We've had an extremely frustrating experience with Closet Masters, and especially with our sales guy, Monty. From the very beginning, communication has been a huge issue. Monty is terrible at returning phone calls or texts, we usually have to reach out to him two or three times before getting any response, if we get one at all.
We hired Closet Masters to design and install our master closet, and they ended up installing the entire thing in the wrong color. The whole system had to be ripped out and redone, which was a major headache.
To make things worse, one small section was damaged by our contractor, and we've now been waiting over two months just to have that single board replaced. At this point, Monty has stopped returning our calls and texts altogether. No one has sent me an invoice for the $150 board, nor have they sent our contractor an invoice. So we have no clue what is happening as no one is getting back to us... we are stuck waiting.
Overall, the attitude from Closet Masters has been that they'll get to our project whenever it suits them... leaving us to wait indefinitely and hope they eventually finish the job. There's no sense of urgency, accountability, or customer service.
We regret choosing Closet Masters and would not recommend them to anyone looking for a smooth or professional experience. read more