I have had Accurate insurance since I was 16,years old, in every area I've lived, that is one of my…read moreboxes I check when moving! I have always been very satisfied, including your Elgin office! The associates listed to your needs, trouble shoot with you and make the experience a positive one! I have more than one policy with you, vehicle, Motorcycle, and spring, picking up a third for a recreational motor vehicle! 5 stars for SURE!! Thank you

Been a customer for over 3 yrs and only thing keeps me coming besides the low rates is Nancy who…read morealways is willing to go above and beyond.

I have been a proud State Farm customer of Joe McNamara for many years. I thankfully don't have to…read moresubmit many claims ..as Insurance something that we for sure need but hope will never have to pay off - I have recently had to call to gather info on insurance for my so who will be moving out of state as well as submit a claim for a tow bill for my SUV. Each time I called the office my questions and inquiries were handled promptly- efficiently and professionally. Great service each time. I felt like a valued customer.. Many other business should take lessons from the people working in this office. Thank you all who helped. I will proudly recommend Joe McNamara to anyone looking to receive great insurance services. Susan Marcus Lake Zurich, IL

We have been with State farm for over ten years. They have provided great customer service and they…read moreare there when you need them for any questions. Luis Mendez was excellent in helping us chose a great life insurance plan. I would highly recommend him to family and friends. I'm glad we chose this location and looking forward to more great customer service from the whole team. Thanks

Run for the hills if you are working with Valerie Hartley. She is not pleasant to work with and…read moreshe is not good at her job. Valerie doesn't answer her phone nor does she return your phone call.

Samantha is a young expert in the insurance field. It's been such a pleasure to learn more about…read moreLiberty Mutual benefits through such a knowledgeable agent! I worked with Samantha on my renters and auto insurance. She really took her time reviewing our assets and made sure we understood our policies. I highly recommend her services!

One of the worst insurance company I experienced. My wife scratched accidentally other parked car…read more We reported accident to Liberty Mutual. Process of evaluating the incident was sloppy with very poor communication switching several agent to evaluate the claim. It took 17 days for the claim adjuster for "Phone interview" related to incident and at that time instead of hearing our side of story, started blaming us for the accident, was belligerent, rude, totally unprofessional and outright nasty. On the first phone interview informed us that the company is going to pay the other party full amount claimed. I wish there was rating below # 1. Liberty Mutual Does Not deserve any + rating. stay away from this worst company ever.

