Hey Taylor S, you may not be up to date on how phone spoofing works. A scammer picks a random phone number inside a particular area code to use as his fake Caller ID, and then makes thousands of calls to people in that area code. (The scammer assumes people are more likely to answer a call if it looks like it's local.) The Federal Communications Commission has information about this kind of spoofing on their website https://www.fcc.gov/consumers/guides/spoofing-and-caller-id There's also a video https://www.youtube.com/watch?v=aJtUX_Whkhc Just like you who got a call from the student loan scam that's making the rounds around the United States, this company you're reviewing here on Yelp is also a victim of the scammer because their number is being displayed (aka "spoofed") by the scammer on the thousands of calls being made. The company has no control over that. It could happen to anyone or any business, and it does happen thousands of times over every day. Individuals and businesses whose numbers are spoofed by scammers file reports with their phone companies/carriers, local law enforcement and also the FCC. This business would have done that once they realized what was happening, and the FCC would have assigned their case a unique file number. Unfortunately, current phone technology does not make it easy to trace the scammer's ACTUAL phone numbers, ACTUAL location and ACTUAL identity, so there's not an easy fix and little law enforcement can do. Also, like most phone scams, the call you received most likely originated outside the United States. More than 60% of scam calls that look like they're domestic or even local originate outside US borders, because the scammers know the complexities of international law make it hard to prosecute them, even if they are ever located and identified (which is already hard enough). There have been a few successes over the years... ... in 2015 the United States was successful in busting a big scam call center in Costa Rica, and that same year the FBI's most-wanted cybercriminal, Noor Aziz Uddin, a phone hacker responsible for tens of millions in losses to US businesses, was finally caught in Pakistan... ... but most of the time the scammers are not caught. You can Google this yourself to learn more and verify the information stated above. The best thing anyone can do when receiving a call like this is hang up and consider that the Caller ID you just saw was faked. Since the scammers are using auto-dialing technology, you can immediately block the spoofed Caller ID number to prevent a second call from coming in. Of course, all the scammer has to do to call you again is type in some other unsuspecting individual or business' phone number and, presto, your phone will ring again and the scammer is back. Only now it looks like he's calling you from some other number. Bottom Line: The business you reviewed here, just like you, was being victimized by the scammer, just in a different way. read more

My brother was married here a few years ago and the experience was wonderful. The grounds are beautiful and the interior of the house has that amazing rustic colonial charm. I stayed two nights in the coach house and really enjoyed it. The food that was catered for the wedding was great too. If you're thinking of having a wedding here I would definitely recommend it. One thing that really blew me away about this place is their customer service. During my stay there for the wedding, I accidentally booked a hotel room not realizing that my brother had already reserved the coach house for me. Clover Forest issued me a refund check which later disappeared into the pile of papers on my desk. Some three years later, I was going through old boxes of stuff and found the old check, well past the common "good for 180 days" threshold. I could see a lot of other businesses playing games in this situation to avoid paying such an outdated refund... but there was nothing like that here. After trading a few e-mails with Deidre she got a new check sent out to me in just a few days. read more

I was married here in May of 2012. Beautiful grounds, wonderful staff, accessible to both Richmond and Charlottesville. They double as a B&B so the whole place can be rented out and the wedding party was able to stay here. Catering is on site and food is absolutely remarkable. Highly recommend!! I could not imagine a better place to stay/be married read more

I get a call from their number regarding student loans. When I asked how they got my number, they hang up on me. I call back and had an absolutely appalling experience with a woman claiming to be their manager. I said i got a call about student loans and she proceeds to tell me they've been scammed. Before I can even get a word out she hung up on me. So I called back trying to get more information e.g. if any of my personal information was breached and she is extremely rude and tells me to block her number and hangs up on me again. So of course I'm skeptical if this woman is involved in the scam herself, i don't know anything other than someone got my number and called ME. So I call back this time ask for a manager, she says she is the manager, I ask to speak to the owner which she says i cannot. I ask her if the authorities have been contacted and she says no and tells me to do it myself if I'm so concerned. And hangs up on me again. What kind of company doesn't call the authorities if their number has been scammed? So i call back one more time trying to get this woman's name and she won't give it to me and hangs up on me again. I have had no contact or even heard of this place before now but I can tell you that their customer service is abhorrent. I would caution anyone from utilizing them. Though I had no interaction with them re: weddings or catering or lodging which apparently is their industry, my experience was horrible which leads me to make the conjecture that other experiences with them would be similar. read more