I see the manager responded to me and questioned my review. I would like him to review qoute no: 16629. I was attempting to order milgard windows and a sliding glass door. Its ok clovis glass. You wasted my time and we can't go back in the past. I've already decided to go with jz construction. I suggest everyone else to give jz construction a try. They are knowledgeable and on top of it. Clovis glass is an example of biting off more than they can chew. You can see from the other reviews that they just lack basic customer service and seem to run the business like a headless chicken. read more

I wouldn't recommend them! Very poor customer service. I had to call them after 3 weeks of waiting and they had no idea who I was. Then told me I would have to pay a 35.00 charge for them to come out and measure one of the projects they originally came out and measured. read more

I needed to replace a fixed (solid) window with an openable window to meet fire code exit regulations. Ron and staff were great to work with. Ordered and delivered on time. The special made retro fit window was a perfect fit. Couldn't ask for better service. read more

We ordered window and door replacements for our entire house, though we did three different orders over the course of the year. Our salesman was Doug and he was efficient and helpful each time, though there was never any follow up and perhaps that is just company policy. We did go to the showroom once to see door styles and I would not recommend that as there was simply no one available despite a very slow day. Better to call someone out and Doug is a good choice. There were long delays in getting the product but that is not a reflection on Clovis Glass as our home projects over the last year have shown us that everything from patios to hot tubs to appliances to windows have huge delays right now. The windows are very nice and changed the entire appearance of the home, especially the large, tinted, picture windows. The products and prices were similar to two other places we called but Clovis was more responsive to getting someone out to us and the experiences with them were good. The highlight was definitely the gentleman who came out to measure each time (sorry didn't get his name) who was really friendly and helpful and offered suggestions about our slider that made a big difference. Biggest thanks to Juan and Erik who installed our last set of windows and were excellent in every way - friendly, professional, detailed, patient. Juan worked for an extended period of time to get the screen door just right when he easily could have let "good enough" work and been gone. I appreciated their efforts! The only caution I have is that, there is not really any follow up and once the windows are in, they will not help with anything but will just refer you to the warranty. Keep in mind, this includes even damage on items being installed and you wont know something is damaged until it is already installed and you check it out. Our slider had some scuff marks (noted at time of install) that could probably have been touched up easily with a spec of vinyl paint but they won't even consider that, it's an instant "go through warranty". That might be fine normally but with replacement times running over two months, they really should consider customer satisfaction and just getting the job finalized on the smaller things. We just kept it as is because we didn't want to deal with warranty issues again. We had previously had to warranty a large window that was installed with a scratch on it. It was caught after install on inspection and turned in for warranty, which was long, difficult and had a cancellation to make it longer and Clovis Glass is not a big help with that. So I recommend the product, price, salesman and high recommendation for install and measuring crew. Just be aware that once they install something, the follow up will not be there and warranty issues can be difficult so maybe check the windows completely in the truck and refuse if you can find the damage first. read more

This is the worst glass company in the valley you call and ask for help they give you the runaround and when you set up an appointment they're always late and they can never do an efficient job I highly recommend someone else this place is terrible and the customer service is the worst. Terribly family owned business read more

