Hey Taylor S, you may not be up to date on how phone spoofing works. A scammer picks a random phone number inside a particular area code to use as his fake Caller ID, and then makes thousands of calls to people in that area code. (The scammer assumes people are more likely to answer a call if it looks like it's local.) The Federal Communications Commission has information about this kind of spoofing on their website https://www.fcc.gov/consumers/guides/spoofing-and-caller-id There's also a video https://www.youtube.com/watch?v=aJtUX_Whkhc
Just like you who got a call from the student loan scam that's making the rounds around the United States, this company you're reviewing here on Yelp is also a victim of the scammer because their number is being displayed (aka "spoofed") by the scammer on the thousands of calls being made. The company has no control over that. It could happen to anyone or any business, and it does happen thousands of times over every day.
Individuals and businesses whose numbers are spoofed by scammers file reports with their phone companies/carriers, local law enforcement and also the FCC. This business would have done that once they realized what was happening, and the FCC would have assigned their case a unique file number. Unfortunately, current phone technology does not make it easy to trace the scammer's ACTUAL phone numbers, ACTUAL location and ACTUAL identity, so there's not an easy fix and little law enforcement can do.
Also, like most phone scams, the call you received most likely originated outside the United States. More than 60% of scam calls that look like they're domestic or even local originate outside US borders, because the scammers know the complexities of international law make it hard to prosecute them, even if they are ever located and identified (which is already hard enough). There have been a few successes over the years...
... in 2015 the United States was successful in busting a big scam call center in Costa Rica, and that same year the FBI's most-wanted cybercriminal, Noor Aziz Uddin, a phone hacker responsible for tens of millions in losses to US businesses, was finally caught in Pakistan...
... but most of the time the scammers are not caught. You can Google this yourself to learn more and verify the information stated above.
The best thing anyone can do when receiving a call like this is hang up and consider that the Caller ID you just saw was faked. Since the scammers are using auto-dialing technology, you can immediately block the spoofed Caller ID number to prevent a second call from coming in. Of course, all the scammer has to do to call you again is type in some other unsuspecting individual or business' phone number and, presto, your phone will ring again and the scammer is back. Only now it looks like he's calling you from some other number.
Bottom Line: The business you reviewed here, just like you, was being victimized by the scammer, just in a different way. read more