Super nice staff! Brought a watch in to have it resized and it was super quick and easy. Would…read moredefinitely recommend!

I just want to take a moment to say THANK YOU to April and Nick! My pieces look absolutely…read moreAMAZING--I truly couldn't be happier. These photos don't even do them justice, and I am beyond pleased with everything. Thank you both for allowing me to customize my grandmother's piece. It means so much to have such a beautiful, personal memory of her that I can carry with me. I'm incredibly grateful

They took such great care of me on getting my engagement ring. I had bought the diamond separately…read moreand brought it in to the store, where I needed it placed on a band pretty quickly with my time constraints. They were able to get it done with such precision and care, and it was finished almost a week before I needed it done which really just released so much stress for me! I'd highly recommend this place especially for people who don't know too much about diamonds or jewelry in general.

These guys do amazing work. I gave my full trust to Shawn for a custom design and they delivered!…read moreAnd in a time crunch!! They're amazing and will meet you at your budget without upselling you!

Wow! Davis was amazing! Not only did she give me options for replacing the crystal on my watch…read more(instead of just fleecing me) and introducing me to a valuable new website, she incredibly replaced my battery for free, which she did not need to do. I am absolutely stunned. She definitely deserves a six figure salary. relatively new to town, but she has a customer for life

Just the fact that they responded and are willing to do the repair. They suggested that we brig the…read morering in for a true estimate

While folks are chasing money and being rude. I walk into Tala to get my watch fixed, Mohsen takes…read mores a look at for 2 minutes a little this, a little that and boom it's working correctly ( time, date, day, month and he set the moon phase). He smiled, gave me watch and said thank you. No thank you!!! If anyone is in Franklin Tennessee looking for a great jeweler go see my guy Mohsen Danadel!!

Exceptional customer service. We needed to have a watch band adjusted, and we were met with warm…read moreand helpful service. The work was done quickly, and they confirmed adjustments to make sure the watch fit just right. I would highly recommend them for service and repairs, and they also had a lot of beautiful jewelry on display. They are also conveniently located in The Factory, with lots of other shops and restaurants.

Karen's never lets me down. Very personable, helpful and quick to make sure you can go about your…read moreday. I bought a 60" zero turn mower. Had a major issue with it. One week later they delivered a new one. Can't beat that

I spent 2 years trying to get these people to fix a trimmer I bought brand new there. After leaving…read morea negative review they told me they would swap it for a new one. I got there and they said they'd swap it but only if I took the negative review down. They are shady people.

Kenny is an excellent upholsterer, and an even more decent man! He and his daughter run his small…read morebusiness, and he has covered several things for me now - his work is excellent. He is very prompt with his quotes and responses about fabric quantities and recommendations when I text him photos of potential pieces, and has been quite quick with turn-around (sometimes, even sooner than I'm prepared for, given the job/construction delays!) I will continue to use Kenny for as long as I need recovering services!

I had a very frightening experience with this company. And left with a damage chair, the same…read morechair I dropped off in pristine condition. The owner was doing a simple repair, reattaching the an arm by screwing it. back into the base. The cost of $38 dollars became $145 at pickup. And thank goodness I took photos of the chair when I dropped it off at the warehouse showing the fabric was in perfect condition, no marks or stains. At pickup, the chair was covered in glue and black oil stains. The owner refused to fix it. I tried to take him some material. I tried to talk to him and recorded our conversations. He was rude and told me to sue him since he is retiring at the end of the year and closing. He got in my face and then slammed a door, hitting me because I wouldn't leave and kept asking him to work with me, knowing if I left, that chair was on me. Then, he got his keys and tried to leave and screamed he would back into my truck if I didn't move it out of the way. He was erratic. We finally left and took the chair. I have a damaged chair now that is badly stained all over and has dried glue in the fabric. My proof doesn't seem to matter and he could care less. This is a family heirloom. Please don't let this happen to you.

Stopped in to get an earring fixed, and the only person working there at the time stopped what he…read morewas working on and immediately began the fix. Truly outstanding service that made my day.

I've had multiple unpleasant experiences at Fast Fix Jewelry and Watch Repairs, and I won't be…read morereturning. The same staff member, Danielle, has been rude on more than one occasion. This time, after I paid $153.54, she raised her voice, insisting I pay again despite the charge showing on my card. She threatened to take my jewelry back if I didn't pay again. It took a call to my credit card company before she finally accepted the payment had gone through--without an apology. The service is not only slow, but her attitude is unprofessional, disrespectful, and aggressive. I cannot recommend this place--not only do they take their time, but they don't fix the customer experience. I've had multiple unpleasant experiences at Fast Fix Jewelry and Watch Repairs, and I won't be returning. The same staff member, Danielle, has been rude on more than one occasion. This time, after I paid $153.54, she raised her voice, insisting I pay again despite the charge showing on my card. She threatened to take my jewelry back if I didn't pay again. It took a call to my credit card company before she finally accepted the payment had gone through--without an apology. The service is not only slow and extremely overpriced, but her attitude is unprofessional, disrespectful, and aggressive. I cannot recommend this place--not only do they overcharge but they don't fix the customer experience.

Salem and his family have been our family jewelers for my entire life. Not only does Salem select…read morethe highest quality of jewelry, but tailors the style and personalized cuts to your expectation and request. Salem and his employees always go above and beyond for you and empathize with every occasion with which you would want to select the perfect jewelry piece. Brentwood Jewelry has been in business since Brentwood was a small town and maintain excellence in customer service and fine jewelry.

Disappointing. They seem professional and engaging, but beware. I bought a Swiss watch from them to…read morewear to my daughter's out-of-town wedding, got it home and discovered a prominent scratch on the back of the case. Took it back, and they polished it out. Next day, a part fell off inside the crystal. I returned the watch for a 2nd time and they agreed to order a replacement and notify me in time for me to depart for my daughter's wedding. I never heard back from them. I returned to the store a week later and asked for a refund and an apology--the clerk refused to apologize ("It wasn't MY fault"). The owner apologized, said they had repaired the original and it was "finished", and had planned to call me that very day. They apparently never ordered the replacement as agreed. I mentioned I could buy the same watch online for $500 less, but wanted to support a local business. They offered to knock some off the price. Why would I accept a discount on a faulty watch and poor service?`