When we check and hired them they were averaging 3 in June of 2022. They must have mitigation…read moreexperts in order for these none yelpers adds to be 5 stars. They subcontract out several of your projects bexuaee they don't have the man power. Anyways if you want the owner wife showing up to pack out your belongs in a Porsche Taycan then this is the company to hire. ( that was a red Flagg). She was nice and her work crew was better than the basement group staff. Then they will loose your inventory Sept 2022 request to return all my stuff back and return it in pieces 2 years later. Call them or email and you get responses back months later. And then no communication till they take you to civil court. While I was nice and gave them 35 k to start the job with one page invoice. Then the insurance company is telling me my deductible was placed under one of there sub contractors they had our contents removed. What a joke. Well if you have a fire and want a company that hires people than have poor work ethic this is them. We terminated them because of gross mis -management. Asking to move back in our home and the owners decides to go to Poland. Then when they return to they used the excuse they were @ there lake house. While State Farm left us @ the hotels. Moving forward. They never gave itemized bills just money they could attempt to extract from State Farm. Be weary of what u sign with them. Also look up how many people they have take to civil court. I have videos and pictures from our surveillance caneras of the staff coming around after 10 am. Taking long lunches in the park. Sitting idlinggggg g the master group trucks. Coming back in the house after lunch work for about less then hour and then head back to Barrington because of traffic delays. Keep away from this company. Billing !!! they will attempt to bill your insurance and if the insurance denies them they will go after you. Without even provide a billing of what they actually did. They will damage your belongings more so than any natural damages such as a fire in a home. If you value your home than there is no value to this restoration company.

Contacted Master Service due to a flood and they responded immediately. Rep and staff were…read morefriendly, informative, professional and thorough. I was very satisfied and recommend them highly with no reservations. In addition, I felt the service was very reasonably priced. Thanks to Master Service, my concerns with water damage has been alleviated. RA

The sheer amount of information out there is overwhelming, so I compiled a list of what I found to…read morebe the most effective and helpful tips for cleaning up after a basement flood. Keep in mind, a flood can be anywhere from 2 inches to 2 feet (or more) of water, and that water can be sewage backup or rainwater (or a combination of the two). I've tried to pare down the information so that it's applicable in any flood-type situation. For professional help www.waterdamagecertified.com First things first - protect yourself. You don't' know what is in this water that's flooding your basement. It could be water pouring out of the hot water heater or it could be nasty water full of things so wear gloves, wear waterproof boots. If necessary, wear a mask or goggles. You may feel silly, but wouldn't you rather be silly than sick? Thought so. Next, disconnect the main electricity to the basement. Even if you have only 1 inch of standing water, there could have been a short, or some other electrical issue. Water conducts electricity. Do not be the person to get electrocuted in 1 inch of water. Please. Determine the cause of the flood. If the flood is a result of a broken pipe, turn off the water at the valve, If it's a backup from a blocked drain, do your best to unblock the drain - rent an auger, remove any visible blockages, anything to get water flowing OUT. Open any available windows or doors to let fresh air in. You may need it if your flood was caused by a block in the septic line. Stink city! Now, get the water out. If you have only a few inches, you should be able to remove the water yourself. If you have to wear a life jacket just to assess the damage, then call a professional immediately. Depending on how often you have to worry about floods, you may want to invest in a water extracting machine. They come in a variety of sizes and prices, and they work really well to remove water quickly. Otherwise, grab your towels and wet vac and elbow grease cos you're in for some water hauling! Professional www.waterdamagecertified.com Run a dehumidifier and fans. This is the best thing to do once the bulk of the water is removed, and you have determined that there are no electrical issues. A dehumidifier helps prevent mold formation and removes the moisture out of the air. The dryer the air, the less water-damage restoration you'll have to do later. A good tip to remember - shut the windows when you're running the dehumidifier. You'll be working against the great outdoors, and ultimately yourself, if you forget this step. By this point, most of the water is gone and thus, the wet stagnant stink. Carpeting is a problem. If you have nice carpet with padding, I hate to say it, but chances are you're going to have to rip it up and replace it. Getting the water out of the padding and subflooring is tricky but possible. There are plenty of resources available to help with this. Additionally, a professional restoration company may be able to salvage your carpeting, but it may be cheaper to just replace it. If you have just simple Berber carpeting with no padding, like I do, then you can dry it out successfully if you move fast during cleanup and employ the use of a lot of fans and dehumidifiers. If possible see if you can lift the carpet to dry underneath. That will help considerably. Your electric bill won't thank you but your lungs will. The thing you're looking to avoid is mold. Evil, evil mold. For professional help www.waterdamagecertified.com Remove any damaged drywall. Drywall acts like a sponge when it's wet - soaks it up and hangs onto it for dear life. Plaster walls can be saved, but you need to get some air behind the wall to the dry the studs. If you do get mold, most resources tell you that you can use a combination of bleach and water to kill it. While this may work if you have concentrated chlorine type bleach, most of the bleach we have on hand is diluted pre-purchase. So by mixing it with water, you're further diluting it and it becomes even less effective on mold on porous materials. YOU CAN, however, use this bleach/water mix on most hard surfaces like plastic toys, ceramics, glass, stainless steel, etc. The best thing to use on any porous material is a fungicidal spray directly on the affected area. The most important thing of all is to disinfect every surface. Every single thing that touched water needs cleaning. Hot water, heavy-duty cleaner and a scrub brush. This is the worst part, but it's 100% required. I worked in a grid throughout my basement, taking each section in a small square, slowly making my way through the entire area. Then, when I was done surface scrubbing, and the floor was nearly dry, I rented a carpet steam cleaner and scrubbed with that. www.waterdamagecertified.com

