Great place to relax and get tan. Shirley is a sweetheart and always makes you feel welcome. Lots…read moreof great clothes to look at too. Price is very reasonable. Love coming here for the coziness and friendliness. A small business that is a great staple to Zion.

Poor place. Beds arnt good I've gone multiple times an the bulbs were actually out. When you walk…read morein the place you automatically feel like the place is closing in on you it so crowded! It's over priced for what you get! Not my choice in places. My sister got a rash while using those beds. Not sure if that's what it's really from but i could believe it..

Customer Experience - Ross Waukegan, 1301 N. Lewis Ave To…read moreWhom It May Concern, I am writing to provide feedback regarding my recent visit to your Ross location at 1301 N. Lewis Ave, Waukegan, IL, on Sunday, January 26, 2026, approximately one hour prior to closing. Upon entering the store, I immediately noticed that the entrance area was slippery and unclean, creating a potential safety hazard. I nearly slipped in the doorway, which I found concerning, as most Ross locations I have visited typically have either a security officer or a store associate positioned at the entrance to welcome customers and maintain a safe environment. Once inside, I observed several issues impacting both safety and customer service. The store appeared disorganized, with numerous items out of place or lacking price tags. While I understand that this was during the last hour of sales, I was surprised by the lack of floor support or proactive assistance for customers. As I approached the checkout area, I noticed a significant line forming around the jewelry counter. I requested assistance from two store associates who were present but engaged in a personal conversation. When I asked them to assist a gentleman who was handling a line of more than eight customers, one associate informed me that staff members were on break. As someone with over 28 years of professional experience in customer service, leadership, and retail across multiple industries, I am aware that employee breaks are typically scheduled so as not to impact customer support or store operations. When I asked for her name and position, the associate refused to provide her name, stating only that she was a manager. Her demeanor was dismissive and unprofessional, which negatively impacted my experience and, I would argue, the overall morale and performance of the store. Eventually, another associate, who was on break and wearing her name badge, came to assist at the front, and I appreciated her effort. However, the initial interactions left a strong impression regarding the importance of staff accountability and professionalism. We are currently in a challenging economic environment, and every dollar spent by customers is meaningful. When a store does not value the hard-earned money of its clients or fails to provide the level of service customers expect, it risks losing them. Poor service can create a domino effect, ultimately impacting sales, customer loyalty, and team morale. I respectfully encourage your leadership team to reinforce policies regarding staff engagement, customer service, and floor coverage, particularly during peak or closing hours. Customers notice how staff are treated and how they conduct themselves, and these interactions directly influence repeat business. Providing the level of service one would expect as a customer is not just courteous -- it is essential to maintaining a strong, loyal client base. Thank you for taking the time to review my feedback. I hope it will be received constructively to support positive changes in staff conduct and overall customer experience at this location. Sincerely, Qiana langston

I am a huge Ross fan but good location needs some help especially with holiday season approaching…read moreit's only going to get worse. The store was a mess. Items in the wrong area and sizes. Piles of clothing and shoes all over. I feel bad for the workers because cleaning after people who don't hang things back up is yes unfortunate. I ended up finding an item but almost didn't get it because the line was backed up with only one cashier. There was another employee that could have jumped on the register to help but I guess they had other duties. Ross prices are going up so there's not even a real reason to shop there.

Timisha warren as well as the upper management at the store are rude and disrespectful she and the…read moreemployees are always angry and not a good look I will not recommend this store to a squirrel Other than that prices are reasonable and the bathroom is always not working also I found mold in my shoes i bought there

They are a bit understaffed and more than a bit overwhelmed. Sometimes donations just get left…read moreoutside in the rain. There's a delay between donation and being sorted and cleaned and put on shelves with prices. The store itself is overstocked and a little hard to find sizes. On the other hand, prices are very good if you can find something decent, so if you're into the hunt, this might by your jam.

I've been coming to this store for YEARS! Today, I purchased an item and when I reached the…read morecheckout, the employee instantly accused me of tampering with the price tag and told me the price was twice the tagged amount. Perhaps some of your customers are the tag tampering type, but I'm not. This store and its employees are absolute trash! Not all Salvation Army locations are bad, but this one is and I will never set foot in this store again.

I am surprised this place is still open. I purchased a few suits and other items 15+ years ago. It…read moreused to be well stocked and with knowledgeable staff. Now it's basically a mini-TJ Maxx. Not a large selection of separates, prices seem to be cheaper online than in the outlet. I wanted some undershirts and same size, same style was in two different packages. One was marked down and one wasn't. I asked why and both employees looked back and forth at the two items and said: We dont know. We ended up leaving empty handed. Since the store was empty of customers, I am sure many stopped coming here as well. Really sad.

This Brooks Brothers store is fantastic! The staff are extremely kind and helpful. I did a bit of…read moreholiday shopping there and was looking for a vest in a certain size. The sales associate happily checked inventory for me. Even though they didn't have the size in stock, I was so delighted that they ordered the item for me and had them ship it to my home at no extra cost. I paid on the spot for the vest and it arrived at my home promptly, and certainly before the holiday. The staff is very friendly and they also offer a student discount. Looking forward to purchasing more high-quality items from them again soon!