Heed all the 1 star ratings On Friday, July 26, 2019, I had Clovis Glass install a Pet Door in our Patio Door. Prior to the installation I was informed that I would be able to keep the original Patio Glass door by 2 employees (one I found out no longer works there). Later in the day I remembered my glass was gone and attempted to call Clovis Glass. Unfortunately it was Friday and approximately 1740 hours and they were closed. On Monday, July 29, 2019, at approximately 0900 hours, I called Clovis Glass and spoke to a young lady named Christina to inform her of the situation and was told that the Manger of the area (Ron Silva) was not in and that the installation guys (Daniel and Nick) were out of the office and was told I would get a return call from one of them later that day. Well the day had come and gone and I did not hear from anyone from Clovis Glass. Thinking they might be busy and also not to be a pest I waited another business day and received the same results, nothing. On Thursday, August 1, 2019, at approximately 1100 hours, I called Clovis Glass and again spoke to Christina, who remembered the conversation. Unfortunately the answer I got was not what I wanted and she informed me they had disposed of my patio door. I informed her that they weren't suppose to do that and that I was suppose to have kept and stored it. Now I know what you may be thinking, "It's just glass" like the manager Ron Silva told me, right? Well, have you ever priced what it would cost to replace a Milgard double pain patio glass window? And I'm just talking about the GLASS and not the frame? Well Mr. Ron Silva informed me that it would cost around $900.00, just for the GLASS! So I asked how are we going to resolve this issue. Mr. Ron Silva said, "I'll reimburse you $75." Clovis Glass threw away my $900 patio glass door and offered to pay me $75. Now I have to ask, is that good business? Wait a minute... Hold on... I forgot to inform you that we paid $1463.55 to have Clovis Glass install this patio/pet door. (We love our pets, what can I say). Then they throw away our $900 patio glass door?! That $2363.55 worth of GLASS and Clovis Glass offers to pay $75.... My counter offer was simple. Reimburse us on the labor, $400.00. That's all. WE don't want YOUR replacement patio glass door. Clovis Glass vs. Milgard, is like comparing a Diamond vs a Cubic Zirconia, Cadillac vs Chevrolet, Harley Davidson vs Honda, Apples vs Oranges. Mr. Hoover, the owner of Clovis Glass, was nice enough to call me. We exchange some words, but to shorten the story he offered to replace the patio glass door with a new one that would cost him approximately $100 to build. Mr Hoover said, "It's new. The old one was all scratched up anyway. And that's what the judge would offer you." Mr. Hoover. With all do respect, this is the first house we bought. Matter off fact, we OWN. To you and that unmannered, impolite manager, Ron Silva, it was just glass. To us, that was glass with 25 years worth of memories that we could have stored somewhere and used should something happen to this door. Clovis Glass I simply say, "One man's trash is another man's treasure". I wished I would have Yelped your business first. I would have went somewhere else as you have more 1 stars then 5. Lesson learned. read more

Nope. I received two quotes from a gentleman that looked about as enthusiastic as a shoe. He rushed through my questions (I had three, chill cowboy), and didn't spend more than 5 minutes in my home, including the pitch, questions, and measurements. When he sent the quotes the slider opened to the open patio and not the stoop, other window openings were the wrong orientation, some should have opened while others shouldn't. I replied to the email asking about sound and tint and I received a reply a day later saying that he would get back to me. That was in July. That's been one heck of a long day. read more

We had Doug come out for an estimate, he just left. Although we have not gotten our price yet. He was extremely friendly. I'm honestly excited to work with them. Sad that people leave reviews before they speak to customer service! read more

Well first off I must say, a phone call was my initial contact w/ someone from the business. Needless to say, it was for a estimate for a table top piece to accent our new table. The phone call was a success, was able to give an estimate based upon my measurements over the phone, Great! So we moved forward and proceeded, my fiancée was able to get to their location before they closed on Saturday, 4PM. Paid for their services to get moving on the glass, awesome said top would be completed by Thursday that following week and would be called once completed! Oh boy nice!. So here comes Thursday, no call, ok, I will call Friday, I got busy. So I figured since no phone call and no messages left for either cell phone numbers provided , it would be safe to go and pick up? Well of course arrived on Saturday the weekend after the table\e top was suppose to be completed and would you guess it, NOT DONE. Well the lady who encountered my visit that Saturday, wearing a headset as if they are receiving multiple calls. Anyways I give the information needed as requested and she goes back to check, the "hmm" sound as she looked into the screen of her computer gave me the immediate impression the table was not ready. So after 8 minutes of standing in concern, the lady arrives and mentions the troubles they the "Glass Shop" has been having with this particular machine. Then goes in to this explanation of other jobs also not being completed on time or the delay, as if that's going to explain anything to me, you explained to me when my table top was going to be ready and you "glass company failed". So now I anticipated this to occur however wanted to give the benefit of he doubt to the glass company, only because yes I do understand machines malfunction. So the lady goes into the normal, "customer service normal apology" and then states she would call me on Monday to follow up and ensure a more defiante time when the table top would be done. Remind you Monday is Labor Day. So I question do you have my number to call she responds back yes, now their are 2 numbers on the account, so remind you and ask which number to call. I respond back no, my number is the other number on file, please contact me, gave her the number on file. So as you guessed it no phone call , so I called yet again, got to a Rachel in which she checked and said again it as not done and she would call me back once again when completed. Now mind you I called at around 2:30 and literally 30 minutes later I get a phone call stating the table top is ready, now wait a minute if I just called you and you did not know that my table top was going to be ready then? I was confused myself. However when you promise or yet, give the consumer a promised/proposed time a product is going to be completed after you have obtained their money and don't have the audacity to contact us or the consumer of a potential delay or complication then I loose your creditability. I had to call on numerous occasions and be inconvenienced to travel to pick up my completed table top, never once offered a simple apology or accommodate me in dropping off my table top, utter unsatisfactory and poor customer service, I will not offer nor recommend this glass company to anyone, so unfortunate and so unprofessional and extreme lack of customer service. Yelpers you know by my reviews how much Iam into promoting local and customer service , but this is so unfortunate a simple phone call is all that we ask as consumers, just like your time "business owners" our time as customers is also important.. read more

