I just had my whole oil heating system replaced with ducted heat pump. It was a huge job taking…read moreout all the old equipment and installing the new, but it was done with expertise. I am so happy with the work that these guys did. I did a lot of research before choosing this group, and I feel that I couldn't have made a better choice. I would like to say a big Thank You to the whole team of people that worked so well together, making a huge job run so smoothly!

Great company to call if you need a heat pump repaired. I tried 2 other companies first who never…read moreshowed up for their scheduled appointments or even answered their phones which is very frustrating. These guys had me up and running quickly .

Tammy came out to give me a quote back in the first week August, told me they could start in 3…read moreweeks, now more then 6 weeks and Tammy won't even return my calls. I would not recommend this business if it were the last ventilation company on planet. So unprofessional no communication skills. At a cost of over $8000 to run some duck work I really thought it was an easy job based on Tammy's advice said they be in and out in two days. I've never heard from her again. I would never call this company again

I wish I could write a negative star review. I went in on my birthday and apparently parked in the…read morewrong spot. Within 30 seconds of putting my car in park Some blonde employee grabbed a can of SPRAY PAINT and threatened to spray paint my car. She ran out and was shaking the can yelling at me while I pulled away. After I moved my car she then spray painted right in front of her business "NO F$&@ING PARKING" Very inappropriate. Photos to come.

We had a heat pump installed in Cape Breton from these guys…read more Everything went great from the quote to the final installation. They quoted a competitive price and did a super job with the installation. Adam was great with the quote and installation and the ladies in the office go above and beyond. They were spotless in cleaning up after the job. We wouldn't hesitate to suggest these guys to anybody looking to get work done. Great job.

We had a multi-head heat pump installed by ScotiaHVAC which was paid for through the Efficiency…read moreNova Scotia OIl to Heat Pump program and couldn't be happier with the whole process. ScotiaHVAC explained what was required for the program and helped get us set up. Then they installed all the Novair equipment in a day. We had a 200 amp electric upgrade done as well and Jeremy and his crew were wonderful. The Novair heat pumps work amazing and the heat output is better then we expected. All in all a very good experience.

Months Without Heat Pump Service, Zero Communication…read more I strongly advise anyone considering this company to think twice. My heat pump -- installed by them and still fully covered under warranty -- has been broken since January 2025. Over the past several months, I have called numerous times. Each time, I've been told by Krista that "someone will call you back." Not once has anyone actually called. Two separate technicians have come out, given me two completely different explanations for the problem, and then disappeared without follow-up. No repair date, no update, no resolution. What you can expect based on my experience: No follow-through on service calls No communication after initial contact No urgency even when equipment is under warranty and completely non-functional Conflicting information from technicians, with no accountability This is not simply poor customer service -- it's a complete disregard for customers and their contractual obligations. My equipment remains broken, and I am left chasing answers that never come. If you value professionalism, timely service, and companies that stand by their warranty commitments, look elsewhere.

Great service. They installed my heat pumps. I'm very satisfied with Joe's knowledge and the…read morelocation he chose for my 2 heat pumps. They work great and I'm paying much less power.

Had this Guy come to my house a couple of weeks ago a logo on his van claiming 35 years experience…read moreto look at my Heat Pump that is less than 8 Years old that is tied to my Hot Air Furnace for Backup. After a Couple of hours on site with himself and two technicians and charging me $300.00 plus taxes he couldn't come up with a fix. He told me he would need to reach out to his supplier and another tech in the industry . After he said he consulted with them his fix to me was to replace the heat pump and oil fired furnace. I won't go into that cost if was to say it would be North of $10,000.00 at minimum. Today I had someone look at the heat pump after about 10 minutes he had a fix with a part that would cost about $30.00. My heat pump is now working.

I had a service call with Shines Energy when the tech took the unit apart, there was a blown fuse…read moreto the fan motor. The technician told me he did not have any fuses to change the fuse to test the rest of the unit. ($ 200 service call ) He told me there was a issue with the fan motor and i was quoted at over $1300 to replace it (which I priced out the motor and bracket that i was quoted for from a lg dealer at a price of $160 for both while pricing the fuse) The technician told me the rest of the unit could not be checked until the fuse was replaced. (Which was a $5 fuse to buy and a 2 minute job which I ended up doing myself other then the opinion below ) They wanted a additional $125 plus tax plus parts to replace the fuse or do it myself and not know if anything else was wrong until motor was replaced or book another $200 service call to find out. Called the company and talked to a service manager about the issue he wouldn't let me get a word in talked over top of me the whole conversation to the point where I hung up..... He called me back and I told him the reason I hung up was I couldn't get a word in to explain the issue... nothing was resolved with him so I called another company explained the situation and they are going to come by and do a full diagnostics they were great and will be getting my business. Would not recommend this company to others after my experience FYI I sent a email to the company to talk to someone before writing this review and nobody ever contacted me back

I set up a service call to fix a heating issue with my heat pump. The technician could not figure…read moreout what was wrong with the heat pump. I also asked him where the filter was for my heat pump but he couldn't tell me. He also left the panel off my heat pump when he left. He said that he would have to schedule a more experienced technician for days later. I did not agree or want a follow up appointment, so I canceled it and went with a company that could diagnose and fix he issue. This company was still trying to charge me $200 for the visit. I explained to the owner that the technician was not able to help at all but he still demanded payment. I have the technician admitting this on my nest cam and sent him the proof. He still threatened to send me to collections. I also have that phone call with him recorded. He also indicated through a bbb form that he would have charged more for the second visit which seems like an outright scam. Avoid this company at all cost. They verified with bbb that they send technicians that are not knowledgeable but still expect you to pay $200 for "your heat pump needs next appointment. More experienced technician will go to you and fix the problem. Sorry. * chuckle* " This is the direct quote that was captured on my living room nest camera. If anyone wants the recording of this or the recording of the phone call, email me at jasonmcneil@live.com