.
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On the cancellation process-- I work a job where I am in an area for 3 months and then move to a new location. I joined this gym during my time in Columbus to add something new to my workout routine. Upon my last day in the gym I told the girl working at the front desk that I would be moving and would like to cancel my membership. Unfortunately, she was someone who did not normally work the desk and did NOT cancel my membership. This caused me to be billed for the membership, which increased in price each month, for many months after I was under the impression that it had been cancelled. I called multiple times (10+) leaving multiple voicemails that I would like someone to call me back to discuss situation. Months later I still have never received a call back. Eventually I had to call headquarters and complain and have them contact the store specifically in order to get the membership cancelled. This may have been more complicated since I was no longer living in the area, but either way it was a nightmare.
I would definitely NOT recommend this gym and will be telling all my friends in the Columbus area to stay away. read more