I've done business with them for years. They always deliver as promised. I've tried contacting other businesses for the work I need done. I always come back to Clovis Glass. read more

June 19 For some weird reason one of the windows in my home office cracked last month. It's a dual-pane window, and the crack is on the inside pane. I have no idea what caused it; the partner's best guess is that it's a stress crack. So I called Clovis Glass last Friday and have them come out and give me an estimate on having this pane replaced. So far, so good. Their installer showed up smack on time and did the estimate. When I agreed to it, he phoned in the approval and gave me a date and time for the installation. Minus one star because they charge $60 for an estimate, regardless of if they end up doing the work or not. If they do do the work, the $60 is deducted from the cost of the final job. But still, I found this just a tad annoying. It's not as if too many consumers are going to spend $60 just for an estimate and then not follow through on having the work done. They're supposed to be back in my home on the 26th to install the new pane. I'll post back afterwards with how well that goes. June 26 All right, they lose another star. They arrived this afternoon on time and with the window pane I ordered, but it has an obvious scratch in the lower right-hand quadrant. The sucker's about three inches long. True, you have to stand close to the window to see it, but for $400 I want to be looking out of a perfect sheet of glass. I called them, however, and they're ordering a new pane and will call me when it arrives to schedule another installation. Let's hope they check the new pane before it leaves their warehouse. Update: They've been docked two stars because it's the middle of September and I'm still waiting for my replacement. I won't be using them again. read more

Horrible service...walked in and all they do is stare not even a "hello" and i try to support by buying local!! After that ask to get some prices on doors and windows and they say the person is busy with a client u have 4 ppl staring at me when I walk in and only 1 person can give u a price....REALLY REALLY!!! And they expect me to comeback when she is free, ready to drop at least 10k....but read the reviews buyer beware!!!! Wait noticed that all the bad reviews have been removed.....beware!!!!!!! read more

These guys really made me grouchy... no, they pissed me off. I called them to ask for their expert opinion because I had a custom entertainment center built in to my house and I needed some glass. I told him I wanted to put all the components behind the glass and the guy told me there were three options I could get. I chose the darkest option. I paid them and they told me to come pick it up on Monday. I came back on Monday and they said it was ready but they didn't have it delivered... huh?!? So I left and came back the next day. As I was waiting, the owner (I am assuming it was the owner) came in with her little dog and the dog ran if front of me and just barked at me non-stop. I thought i was in bizzaro world or something. They brought out the glass and took it home. It fit great but my components would only work if I used them like two feet in front of the glass... I was so pissed. I ended up having to get one of the $150 harmony remotes to work my components behind the glass because I relied on the Clovis Glass Company's expert advice. lame read more

I have had several good experiences with CLOVIS Glass. I know that there have been some bad reviews, but maybe the difference is in the worker: John, has been amazing. Very professional, masterful and courteous. He has worked in our residence several times and from the start I was so happy with him that I requested him to work for all the consecutive times. Thank you John for the great job and attitude. read more

The guy in that answers the phone in warehouse, told me more of what I couldn,t do, than a solution, in a rush.

I agree with the other reviewer- I've been trying to get a quote for multiple sets of French doors from them for a month now. Mike came out. Took measurements. I've called twice since then (no calls from them) and I get excuses that "our computers crashed" and "it takes 3h to reboot them". I mean real head scratcher- I want to spend money- a lot of money- but they don't seem to want my business. If I owned this company I'd take a serious look at my employees that are running it into the ground! read more

We have had a great experience with Clovis Glass. The new homeowners we were unsure of how to fix our window issues. They came out and gave us a estimate, showed us how to save some money by installing the pieces are self, and had everything ready within the week. We will definitely be contacting them if we need for their service of our windows. read more

Great customer service, efficient, and accommodated my schedule. Laura went over and above to provide excellent customer service. She was able to fit me in an already full calendar. They replaced a broken widow for me in record time. John was very nice and courteous, he politely introduced himself the minute I opened my door when he came to measure my window. He explained everything including who would be coming back to install the window and the date. Both Laura and John were very professional and seemed to genuinely like their jobs. Thank you. read more

