No one enjoys having an accident in their home, car, etc., but when you do have one, having someone…read moreon your side to walk you through it and to help when needed is VERY important. Karen Ayers is a great agent, with a great staff, that works to assist you in getting the right coverage, and is there to help you through your claim. We recently had a pipe burst in our kitchen, and we ran into a snag with our claim. All it took was for me to update Kristina and Karen, and Karen was making calls and sending emails. The claim is coming to a good closure, and we cannot thank Karen and Kristina enough for all of their help. If you are looking for a State Farm Agent, Karen is that agent for you. Thanks Karen and Kristina!!

I've lived in Edgewater for 40 years, and Karen Ayers is widely respected here--not just for her…read morebusiness, but for how she supports our community's diversity. I have been a client of hers for 25 years, and she is truly the best in the business. We started with a basic renter's policy and, as life progressed, Karen handled everything from our auto insurance to our homeowners and landlord liability once we purchased our apartment building. As a landlord, I require my tenants to carry renters' insurance; it is so affordable for the safety it provides. While I don't mandate that they use Karen, I've never had a tenant decline her services when I suggest her office. For many, it's their first time dealing with insurance, which can be overwhelming. Karen provides me with professional "getting started" packets for prospective tenants, and the feedback I receive is that the info is very helpful during the stress of moving. She makes the process easy to understand as they begin their journey toward financial safety. On the rare occasion we've had to file a claim, Karen's office provides true "white glove" treatment, taking the stress out of the situation and handling every detail with care. Whether you are a first-time renter or a long-time property owner, you won't find better service across the Chicago north neighborhoods. I also want to give a huge shout-out to her AMAZING staff. They are the reason this is a worry-free business. Their communication is incredibly proactive; I never have to follow up because they are always the ones reaching out to me first. It is their dedication and attention to detail that truly sets this agency apart. On a personal note, Karen and her team are just so very kind. In stressful situations, such as when you need to file a claim, kindness combined with top-level communication is the best thing a person could ask for. Thank you, Karen, for your dedication and for your wonderful staff.

I can't enough about LaTorya and her team. They provided me a full review of all of insurance…read moreoptions including life insurance. They were very thorough and patient with their explanation of the coverages for my house and car. LaTorya told me how important it is to have life insurance outside of what i have at work , which i never thought about before talking to her. Thanks for the great service and happy to have you as my agent.

The best insurance agent you'll find. The office is always warm and welcoming. You won't be…read moredisappointed if you make this your insurance home :)

I'm a customer for several years, and I don't have absolutely nothing to complain about! Perfect…read moreservice, knowledgeable team!

American Family Insurance is the worst company you could choose. We had them had an injury and had…read moreto get lawyers to sue our own insurance carrier. Did you know you can not call them an Insurance Carrier during court proceedings. At that point American Family will claim they are not an insurance carrier and if you refer to them as such it's a mistrial. I'll leave it at that. They will not be there when you need the. But will be there to suck your money for 15+ years and then drop off our when you are injured. Choose someone else My firsthand experience with

I recommend this place. The team is very knowledgeable there. They helped me with getting a great…read morequote. It's nice to have an honest and helpful insurance company that I can trust in my neighborhood.

My wife & I worked with Mike & his team when we lived in Chicago with both Auto & Renters Insurance…read morepolicies. The rates we were provided in the three years with Mike were great compared to competitors and the communication was very timely. Mike's staff (we worked with Alex and then Joe) reached out regularly to provide updates and were quick to respond to any questions we had. We recently left the Chicago area and Mike and his team were very accommodating with sending over information. Joe even worked with our new State Farm agent to ensure everything was transferred over properly for our new state. We have only had a good experience with this group & would recommend them to anybody in the Chicago area.

Worst customer service, I have ever had, they give higher quotes than other agents they have no…read moreidea about thier business. My insurance was canceled and I received no notification or calls from them

Mr Aurora, as an agent of State Farm and in comparison to the many others I've done business with…read moreis an aloof lone ranger. Quite unlike any agent I've worked with before of any insurance company. Having a policy through his agency is alike, blindly paying a bill for which you haven't any record of creating. I have policies with State Farm through different agents. Mainly due to business dealings at different times and agencies transferring hands from one to the next. My auto and new home policy is backed by an agent that always tries to find a way to make sure I remember her and their agents. This is how business should be conducted. From time to time, it's important your insurance agent make their presence known. Phone calls to remind when a payment is upcoming, calls to see if any additional policies are needed, or to share knowledge that State Farm is now offering new services. This is the behavior of my current SF agent and why I have high regards for them. If it weren't for my old man and his old connections, I wouldn't have kept a policy here for so long. It was through some business connection that my father met Mr Aurora. After creating a policy, we would hardly hear anything except for seeing standard billing from State Farm corporate or the yearly desktop calendar Mr Aurora would send every new year. Very infrequent with calls, if any. I'd have to go scanning Google to find his contact info if we had questions about our policy. Beyond that, nothing. And in the rare cases of calling them, it was a very frank phone call. Kinda like, calling a fast food drive-thru restaurant and placing an order by phone. Truth-be-told his rates on home/condo are decent. But lack of contact and customer servicing on policies is what has sent me elsewhere.

My wife and I have been with this agency for almost 7 years Diane Acevedo has been our agent since…read moreand it has been topnotch service. We insured everything from our cars and renters insurance. We recently got into an accident and when I called her she gave me step by step information on what to do and in less than a week she was able to payoff our car because it was a total loss. We defintely recommend her and this agency to any of our friends and family.

I would like to recognize the great customer service that I always receive for several years now…read morefrom an employee named Jasmine. She is always extremely helpful and goes above and beyond her line of duty to help and assist in any way she can. She is always very professional and easy going. Therefore, I go out of my way to compliment her great customer service. Keep up the good work! Sincerely, Jose Cato Cortez

I had the absolute pleasure of talking with Jennifer. I needed business insurance and even though…read moreshe could not insure me, (my building is over 100 years old) she followed up with me several times and even found another agency that could help. She also gave me numerous insurance tips to save money on my personal insurance too. She is an absolute gem. I will be calling her first, for all my insurance needs. Thank you, Jennifer!!!

Came here this morning to do title work. Met with Jodie C. and she processed paperwork very…read moresmoothly. Just a tip, bring in a driver's license, utility bill or bank statement when you are getting license plate and title. Process went smoothly, takes about 20 minutes to do everything. I came in at 9:00 am on a Saturday. There was no wait. If you bring the title with you, the paperwork gets processed in about a week. If the bank has the title, then you have to wait on them so it could take a little longer. There are five agents here,some who are Spanish speaking agents here as well. They have traditional business hours, except half day on Wednesdays and Saturdays. They do both personal and commercial insurance here, a ton of different groups, from Nationwide and Progressive to American Access and Founders, and about twenty more. They are very friendly and efficient staff. It's also very clean, and bathroom on site. Pleasure to do business with them.

Kory always finds the best rates with quality companies. We have been using their company for our…read moredifferent companies for almost 40 years now. We had two large claims that were paid out properly and on time.