Wait times on avg after 3 visits have been upwards of 4 hours each. This location does not honor…read moreappointment times and is a great way to waste your entire day as a walk-in. They are buried in HOURS of wait time within 30 minutes of opening their doors. The big sign out front will still tell you to book an appointment online, and the front desk will not inform you of the several hour long wait times until you complain. Edit: with all the sick, coughing, sneezing, groaning people in the lobby together for hours, this place is more of a hazard to your health than a help. Every 20 minutes another poor soul asks how long it's going to be.

Be prepared for very confusing billing. And heaven forbid you get frustrated on the phone because…read moreyou are confused. Kristin in billing will condescendingly tell you she feels attacked and to lower your voice. I received 4 bills, all different totals, and called 4 times to ask for clarification. The person who checked me out billed it incorrectly and 4 months later I am paying my "final bill". The doctor and medical staff was very nice and took care of our needs, but good gravy they need new office help.

I brought my mother to CHRISTUS Urgent Care in Sulphur Springs after she slipped and fell and was…read moreconcerned she may have injured her knee. Unfortunately, the overall experience was very disappointing. From the moment we arrived, Christy at the front desk was rude and unprofessional toward my mother. That kind of attitude is unacceptable, especially when someone is already hurt, worried, and coming in for medical help. Heather, the nurse who took my mother's vitals and asked what brought us in, was kind and professional, and I do want to acknowledge her for that. The visit became even more frustrating when the nurse practitioner came in and told us they did not have an x-ray machine on site. We were also told he would not order an MRI or outpatient imaging for her knee, even though it was Saturday and her primary care physician's office was closed. We were not expecting miracles, but we did expect a more helpful plan, better guidance, or some direction on how to get her properly evaluated. I understand that urgent care facilities have limitations, but patients should still leave feeling like their concerns were taken seriously. Between the poor front-desk experience, the lack of imaging availability, and the lack of helpful next steps, this visit left us feeling dismissed and frustrated. Based on this experience, I would not recommend this location. What made the experience even more frustrating is that we later found another urgent care that was willing to evaluate the injury further and help with imaging options. That tells me we were not asking for anything unreasonable -- we were simply trying to get proper care after a fall.

$120 just to walk in the door then by the end of our 5 min app walked out paying almost $190…read more Our 6 month old Son has a sore on his mouth and was told to keep using the cream we were already using. Told them he has a bad cough and they ignored it. Front desk lady was very short with us when we called about the wait time. The wait was very long with only one other person ahead of us.

I don't usually leave reviews, but after multiple unresolved issues, I feel it's important to share…read moremy experience. I recently moved to Texas after being with the same doctor in Florida for seven years. I had all of my medical records transferred, including my history with anxiety, panic disorder, depression, and severe sleep issues. Over the past year, I have gone through significant life events, including the loss of both parents and a divorce, making consistent and reliable care especially important. From the beginning, communication with this office has been difficult. I have called numerous times seeking assistance and often felt dismissed. When I asked if the doctor could return my call, I was told she "doesn't usually call patients back," which was discouraging given my situation. There have also been ongoing issues with my medications. Initially, I was only prescribed my antidepressant despite providing my full medical history. At one point, I lost my antidepressant and contacted the office to request a refill in order to avoid withdrawal symptoms. I was told by staff that Lexapro is a controlled substance and could not be refilled, which is untrue. Overall, the level of support and clarity provided has been inconsistent. I understand that policies and regulations exist, and I am willing to follow appropriate steps. However, the lack of communication and professionalism has made it difficult to receive proper care. I will be seeking care elsewhere. I hope this feedback encourages improvements in communication, staff training, and patient support--especially for those managing serious mental health conditions.

The friendliest clinic in Texas! Dr Brown is a wonderful professional kind hearted lady. Takes the…read moretime to know your situation. She will have a smile that will brighten your day lol Her staff are a pleasure to meet also. Your not just getting professional Healthcare. Warm welcome like family Thank You need more stars

I visited Christus Urgent Care and was very pleased. The front staff was very helpful in filling…read moreout the paperwork. My visit from walk in to walk out was about 45 minutes. Much less than other doctors offices I have been to. The medical staff was very professional and knowledgeable. I highly recommend this facility.

You may not feel all that grateful to receive a negative review, but it's really an opportunity to…read moreimprove the service your urgent care center provides.think of it this way.if you don't know anything is wrong, you can't fix.

Dr. George is great! She takes her time to educate her patients while treating them. She is very…read morekind and patient. Her staff is also wonderful. They all work well together. I am so happy that my husband and I have her for a physician!

Thank you for taking the time to respond to my review on google. Unfortunately, your reply has…read moreadded to the discomfort of my experience rather than helping to resolve it. As someone who works in management and customer service, I was hoping for a professional, empathetic, and apologetic response that acknowledged my concerns. Instead, the tone of the response felt defensive and dismissive, which was disappointing. My original review was written professionally and with the intention of voicing my experience in hopes of constructive improvement. I have nothing personal against anyone at the clinic. However, being met with hostility rather than understanding does not reflect the level of care, respect, or professionalism patients should expect--especially in a healthcare setting where feeling safe, heard, and respected is essential. I would also like to clarify the statement regarding my insurance. I was very clearly informed that I was waiting due to a clean room, not because of insurance-related issues. Referencing my insurance instead of acknowledging this miscommunication further demonstrates a lack of accountability. Additionally, mentioning having a biracial child does not negate or invalidate my experience. While representation and inclusivity are important, that statement raised additional concern, as it does not address the issue at hand and should not be used as a defense against a patient's lived experience. There are many free and accessible resources available that offer guidance on responding to reviews from a professional, business-oriented perspective rather than from a place of personal emotion. Utilizing such tools could help ensure future responses are constructive and aligned with best practices in patient care and customer service. I am sharing this feedback not out of malice, but in hopes that the clinic will reflect, take accountability, and move forward in a way that ensures all patients feel understood, respected, and safe.

