I've waited multiple days for a response & crickets Not…read morecool if they want my business

We have been calling for two weeks for information about storage...moving from out of state. Never…read moreany answer and voicemail is always full.

My son and his wife live in Cleveland Heights and needed a local mover to help them relocate to a…read morenearby town. I cannot express how kind Stacey was, when I called to discuss the move. They are professional, prices are very reasonable, and you are working with a local business. I highly recommend giving this company a call today if you need to move!!

The salesman came to the house to give us a quote. We were concerned about our glass top dining…read moreroom table. It was agreed that it would be disassembled for the move. We also told him we would take the $10,000 of insurance for $100...a no brainer as I said to him. The movers called him the day of the move, and he stuck cardboard between the glass. They moved it without disassembling it and damaged it. I filed a claim only to be told I did not have insurance. Turned out I did not realize it was not included in my quote...yes, my fault but the salesman apparently did not own up to his error. They should have disassembled the table as agreed. Had they taken time to look at it, they would have found that it was easy to do so. The table was worth well over $2,000. The offered me $120 and agreed to come up to $200. Not good business and I do not recommend them!

NorthCoast was awesome! The movers were super friendly and made everything easy for me. Highly…read morerecommend!

This was the best moving experience I have ever had! And I've moved a lot!…read more James and his team were punctual, careful, and friendly. They got our move done faster than expected and each one was a pleasure to deal with Hopefully I won't be moving for a few years, but if I so, I'm going with Leader again, and requesting James and his team.

We originally booked Leaders to move furniture only. The day before our scheduled move, John, the…read moreOperations Manager, called to confirm everything for the following day. During that conversation, I asked what it would cost to add approximately 70 boxes to the move. John told me the cost would be "anywhere from $2 to $5 per box, depending on how big each box is." I told him I would discuss it with my husband and get back to him. Less than an hour later, I called back and spoke with Kevin, the General Manager, to let him know that we wanted to add the boxes. Kevin gave me a price that was above the $5-per-box range John had just quoted, with no consideration for the size of the boxes. I explained to Kevin exactly what John had told me only moments earlier. Instead of acknowledging the discrepancy or trying to find a reasonable solution, Kevin repeatedly told me that "the system doesn't quote like that," that John must have been giving me an average, or that perhaps I had misunderstood John. That was extremely frustrating. I was simply trying to resolve a pricing discrepancy between two people within the same company. Rather than taking ownership of the situation and working with me to find a reasonable solution, I felt as though the responsibility was being placed on me. At that point, I told Kevin that I was so frustrated with the sudden change in pricing and the way the situation was being handled that I wanted to cancel the entire move. Kevin did not attempt to resolve the issue or retain our business--he immediately took us off the schedule. Fortunately, we had enough flexibility with our move to take our business elsewhere. But I was genuinely surprised that a General Manager would handle a customer situation this way, particularly the day before a scheduled move. For a company with such high ratings, I expected much better customer service, communication, and transparency. My experience left me feeling that Leaders was not "leading" in those areas. I also have to question the company's "no hidden fees" claim based on this experience. From my perspective, the price changed after we had already committed to the company, and when I questioned the discrepancy, I did not feel that my concerns were taken seriously. This review is based solely on my personal experience, but I would strongly recommend getting every price and every potential additional charge in writing before committing to a move with this company.

Wonderful service with great values. They will reach you regardless of where you are and what you…read morehave going on.

I want to warn you this is a very lowdown company. Who hold you hostage until you pay for their…read moremistakes no customer service at all. Do yourself a favor stay as far away from this company as you can a total rip off.

Do not use this company! They overcharged us by a lot from the original estimate we were given and…read moredid not notify us when our items were being weighed despite it being requested when we signed the contract. The movers who came to the house were rude to my elderly mother and dismissed her when she asked about the weighing. When I called to question why our bill went up so much the woman Anne who works there was extremely rude and hung up on me. The worst experience I've ever had with a business.

I made last minute arrangements to have all of my things moved to my new home and they accommodated…read moreme. The two men that moved my things had to unhinge doors and move appliances around just to get everything out (which I felt bad about) but they put everything back in place without incident. They are cheaper than most moving companies that have me quotes. I would highly recommend them!

I needed a dumpster to use as we removed an old deck. Haul-My-Mess's, Melissa and Ron answered all…read moremy questions and helped schedule at my convenience so the timing all worked out. I had an issue with the job, the people taking out the deck changed a date on me, but Ron and Melissa made it work! I love that they send a text when they are on the way, with the ETA, so we can move the car. Leroy dropped off and picked up. He was so careful and diligent not to damage the driveway. Very kind and lovely. I would use them again. Everyone I worked with was very nice, friendly and helpful!

I cannot say enough positive things about this company. They are so professional and kind. From the…read moreowner to the employees who come to haul away. They are thorough in their explanations, they confirm appointments and arrive and depart promptly. I have hired them to do a couple of hauling projects before and will use them for an ongoing decluttering project for our basement and garage. Their prices are reasonable and their service is outstanding.

I used this company years ago when they were in Cincinnati. I was going through my old Yelp…read moreprojects and saw I never left a review so I figured I'd do so now. I can't speak to their current quality, but when I used them a few years back everything was quick, easy, and cheap. In fact, I actually had a need for some junk removal recently and they were the first company I looked for. It's a shame they moved up to Cleveland but I hope they're doing well up there.

I recently bought a house and the seller left tons of things I didn't need. I requested a quote via…read moreYelp and was lucky enough to work with DeMarcus. He was extremely responsive and able to work around my schedule for a quick removal. When he arrived, he was very respectful of my home and so nice! I would absolutely recommend this company and will use them again for any future removals.