The BEST customer service I have ever had with a company! My lower level with three different types…read moreof floors was demolished and replaced with engineered wood. It was a huge job. From start to finish Bob and his team advised me in a timely manner. The crew that did the work were extremely respectful of my home, and their craftsmanship was very impressive. If I could give 10 stars to Floorama in Rochester I would. Don't hesitate one second to call them for your floor.

Sasha installed our carpet in our basement today. Fantastic customer service, excellent…read morecraftsmanship. Looks fantastic! Will definitely use them again and recommend them for others!

Excellent work, quick responses, fast turn around, reasonable prices…read more Imed responded to all my texts right away. His team did an excellent job laying our cork floor. Reasonably priced. Thank you!

Updated the carpet on my staircases today and was super impressed with the job. The scheduling and…read moreinstallation process was timely and seamless. Thank you Flooring Co for giving my house a much needed update! Will definitely come back in the future for renewing my wood floors.

Creative Carpet is the only carpet store I would ever consider dealing with. The know their…read moreinventory and how to advise you on the right choice for your needs. Our carpet is beautiful. Jim was an absolute jem in helping us position our carpet and loveseats. He outdid himself to help us get it just right. You cannot get better customer service anywhere. I cannot recommend them enough.

I understand this is a laid-back establishment family owned. But in today's economy where…read moreeverybody's looking to save money and going to the big box stores I think it would help if they upped their customer follow up. My wife and I purchased a floor from there and we never received a call thanking us or checking to see how we like our new flooring, that would be helpful and give a good lasting impression that they care about future customers

I think they did a wonderful job…read more Bryan Buckner, our salesperson, was pleasant to deal with - clear communication every step of the way - from picking out materials, cost estimates, setting appointments, and following up. We had our kitchen linoleum and great room carpet removed and replaced with hardwood, which took 4 days to complete. We also replaced the carpet on one flight of stairs, as it was torn up/detached - that only took half a day to complete. John was extremely accommodating. Free of charge, he offered to move up the kitchen cabinets above the fridge a couple of inches to allow room for the added height of the hardwood floor and now the cabinet doors open all the way too (they didn't before, due to obstruction from the fridge door hinges)! He also had good communication during the job. He made sure to tell me about issues or concerns he had along the way and gave me solution choices on what I preferred before he went ahead with it. In one instance of note, I gave the go-ahead to install the hardwood around our existing fireplace tile without t-molding (otherwise we'd have to order more wood), meaning he would have to spend extra attention to cut the wood so it would meet flush with the tile. He did exactly that. That night, my husband expressed that he preferred t-molding there so I called Bryan the next day to ask if it's possible to add t-molding around that tile area after-the-fact. After consulting with John, Bryan let me know that not only will John order more wood and come back to make that happen, but it was free of charge too. Also notable: we own a baby grand piano in the living room. Perfect Floors said they don't move those due to liability reasons, understandably. However, John offered to move it for us. He said he was afraid that if we move the piano ourselves that we'd damage the wood, and he was right. I watched as the guys painstakingly repositioned plywood, plank by plank, beneath the piano to move it and position it exactly where I wanted. Beautiful hardwood remained intact. I greatly appreciated that. Our floors were done in early April. It's now mid-July and I still love it. We often get compliments from visiting friends and family. Now it's just a matter of trying to prevent our toddler from destroying the floors TOO much... and I guess we can never have dogs/cats in the house... we'll see how long that lasts! In conclusion, I definitely recommend Perfect Floors and would do business with them again.

I have been trying now for over four weeks to get someone out here to fix the luxury vinyl…read moreflooring. I call every week and I seem to be getting the run around. it should be an easy fix but for some reason I can't get perfect floors to commit. I did get my carpeting done by carpet guys and their service is excellent should have had the floor done by them

Fantastic experience with NT Hardwood Floors! Arianit was responsive when I requested a quote to…read moreremove the carpet in our house and refinish the floors underneath. He sent us an invoice very soon after he visited our home. His pricing was very reasonable and he was flexible with timing and payment. We made arrangements for his team to start on our floors the day we left for a weeklong family vacation, which was so convenient. We had been on the road for just a few hours when he texted me with some very troubling photos of what he found underneath the carpet. I was horrified and dreading the discussion of next steps, but Arianit clearly explained our options and the prices for each option. We ultimately chose to repair/replace the damaged wood and the added cost was very reasonable. Throughout the process, Arianit sent us photos of the progress his team was making and kept us updated as the timeline changed with the added repairs. I could tell even before we got home to see the floors in person that we had made the right choice. When we did get home, I was not disappointed at all. Our floors are beautiful and I can't stop looking at them, even five days later. If/when we need to do anything with the rest of the floors in our home, we will be reaching out to NT Hardwood Floors again.

These two guys were great and did an amazing job just as promised. Would most definitely use…read moreagain!

Horrible company, do not do business with these people. Completely ruined my floors and left my…read moreproperty with damage! I have contacted them about the warranty and company failed to respond even after a certified letter. We have video and photo evidence that shows complete damage to our property, even after they attempted to resolve an issue. The Flooring Company sent out a cleaning crew and painter to attempt to resolve some issue, which ultimately failed. There are numerous soft spots throughout the floors, confirmed by numerous contractors after installation. We aren't asking for perfection but a professional job after spending over $25,000 for flooring. Your business practices we have experienced has been deceptive and unprofessional. UPDATE: Owner sent me an email asking to remove my bad review or he will pursue legal action. Watch out! Deceitful! The photos reflect the condition of which The Flooring Company LLC left my property in after they completed the job. I had to complain and push to get a cleaning crew which was ineffective (I had to spend $400 to get a cleaning crew to come out after The Flooring Company LLC's cleaning crew "cleaned" the property). Additionally, The Flooring Company LLC hired a painter to patch the damage to my walls, which did a poor job. Absolutely unacceptable and unprofessional company. I'm looking forward to The Flooring Company LLC to post the final images and videos of their flooring at my property--which would be downright embarrassing for their company. See you in court very soon!

I bought the tiles I wanted at Floor & Decor in Novi and the Flooring Co. installed them for me in…read more3 bedrooms and a hallway. I had 4 quotes total and these guys had the best price by far and they were rated highly on YELP. So I gave them the order. The workers worked neatly and efficiently. When i inspected the work after they left for the day, I found 3 minor issues to be fixed. I took pictures of them and sent them to the saleslady, Malak. The workers came back the next day and repaired them to my satisfaction. I wanted to rearrange some of the furniture and the workers were happy to so. I recommend the Flooring Co. for tile installation

Actually, I was looking for the flooring company my friend told me about. But to my surprise I met,…read moreMr. Gary Way he is very professional and knowledgeable about flooring. The quality of there products they supply are just what I was looking for. He allowed me to take some flooring panels with me to see what looked best in my home. And I was able to find what color paint would go well with the flooring. My experience was professional from beginning to end. Gary worked around my schedule. That meant a lot to me! Thank you, Gary and crew!

These guys were awesome, easy, and quick to work with for tearing out and installing new carpet!…read moreThey offered me a great price and did a great job! I would use Floor 4 Life again and recommend them