Repaired my sons cowboy boots and did an amazing job!!! The owner was a pleasure to work with. This…read morestore is a real gem, so wonderful that a place like this still exists.

Sweet person, very professional and helpful. Service was super quick and boots were ready in a day…read more Customer Service was amazing would never go anyplace else. Would definitely recommend to everyone. Ralph is absolutely the GOAT.

I live in the Albany area and have yet to find a good shoe repair shop that is reliable, honest,…read moreand worth the money. I decided to try New Hartford Shoes and Service since my parents still live in Utica, and I am very happy that I did. I guess there is a new owner and he was incredibly thorough. He repaired the issues that were requested, but he noticed some other issues that werent apparent to me and made sure that those issues were also repaired. During this visit I brought in a pair of leather heels that had an intricate design that was slightly damaged. I also had issues with the one of the heels. He matched the leather almost perfectly and you can't even tell the shoe was repaired. Unless I find a shop in Albany that has established the same level of quality standards and professionalism, I will most certainly continue to be a customer of New Hartford Shoe and Service.

New owner is a real craftsman! He totally renewed my favorite pair of expensive boots -- the…read moreelastic on the buckles was completely stretched out so I couldn't even wear them. He fixed so they look and feel practically brand new-- I can wear them again! They fix purses, too!

Great service! We brought in 6 pairs of boots. The owner let us know 2 pairs were not worth…read moresaving/repairing. We asked to have 3 pairs of men's boots reheeled and 1 pair of women's boots stretched. He said he would be done by Friday (4 days later) but to call if he hadn't called us yet and asked for a deposit since it would be about $90. Friday morning he called and our shoes were ready. He reheeled the men's boots and sealed the suede on one pair, as well as stretched and put a traction pad on the women's boots since he noticed they were new and slippery. No extra charge for the suede sealing or heal traction. His attention to detail earned him two satisfied customers. What really sold was his willingness to turn down work that he is not an expert in. I asked if he worked on leather handbags.He said he could clean my bag but wouldn't feel comfortable charging me for a color treatment as it wasn't his expertise and wouldn't want the bag to then stain my clothes. I appreciate the honestly, it proves he takes pride in his work. I will return again and again for any shoe service I may need.

He did an amazing job on my boots! I needed a heel of a boot reattached which I tried myself, and…read morefailed miserably. He was able to undo my cob job and perfectly reattach the heel and re cap the tips which I had no idea were worn down to the nails. I will be returning here for any other shoe repair I need! A+ Craftsmanship and professionalism!

I brought my air cast in to Cortini's today because the heel plate fell off and needed to be…read morere-glued. The owner repaired it while I waited and checked and repaired the sole because it was also showing wear. He dropped everything he was doing to help me since he correctly figured I really needed to use that air cast. I was very impressed. The repair cost was also very reasonable. Great job, Cortini's!

I had a pair of 15 yr old Carharrt work boots that needed new soles. The repair and rehab of the…read moreboots was superior and the cost reasonable. Highly recommended craftsman.

Very happy with the results. My item was repaired and I was very very happy. Absolutely no…read moreproblems at all.

You'll get friendly, excellent service at a very reasonable price at this shoe repair shop, just…read morelike the old-time repair shops that are now hard to find. Glad we discovered Marnell.