I just changed my PCP to Dr. Randa Djendou at Houston Methodist Primary Care Group. Boy did I make…read morean awesome decision choosing her. She is absolutely amazing. She takes her time to explain everything in detail. Her bed side manners are the best I've ever seen by a doctor. Her staff is also extremely courteous. I waited less than 5 minutes in the lobby before they put me in a room. It's been so long since I've been at a doctors office that's promptly with your scheduled appointment time. If you are looking for a PCP see is definitely the one to choose.

I had been going to the same doctor for years and he retired so I had to find a new place. I did…read morelots of research and came across Houston Methodist group and they had great reviews so I had to give them a try. I went to see Dr. Tina T. Luu and she was very informative, listened carefully and was very nice. I will be seeing her for any future appointments since I was so happy with my visit.

It started off good except for the last few recent incidents. My Dr, Dr Safari was so rude. I have…read morebipolar and my manic was showing because I was so nervous I wouldn't get answers which I didn't. He even said should we cancel this appointment because of how you're acting. How sad a Dr couldn't help when mental health was involved. That was beyond disturbing he didn't even care. I left feeling sad and defeated. He was awful to me. Then not too much later I got a huge abscess on my face and I couldn't get an appointment for weeks and this was emergent as it was extremely bad. So I had to find another Dr. but I have all these symptoms and no one wants to listen to me. I continue to experience pain and rashes and stuff and it isn't stopping. No one cares. I'm just blown off. But Dr Safari really let me down.

Went to this establishment for health care. A was a new patient but was checked in quickly. Prior…read moreto my appointment they advised me to bring in my X-rays and reading. Got to the back asked the X-ray technician that X-rays were already taken and to whom could I give them to. A black female came back to speak with me. I noticed she didn't like me asking questions. I informed her that this facility told me to bring them (X-rays and documents) and wanted them to have them and needed an email to send them. Well this upset her, stormed away. Seeing this disingenuous behavior and empathy for patients. I decided to sought out another doctor. The X-ray tech was super nice and convinced me to speak with the office manager. She told me if I didn't this behavior would continue. Which means this female has done it before. Anyways I express my concern and lack of respect and professionalism towards patients. I don't have any faith in the office manger, I told her I believe this behavior occurred before with no Consequences. She replied with a smark response "you are wrong". I bet that medical assistance is still working and she will continue to work there. So I spend $40 today for a doctor's visit where staff are unprofessional to patients. People of Katy, I don't not recommend this establishment, I should have read their reviews before setting up an appointment.

I have been a patient of Dr. Ferrill's since I moved to Katy, 10 years ago. I've never had a…read moreproblem getting an appointment at the last minute for an issue and I have always had a wonderful experience. Today, I had to call and I spoke w/Kate who works the front desk and she was so very caring and polite when speaking to me! Thanks so much for your caring ways!

Dr Ferrill has new front office staff that is AMAZING! I know previous reviews mentioned the front…read moreoffice/ secretary customer service as an issue; however, they now have the must bubbly, warm, and welcoming environment. I've been coming here for YEARS and Dr Ferrill was always worth it, but having the facility change is now the cherry on top!

Convenient location, plenty of parking, clean facility and friendly staff…read more Enjoy the care that the staff here provide. I especially appreciate the onsite lab for convenience.

Brought my dad to the urgent care after taking an injury to his ribs. When we arrived at about…read more10:30am, there were no other patients so he was checked in immediately and seen by the doctor within minutes. I've never been to such an urgent care with such fast and attentive service. Doctor Chang ordered a CT scan to check the abdomen, ribs and liver area and was fine with the scan in under 5 minutes of admittance. So glad we came here. Now I will say the imaging results are making up for the speedy check-in. It's been over an hour since the CT scan and still awaiting results. So while the check-in process was speedy, getting the results back will test your patience considering how fast the admittance process was. In any case, it's still a great facility. Clean, quiet, friendly staff. I hope I don't need urgent care but if I'm in Houston and find myself in a jam, I would certainly choose to come here.

Need to work on making this facility a cleaner environment. My kids pediatrician is located in this…read morefacility. I arrived close to 8:00 am for a doctor's appointment and made a stop to the ladies restroom, located in the lobby of the building and it was DISGUSTING!!! The smell of urine on all the toilet seats in the restroom was so strong that I thought I was going to become ill if I stayed in the restroom a second longer. The restroom was so unsanitary, I would have rather leave to use the restroom at a gas station. Since I didn't have the time to leave, I decided I wait to use the restroom in my doctor's office.