Restoration Associates Corp is a company recommended by my homeowner's insurance. I recently…read moreexperienced a flood in my basement due to the negligence of my homeowner warranty company (whole other story). Upon my initial contact by the owner Tom Nesbitt, I was confident that his company would do the job & do it right. After agreeing to allow them to do the removal of the damage, I was given a representative by the name of Theodore. He doesn't want to be referred to as Theo because of a law suit that the company had been involved in (his words, not mine). Throughout the process of removing the damage dry wall and drying up the water everything went well. The process started on Oct 20, 2025, the last fan was removed by Nov 10. As the process was being handled by Restoration Association Corp (RAC), I had confidence that this was an honest company and they would do right by me in restoring my home back to the way it was before the flood if not better. Unfortunately, that wasn't the case. Upon completion of removing the water and damaged dry wall from the basement there was a few days when I didn't hear from Theodore. When I reached out to him to inquire the next steps, he said to me, 'unfortunately Nene this may take two weeks to two months. I asked why and he said 1, we are waiting on payment from your insurance company to cover the work we've done and 2, to see what they are paying for. I explained to Theodore that the payment has already been issued to your third party company West Hill Global Inc. in the amount of over $20K. He said he had no knowledge of the payment. I said well my insurance company as sent documents to me stating that the payment was issued, received and cleared. He then asked to me to I send him a copy of that document. I said to him that I could not do that because it had my personal information on it. The next thing out of his mouth was 'I can get my guys out to your place today to start putting up the drywall (11/18). I told him I was not going to be home for them to start the work and that we have not agreed on the work and a contract hasn't been signed. His response was so you are saying no. I said, yes I am saying no to your guys coming into my home to start working. He said we'll wait on the documents from the insurance company. After that day no contact from RAC, until I reached out to them to asked what was the hold up on getting my house back in order. That's when he said they needed the document from the insurance company to say what they are going to cover. I said they are covering all the work to be completed inside my home, the debris to be removed from my backyard, the replacement of the platform, and the carpet on the stairs. He said he doesn't have that. I said can you please have someone come into my house to provide me a written estimate of what you are charging me to restore my basement and that's when he said your "deductible is your estimate". RAC, actually wanted to start work in my home without a written estimate; even after providing me the State of Illinois pamphlet stated that a written estimate is the first thing to ask for (see attached). When I requested a written estimate Theodore stated to me and I will quote him 'your deductible is your estimate'. I was confused at first, then he said send me a copy of the documents sent to you by your insurance company and I will send you a quote. I told him the insurance adjuster needed to see written estimate to make sure everything within your estimate was listed correctly. Then he emailed me a quote/proposal with no dates and no dollar amounts and wanted me to approve it. We went back & forth several times until I said forget and ended the call. At the end of that call I reached out to the owner, Tom to explain to him the conversation I'd just had with his employee, Theodore and before I could finish he said to me 'we are no longer interested in the job'. I said that's fine and ended the call. You can imagine my frustration with this company RAC and the process of their handling of customers that finds themselves in a situation like I mine. I thank the Lord for providing me with the knowledge of knowing when someone is trying to take advantage of you. This company has completely ruined my basement some of the destruction I feel was unnecessary. However, I think it was all so they can pad the invoice to my insurance company and then turn around and stick me with an outrageous amount to restore my basement. My last comment is stay away from Restoration Association Corp (RAC) they will try to rip you off if you are not wise. Don't be fooled by slick talk and the so called kindness they portray, they are not honest nor are they trustworthy.

