I am very happy to have a local auto shop that isn't afraid of EV's and jumps right in to handle…read moreregular maintenance issues like tire changes and rotations, suspension work, and PA State inspection. Recommend for Tesla and Chevy Bolt EV work.

Quality Service, techs are great, owners very nice and informative. I take all our vehicles there,…read morethey get it done in a fast and affordable way.

JD was quick, reliable and did a great job fixin up my breaks. He gave me an honest price and…read morehelped me out when I needed it, definitely recommend.

Honest work, gave insight and knowledge about issues my car was having, alone with possible steps…read moreif future problems come up. He was able to give me a life time warranty on the parts that were replaced and can fix those if they are faulty. He was able to complete the work that was requested. Very happy we found a small local business who could service our vehicle for more than an oil change.

Called to check price, i have my own oil and filter ( Mobil 1, 5 w 20 . Mobil 1 oil filter ),…read moresimple dump and pump. Wanted to charge me almost $53.00 for 10 minutes worth of work. That works out to $300.00 an hour. NO F-ING WAY WOULD I EVER TAKE MY TRUCK TO THIS PLACE....... YOU HAVE BEEN WARNED !

My hybrid engine started itself during an oil change while the oil was completely drained out --…read moreand the manager blamed me. (For those who don't know, this is potentially catastrophic to an engine!) I came to the new Valvoline in Hermitage, PA around 4:00 PM October 13, 2025 for an oil change and tire rotation. The first thing a technician told me was to keep the car on to check the blinkers and taillights, and though they claimed to, at no time afterward did I hear any instruction to turn the car off before they began the oil change. The car was left in "Ready" mode and the engine kicked on with no oil at all, which is potentially very damaging. No one said anything to me after it happened. I had to call the manager, Barnabas, over myself to ask what was going on. Instead of showing concern or professionalism, he was immediately defensive and hostile, blaming me and claiming they'd told me to turn the car off, which I don't recall at all (they admittedly assumed it was off since it is silent until the engine kicks on to charge the battery). If I had been told to turn the car off, there would have been that same mutual acknowledgment, just like there was for everything else. But there wasn't. He also accused me of being distracted on my phone when the instruction was given, which wasn't true because I was on hold and followed every other instruction given promptly. They never verified that I shut off the car, even though they watched me do everything else. Barnabas initially offered to review DVR footage but then backtracked, said I'd need a court subpoena, and told me to leave while also not completing the promised service of a tire rotation (which I am now happy I got done elsewhere). Barnabas also initially documented the incident falsely, writing that I started the car, which of course is not what happened. I had to request that he correct the record. To top it off, they charged me full price ($108 for my Honda, mind you!) with zero apology, accountability, or care. This level of unprofessionalism and lack of accountability is unacceptable. A service center that handles hybrid vehicles should always confirm that a car is fully off before performing an oil change, and management should never ignore a serious incident or respond to a customer's concern with hostility. I will always be sure to schedule my oil changes far in advance from now on to avoid these last minute instant oil change shops owned by big corporations with over worked, understaffed, incompetent and unprofessional employees. Find a small local trusted shop!

Frank was the guy who took care of me and my car. Very nice and efficient. The waiting room was…read morenice and warm versus the cold weather outside. My car was handled with care. Frank opened all the door to the business for me and on the way out as well. It is the little things that really impressed me like that. Very professional and personal they were. I will return and hopefully get Frank again.

Watch the upsell! My Wife went in today for an oil change which I assume went fine. However, she…read morewas quite surprised when they told her she needed new tires. We had just installed brand new 75,000 mile tires at Costco (less than 5,000 miles on them) but maybe because she is a woman she might not know any better? The treads on the tire are perfect and brand new in appearance. She was upset when she came home and we both are disappointed because if she did not know any better and the tires were not brand spanking new she could have been tricked which to us is not far off from stealing from somebody. I could see if the tires were somewhat worn as it can become a judgment call but this was blatantly dishonest. I hope it was just a misjudgment of some sort and prefer to give the benefit of the doubt but caveat emptor. We will not go back because it kind of makes you wonder if they are not honest in one area will they be honest in others?

The best car wash in the area. The most expensive wash is…read more$14 and it goes s great job .

Todd and Christa took really good care of me. They recommended a new air filter, but weren't pushy…read moreabout it or anything else. I would definitely recommend.

Beyond excellent mechanics and super customer service. My family really appreciates you!!!read more

Great repair service, affordable and know what they are doing. people there are polite and make…read moresure you know what your in need of.

I'm extremely disappointed and concerned. I woke up to see that Coates Car Care tried to charge my…read moreChime Credit Builder card, but the payment was declined because the wrong CVV was used. That means someone at this business was trying to guess my card information.....which is completely unacceptable and suspicious behavior. I never authorized this charge, and I'm honestly disturbed that a legitimate business would even attempt to process a payment like that. If this was a mistake, it's a serious one, but if it wasn't, that's even worse. Either way, customers deserve better protection and honesty.

Beware! They will only take credit cards,which is fine, but they will get your license number…read morewithout you knowing it.then they automatically sign you up for their monthly wash club membership without even asking! Had to call their wash club headquarters in Pittsburgh to back this out! What a hassle! Will not return.

They took care of my diesel cruze. Good job. Most places or should say all others couldn't help…read moreme.

I can't recommend this place enough. They do it right. They do it quickly. There's no upselling,…read moreand it's done for a great price. If I had to complain, (and I'm not) I only wish they did more services. They'll change your air filter and wiper blades, but that's the extent of it. Perhaps that's the beauty of the place.

Glad to see only the negative review, as this is the best VW//audi/porsche/bmw shop in the area and…read morethey absolutely don't need any more business, particularly from the other reviewer who sounds like they bought a used BMW without ANY idea what that can entail.

My name Deborah Greiner I took my vehicle to DreamWorks October 17th 2023 to have him check out the…read morecodes on my Dash he had my 2012 BMW X5 for almost 90 days he had it two months the first time told me it was fixed some kind of computer glitch or whatever and that he changed out to Sonos valves he charged me $2,060 I had the car 2 days and it started doing the same thing so I took it back after him having it almost 6 more weeks I called there to tell him that I was going to be stopping there because I had no return phone calls from him for over 10 days as I was leaving the message he grabbed the phone answered it told me he was actually working on it at that moment in the garage he told me it was done by the end of the day this was at 1:30 in the afternoon he had someone else call me at 5:30 and tell me that my vehicle was ready I was also told that the new fee would be $1,960 I immediately responded saying that I was not going to pay him another $2,000 when I had already paid him to fix it once they put me on hold this young guy comes back to the phone and proceeds to tell me that now there is another issue with my car I said what do you mean he said your engine is knocking now Josh the mechanic had changed out the timing belts or chains whatever it was he did damaged my engine I had to actually get it towed from there because I could not even drive it after he had it all that time on top of that when I got it to another garage for them to look at it they informed me that there was an old battery in it with a dead cell that was not even hooked up I had bought a brand new battery for $274 months before this ever happened so on top of destroying my vehicle he also stole my battery I am now fighting with his insurance company Erie Insurance I filed a claim I want him to be responsible and replace my engine