Our home was built in 1939 and is slab on grade construction which means we have no basement and no…read morecrawl space. Our first floor is just a concrete slab on the ground. On a rainy Sunday our first floor toilet was flushed and water came out from underneath the toilet. It was quickly cleaned up and we assumed the bees wax seal on the toilet needed to be replaced. The plumber came out and quickly (after four hours) discovered after trying to power rod and camera our waste line (which is buried under our house, under the concrete slab) that the line appeared to be broken or collapsed. He felt that interior walls, flooring, the concrete slab, and our stairs needed to all be demolished to access the pipe to fully access and replace. That plumber was ready to start tearing out the next day. I was not comfortable have a majority of my entire first floor torn apart without a second opinion about the issue. I also saw the potential of huge costs associated with this repair. So having NEVER had to file a claim with our State Farm Insurance Agent JJ Ghiotti (my agent since 1998) on our home, I called him immediately. I explained in GREAT DETAIL what the issue was as diagnosed by the first plumber. I told him I was in process getting a second opinion by a separate plumbing company. JJ Ghiotti verbally told me as long as the broken pipe is with our home and not outside of our home it the repair would be covered under our policy. I asked if State Farm should come look at the issue, as well as if I had to hire specific State Farm approved contractors. I was told I can hire whom ever I wanted and to submit a claim when the work is done. At no time did JJ Ghiotti indicate that they should come out to look at the issue before the repair occurs or during. So as far as I understood, I could hire contractors of my choice, have the issue repaired and submit our bills to claims. We ended up hiring the second plumber because they felt they could repair the broken waste line without having to demolish walls and our stairs to access the waste line. They did have to remove hardwood flooring and jackhammer the concrete floor in three areas to access the collapsed waste line. We had two plumbers onsite for 8 hours a day for six consecutive days. We were without plumbing for two days and had to stay at a hotel one night. The plumbing issue was repaired. The flooring fixed. And I finally called to submit the claim. I was told a claims adjuster would need to come out to look at the area of work. Ok, sure, this is new news to me. Thank god I took pictures throughout the process, because I don't think the woman would have believed there had been so much construction. Surprise surprise, she indicated to me at our home that NONE will be covered by State Farm. What?!? And that State Farm should have reviewed the damage right when it was found. Wow. Everything I was told by my insurance agent was incorrect. Of course all verbally because Mr. Ghiotti doesn't use email of course. She said had the broken pipe caused damage to our home, that would have been covered. But our broken pipe was underneath the concrete slab and caused no damage other than we had no working plumbing and a huge pile of human waste accumulating under the slab too. Gross! So now we are close to $13,000 in repairs and I listened to my trusted State Farm Agent who not only gave me incorrect information, but apparently couldn't even follow standard protocol when a client calls for direction. Well, State Farm will be losing two car policies, and three different property policies. Don't give this agent your business. When the dreaded day comes that you have home damage.....he lacks all ability to do his job, he will not put anything in writing of course and then lie to his own company about what he said and didn't or did not do. So much for serving a client of 19 years. Update: Also had a follow up conversation with the agent today. Would not let me get a word in edgewise, interrupted me and called me a liar. I asked repeatedly to share what I felt had transpired without him yelling at me and interrupting and he couldn't refrain to hear his client out. And then Mr. Ghiotti hung up on me. Like a good neighbor, he isn't. Policies moved to another office, formal compliant filed with State Farm. This isn't about money, it's about customer service.

Terrible communication, I have been customer for years and now I cannot even get a callbackread more

I have contacted Kevin Van 3 times in approximately 3 weeks to ask why my car insurance had…read moreincreased considerably and NO ONE HAS CONTACTED ME WITH THIS INFORMATION! I'm very frustrated with this agency. They are giving Allstate a bad name. Think twice before going to this agency!! Check out the reviews on their website. Others are facing the same issue.

Disregard my last review,it for a different business, Kevin Vans agency is an excellent…read moreIns,Very knowledge able in all aspects of ins.Will find you all discounts. Keep up all good Wk Kevin!

Matt handled the request for a quote for us as our insurance went up and we were shopping around…read more He was very accommodating in making sure all policies were carried over exactly as the ones we had. Also, he was on time in calling back when he said he would (to accommodate our busy schedule) And he was patient while we reviewed together all the details. (Though it meant he had to recall us 3 times due to our ever changing schedule) In the end...The price was right! So we proceeded with the processing. It was that simple.

Jimmy was great! Very knowledgeable and easy to work with. Got me everything I needed and it wasn't…read morea hassle, glad I made the move to state farm

Brad Sutter's State Farm office provides great service and excellent value. No need to look…read morefurther. Seriously.

Mila was very communicative and quick with getting us the quote we need for our home insurance…read morebefore closing! Very reliable, helpful, and prompt.

Tom has been our mortgage broker since 2000. Excellent service and care. He has helped us many…read moretimes when buying and refinancing our homes. Tom would give his clients 200% of his time and attention and ensure we have received the best care.

I was introduced to Pete Froehlich via a co-worker that also used Pete's services over the years…read more I shopped around to several lenders and I must say Pete won me over. He was very thoughtful, took the time to coach me through the process. We talked on the phone several times, a couple calls close to an hour. He didn't give you a sheet of paper like the other lenders that completely confuses you with 30 line items with charges, rather he summarizes the charges and guides you on what to expect. The figure he had for closing was pretty much dead on (-300). Which he said you should expect. Very professional, and helpful.