Head scratcher. Needing replacement windows for an older home. I had some luck with Clovis Glass in the past but this time I can't get anyone to provide me a quote. First spoke with someone 3.5 weeks ago, I then followed up with the specs via email, and after several days went by I tried to track it down. I finally got in touch with my contact, he remembered me, said he would whip it up real quick, but then nothing. I've tried to to track him down but he doesn't return messages. I get that it's the holidays but 4 weeks for a basic estimate? I've never worked so hard to give someone money. Must not be enough competition in the valley. read more

The team of Jose, Philip, and Carlos did an outstanding job installing my new sliding doors, new windows, and security screen. So professional and respectful. The products are beautiful and the guys did a great job installing and cleaning up. They answered all my questions and made sure I was comfortable operating all the latches and sliders. Randy in the sales room is also to be commended for his knowledge of the products and recommendations, as well as the in-home measurements. I plan to replace a few more windows in the future and will definitely call Clovis Glass again. Thank you! read more

Ordered some screens. Called when they were supposed to be ready but they hadn't even started (3 weeks out). And whenever we interact with them in person their customer service is just horrible. No thanks for our business. Nothing friendly. Nothing. Really poor communication. If we're spending hundreds we'll go somewhere else next time. read more

So I had used Clovis glass in the past and they were Ok , They have problems getting back to you after the come out for Measurements? This particular time I wanted floor to ceiling glass doors in a room. I waited and waited after they came out I called 4 times two of which I left messages with No reply. Finally a guy calls me back and says yea we can't do the job because they can't be responsible for putting it together and not having the side rails on? After I heard that I said we don't need side rails it butts to wall both sides it can't go anywhere? Back and forth then I said well how much for the mirror doors? Then he says well it's going to take Months? I called to speak with owner got manager who then we went back and forth again I said let me speak to the owner ? Never heard back from them. These people act like They are doing You a Favor and act like they Don't need Your Business. My Suggestion is the owners Start listening to the Conversations and how Customers are talked too. read more

I have used Clovis Glass for 3 exterior fiberglass doors over the past few years and was pleased with their service. I needed another exterior door for a water heater closet door. I called last week and spoke to a woman who assured me she would have a salesman contact me for more information...no call back. I am trying to honor small business during this pandemic but when you have such poor employees representing your business, it's a bad situation...I have read other reviews about no call backs. I'm not sure if this problem is with the person who is taking the call or if the message is relayed to a salesman and the fault lies there. Either way, if I am the owner of this business, I would be embarrassed that my company was being represented in this way. Sorry Clovis Glass but I will be giving my business to someone who wants it! read more

Called and a girl answered. I told her I had a question and she asked to put me on hold. I listen to the elevator music for 10 minutes and phone started to ring again, but it goes over to answering machine. Great customer service.... will not call again ever. read more

We will never purchase a sliding screen door through Clovis Glass again. We ordered a sliding screen door and when we installed the screen door, the handle was 6 inches higher on the screen door than the handle on our sliding glass door. We contacted Clovis Glass and they informed us the handle is installed in the middle of the frame, it's standard procedure. We were not told this when we placed the order. If we had, we would have looked at other options. Poor customer service. They wanted the sale (we ordered and purchased other items as well), including payment in full, but didn't give details on the finished product of the screen door. Also, 2 days after we picked up the screen door, we received a phone call from Clovis Glass that our order is ready for pick up. I questioned the caller and asked if we received the correct order? I explained about the placement of the handle on our screen door. She placed me on hold to check and when she returned to the call, she repeated the same - it's standard procedure the handle is installed in the middle of the frame. Horrible customer service. No resolution, just standard procedure!! read more

This is without a doubt the most unprofessional company out there do not deal with them. At this point i am 5 months in and still dont have my window project complete their installers are inept cant put in a window without scratching it, then they turn around and blame my wife why is she installing the window if so why am i paying them. The original glass i ordered wasnt available for 2 of my windows due to size they swapped me to a different style but without notifying me of this at all. only after i questioned manager on wrong window was i told of this. Wear masks with covid 19 nope try again i have repeatedly told them due to my wifes health conditions putting her at high risk they would need to wear masks 4 trips out and they still wont put on a mask i try calling manager and he insinuates that this is my fault why what your installers cant read i need to hold their hand all they way through well apparantly so on initial install they pulled wrong window out then tried to hide it from my wife. this company is horrible bordering on criminal do not give them your money you will be sorry. read more

I needed two sliding glass doors for a small cabinet. The work was completed in less than 24 hours, very reasonably priced, and the glass doors were very carefully wrapped for my ride home. Staff was courteous and helpful. I highly recommend Clovis Glass Company for speed, price, and quality of work. read more

We have used them on more than one occasion. Very good work. They do t damage anything. Looks very. good when done.