Had ceiling damage caused by severe winds and water leakage causing Mold and structural concerns…read more Restoration responded same day as advised and immediately set up containment in area and covered roof damaged area and did perform mold testing. ... and they did work closely with our insurance carrier to be certain there were no delays and confirmed all coverages. Repairs were begun next day and completed within 4-5 days including ceiling, walls, electrical, painting, and total 'clean-up' Their workers were clean and thorough and did explain all procedures to our satisfation. Highly recommend these guys Gianni Florio Marshall, Naperville

I could not have been happier than the service and care we had with McKinley. The outcome was…read morecertainly favorable. The crew came out quickly after our basement flooded and was able to get a bunch of fans in immediately and saved us from having to cut out any drywall. Rafal, who led the effort was incredibly friendly and truly had our interest in mind over anything else. It really felt that he was doing much more than just a job and that care was seen throughout. They helped us label floor baseboards so we could easily put everything back and helped guide us through other such logistics. Where items were still on the floor, they carefully hung them up as opposed to just shoving them into a nook somewhere. As opposed to wanting to quickly cut out walls, they gave it a great shot to see if the walls could be salvaged, which they were!

UPDATED: Owner…read morecalled and totally turned the ship around. 5_*** Similar experience with customer service. Not a clue on the industry. They wanted $100 to come to a fire job that's 4 blocks down the street. Going elsewhere.

I would not recommend them! Oscar, the project manager, struggled with communication and handling…read morethe job effectively! Don't waste your time and money!

I had damage sustained to my property due to high winds. He was recommended by the public…read moreinsurance adjuster I hired. He did the mitigation for the water damage. Threw out 20+ bags of debris in my backyard. The insurance did not make payment until 4 months later. I gave him his cut of $19000 which he came immediately to pick up the check. He threw out the debris 1 month later. The debris attracted many rats in my backyard, and my lawn was destroyed. I kindly asked Kevin to fix my lawn. He said he would. This was back in June of 2024. I called him multiple times, he would no longer answer or return my calls. It is May 2026 and my lawn still has not gotten repaired. Kevin fix my lawn now!

Kevin was very Professional, him and his crew did a excellent job in my attic at a affordable price!read more

Great people! I had a flood in my basement and they were quick to respond quick to the site and…read morequick to take care of the issue. Got there on time and took care of the flood so fast that there was no major damage, then proceeded to clean it and fix the damages it caused to the trims and made sure no mold would grow by utilizing the correct equipment these men know what they are doing. The cost was spectacular for the service and now these gentleman are on my important contacts knowing I can rely and count on them for help if and when need be. Can't wait to use them for other services as well.

Every so often for ten years my basement has flooded and left damages on my walls right where the…read morewater would flood the most , then with this last flood in my basement I had Chicago Clean Fix come out , and they took care of everything as of it never happened and even offered at a low additional cost to repair the water damaged drywall . Being a single parent with a full time job , I have no time for that mess they helped me without breaking my bank . And I thank them! Highly recommended !

I contacted SERVPRO of Evanston due to flooding in my basement from recent storms. They had workers…read moreat my house promptly and everyone was very nice to work with. I would definitely recommend to anyone who asks.

My upstairs neighbor's kitchen sink started leaking due to a broken pipe. My damage consists of a…read morewet ceiling and wall. After the emergency was over, my insurance Co. said 'talk to your neighbor' and the neighbor said 'call your insurance Co. I did get his phone #, and when I heard pounding upstairs a few days later I called him. Due to English not being his 1st language he handed the phone to Luis, the repairmen, he gave me all the information I needed phone#'s, claim#'s, names & company agent. That's when I finally was heard. As I was looking for someone to do the work, naturally chose the 1 person who went out of his way to help me. Luis and his partner Daniel. They started this morning and they're knowledgeable, polite, respectful & on time. I'm so happy I chose Servpro.