Love Black Oak Clinic, Megan Black is so inviting and knowledgeable when it comes to cosmetic…read moretreatments! I always love how it turns out. So happy she's here in Broken Bow!

Absolutely a fantastic, very professional experience! Wendy in particular was spectacular! But all…read morestaff was helpful and kind! This will be my go-to for minor emergencies instead of my own (inept) doctor.

So my family has come to this place three times and let's say the receptionist is a rude and…read moreoverwhelmed person. Doesn't acknowledge you when you get to window until she decides to and what she tells you when she does acknowledges you is something that could be posted on paper on the window. She does display a power trip issues. So my last and final visit was on Dec 26 2022 and she was just the same as a year prior. This time I only need a correction on a mistake she did and she wanted me to sign in and wait 3 hrs for her to correct her mistake. I don't recommend and will be actively telling everybody I know in all surrounding areas not to visit this location but as one can see on all the reviews the management is worried about it to much cause it's not rate high and she is the common issue. Sad that this women is so miserable and she expresses this to patient that don't feel good to begin with.

I want to recognize some of the staff who took excellent care of me: nurses Gracie, Alma, Erin,…read moreStephanie, Junah, tech Christopher, and the PT/OT team -- Brian, Brandi, and Wendy. I would honestly rate them 100/10. They were attentive, kind, and made a very difficult situation much easier. While my overall stay had some challenges -- particularly with response times and delays in assistance at certain points -- it seemed like this may have been related to staffing levels rather than the individuals themselves. I also experienced some concerns around discharge timing while I was still dealing with significant pain, weakness, dizziness, and fluctuating blood pressure, though I ultimately stayed longer due to a heart-related issue. One small note: food delivery was often delayed, so ordering ahead may help. Overall, the standout staff I mentioned above truly made a difference in my experience, and I'm very grateful for the care they provided.

I just spent five days in Mother Frances for sepsis and pneumonia, and for the most part, I was…read morevery very pleased with the quality of care I received. The Good: Nearly every nurse I had was personable, knowledgeable, and willing to answer my questions. I'm not great at remembering all the names, but almost the entire staff on the 4th floor of the Houston tower were just phenomenal. Also, when I was admitted, I was on a "cardiac diet" that was from an incident from many years ago, but I was also cleared for outside food (imagine not being able to get a packet of salt from the cafeteria, but I could order Whataburger if I wanted to.) I appreciate that the lady working at Food Services took the time to call around and find out what was up, and get it fixed so that it reflected my actual health needs. Also, the paramedics who transported me were kind, skilled, and calming. The Bad: I had one nurse by the name of Annabelle who did not flush my IV for a full day, leading to it needing to be replaced, and who would not get the charge nurse. During my last IV antibiotic infusion of her shift, I told her it was painful (it shouldn't have been) and she told me the IV was probably just tired, then left for an hour and didn't come back to check on me, just left it going. She also basically manhandled me, rather than allowing me to move my own pajama sleeve out of the way, pulling on my IV and causing additional stress.

This is the BEST and the MOST AMAZING urgent care you can ever receive. The front staff, every…read morenurse you encounter, all of them are amazing. You will not find a kinder and more caring staff than TCC. We live in the area, and unfortunately I am severely immunocompromised. We never have walked in when we were met with anyone who was anything less than amazing, kind, and willing to help resolve whatever was going on until I could see my PCP. They have even gone so far as to call my Dallas neurologist. 10,000 stars for this amazing team! We love Dr. Ro, Dr. McD, and everyone else! Do not go anywhere else!!!!! You are in the BEST hands here!!!!!!!

STAY AWAY. These people not only do not accept insurance, they refuse to give you any records…read morewhatsoever of the care they supposedly deliver. You will not be able to submit any records of your treatment to your insurance company because they will not give you any. They will charge you hundreds and hundreds if not thousands of dollars for a couple of hours of "treatment" and then refuse to give you any record of it. When your insurance company states that your treatment would indeed be covered if a patient submits records, this outfit upon insistence will send you only an "encrypted" message that supposedly contains the records, however you will be unable to open the message DESPITE MULTIPLE ATTEMPTS and will thus have no idea what it says. This is clearly an attempt to obscure whatever so-called "treatment" was rendered and is nothing but a cover-their-asses tactic. I have never encountered such disgraceful, appalling, shameful business ethics or a more hateful business operation in my many decades of life. STAY FAR FAR AWAY.

The woman that took care of me was the nicest lady I've ever met! She was very careful with me and…read moremade me feel so comfortable!!

I was supposed to have lab work done yesterday at Quest Labs in Paris, TX. I signed in and waited…read more A lady comes out and says "sir, are you coming inside for lab work?" Yep.  "Here, you are going to need to wear a mask." So she reaches into her right smock pocket and digs around for a good 3-4 seconds like she was wading through pens, paper clips, notes, maybe a snickers bar or two, God only knows what was in there, and then finally pulls out this ratty looking mask.  So I look at her with an expression that could have only been interpreted as "are you freaking serious right now?" She stares at me like "are you gonna put this on or not?" I ask her "so is that the mask you give to every patient who has showed up today - or maybe even in the last few days - to wear? That ONE mask?" "Yes sir." "They all wear that ONE mask?" I asked again just to make sure. "Yes sir." I told her she was out of her ever loving mind and left. And then canceled the follow up appointment with the urologist. I am DONE with the medical profession. D. O. N. E. DONE.