Clovis glass gets 5 stars from me! They are quick! Came out ASAP to take a look at the 3 windows I needed replaced, gave me a GREAT quote and were back 2 weeks later to install. My windows looks AMAZING! The glass is perfect! I had Daniel and John do my install and they were knowledgeable, professional, polite and very nice/trustworthy! These 2 guys know what they are doing! I will be contacting them again to do more work for me! I heard about Clovis Glass from my friend that had windows replaced and was also very pleased! Clovis Glass is a great reputable company, I had a wonderful experience! Thank you Daniel and John! read more

Nick and Daniel were fantastic. I thought I was only getting a quote and was happy to hear they would cut new glass right on the spot and replace my kitchen window. Both gentlemen were kind and courteous, quick and efficient! Thank you read more

Received estimate for french doors, reasonable price and great customer service. Tech will be out within a week to do the measurements.

Really good company. We had 2 dual pane windows in our kitchen that separated after 15 years. We called Clovis Glass, explained the problem and they came out to give us an estimate. We set up an appointment for today and Daniel arrived on time and replaced the windows expertly and efficiently. So easy to do business with a well run company with competent employees. No question which company we will go to when there is a future need. read more

No thanks. I called "The Glass Man". Took measurements one day and replaced the next with no service charge.

We bought our sliding door from Clovis Glass, they came out and measured gave us a quote. We were ready to use them but they said it was a 7 to 8 week wait on installation. We needed the door now. Because Frank the sales person was very accommodating we decided to still buy the door from them and have someone else install it. When it finally arrived they gave us half of the wrong door. They came out and fixed it. Then I notice that we had lost an inch on the top. Frank again was awesome, tried to help. We were ready to replace some windows, because of loyalty to Frank and because we like supporting local businesses we were going with Clovis Glass. Frank sent Ernie for final measurements, Ernie arrived two hours later than what we were told and with an arrogant, aggressive and defensive attitude. He spoke to my husband, who is disabled like he was dumb. He even tried to refuse fixing the screen door, until my husband reminded him that it was under warranty. By the time he came down I was furious. Furious for how he was treating my husband and for flat out lying that Clovis Glass had NOT measured the door. I told him they had and he responded with, well I didn't. How did we get a quote? Stay away from Clovis Glass, it's not worth the headache, and your time. read more

Not impressed. One person came to measure for shower door replacement, different person was sent to install and door was not plumb nor secure. It took my contractor multiple calls and visits to get lead person to come out. Then, more calls to pester when they would be coming to replace and "get it right". Then, one panel was not correct so an order was made with promise to return in two days. No word from them within that time frame and we needed to call them again! All of this after I already paid for the whole project! Fortunately for this area there are multiple other glass contractors one can use. I will never recommend them to anyone and I should have done more research! read more

I have used Clovis Glass for all those hard to find sizes. They really do great work and getting table top glass is made super easy through them. I continue to call them with my measurements and I have even refer family and friends to them. Super cheap to me for a thick piece of glass with smooth edges. read more

The customer service, responsiveness, quality product, and installation were phenomenal! Our new front door is perfectly stained. I will be a returning customer for additional home doors and will be using them for new shower door. Thank You read more

I needed a beveled mirror cut for a piece of furniture and I was not sure where I would be able to have that done. Clovis Glass was able to help me with that issue for a reasonable price. I was happy with the beautiful quality of the mirror and would recommend them highly. I want to give a special shout out to Roberta who helped me. She went out of her way to give me wonderful service and is one of those employees who goes above and beyond. Thank you Roberta for helping me with a couple of issues and questions on my purchase. read more

Awful business owners! Lee Hoover is the owner and a crook. He tried charging for items I didnt even ask to purchase! I will NEVER do any kind of business with these people again. read more

Had a broken bedroom window that was not only a security issue but was killing my PGE since it was mid summer and the air was running. Called a few glass companies with either no response it a ridiculous wait time. Clovis glass came out within a few days and replaced the glass the same day. It was a large windows and I felt the price for labor and parts was fair. read more