Be careful of their billing, very fraudulent. Went in for annual physical that should be covered at…read more100% with insurance. Received a bill for "extras" that they said I discussed things outside of the physical. I answered questions asked of me. I did like the provider however, the billing is a major problem.

I cannot speak more highly of this place. I've seen 3 different providers over 3 appointments and…read moreeach time I'm met with kind, compassionate staff that really take their time with you. I am always able to get in same day - today I booked for an appointment within the hour and it started EXACTLY on time. The providers here are so considerate and I feel really cared for. Best kept secret in town if you find yourself unexpectedly needing to see a doctor.

I called to schedule with my previous Dr only to learn she is no longer with the practice. I then…read moremade an appointment with someone else. VM called me to cancel the appointment because she would be out of the office. I was rescheduled for a month later. 1 week before that appointment it was again cancelled because she would be out of the office. I've moved on to a more reliable Dr.

I have been a patient of Village Medical for over 25 years and patient of Dr Lee Edwards for at…read moreleast 10 years. I have really liked having Dr Edwards as my Doctor. I tried to reschedule my appointment with her last week after the automated system sent me a message that my current August appt with her was cancelled. When I called to re-schedule I was informed she was no longer with Village Medical. I asked where she had moved to and was given no info. I have sent messages in Patient Portal. No responses. Normally a letter or notification is sent out if a MD is leaving a Practice. I reached out to the Practice Manager and left 2 messages. No response. I spoke to someone in the Call Center today to ask what was going on that none of my messages were being returned. Come to find out the Call Center and Billing & Insurance Center is now located in Central America which is why everyone who answers the phone has a heavy foreign accent that is barely audible unless you are Hispanic. I think this is so unprofessional that there has been no communication to her long standing patients or all of her patients for that matter that she was leaving the practice and what my choices were for having a physician take over my records. It is terrible that Dr Edwards is gone, she was a great female Doctor and I will miss her terribly. I am so disgusted with how Village Medical has handled this that there is no reason for me to stay with them as a patient. Dr Edwards is gone so I will look elsewhere for a new MD. It is also ridiculous that when you call into the office all calls are being routed to a Call Center in Central America instead of someone local here in Houston, Tx taking my calls. To say I am appalled by all this is putting it lightly. Dr Edwards and her Nurse Heather were always so good to me and I felt well taken of by them. I'm unbelievably disappointed.... I started with Village Medical in 1998 and I'm now 69 years old. Changing PCP's will not be easy but Village Family Practice is not comparable to how it use to be. Such a shame....

I brought my 5 year old son in to see if he had fractured his leg after a scooter crash. Of course,…read morethis happened on a Saturday evening right before Christmas, so I waited and came in first thing Sunday morning. I used the app to claim my spot in line and it notified me when to come inside. We had just enough time to grab breakfast and sit in the car to eat. Once inside, check-in was fairly easy and the nurses and staff were friendly and pleasant. After a simple X-ray and a visit with the Dr. it was confirmed that my son fractured his tibia. The nurse who wrapped his leg with a temporary splint was so courteous and careful with my son. We left with a CD of the X rays and an official report from the Dr. about the diagnosis. A few days later, a nurse called to check up on my son to see how he was managing his injury. I have nothing but great things to say about our experience at Next Level and highly recommend it to anyone. Tip: try to wait in the car and use the app if you can...lots of sick people in and out of the waiting room so you're better off minimizing the time you wait inside. Overall, I have nothing but wonderful things to say about our experience at Next Level.

Best urgent care experience. Not a bad wait. Staff was professional and knowledgeable. Very clean…read morefacility. Felt safe and cared for by competent medical professionals.

Tip: Arrive 30 minutes earlier. :) Excellent care! Five stars! Thank you to all staff! Dorothy…read morecheck-in lady, Marissa guided me to the breast area, techs Tae and Michelle G. were thoughtful and patient to take the breast images. Fantastic experience!

I was turned away for my annual mammogram because I was a few minutes late. This was the first time…read moreI made an appointment at the Katy location. I usually go to the Memorial City location, but I had to have it done before a certain date. I took half a day off from work and live across town. Traffic was awful and I struggled to get there. I called them to let them know I was going to be late. The person helping me could not find my appt. When I got to the hospital, I was told that they did not receive any notification that I was going be late. I explained the issue and the desk clerk was not helpful. She said she had to check something. She spoke with someone behind a wall and came back to tell me that I had to reschedule. I was livid. She proceeded to tell me when would be a good time for me to reschedule. I just walked out and rescheduled at Memorial City myself. They are really nice there. I will never recommend or ever go to the Katy location. They are unprofessional and have zero grace. Memorial city has always been awesome.