Great place to work as Michael really cares about his employees! His compassion and dedication make…read moreit not only a great place to work but also a great place to take care of your auto, home, business and life insurance needs! He's very engaging with his insureds and works with them to make sure they understand their coverages so that they know the product they're purchasing. The office is a bit difficult to find in the office complex as it's hidden in the middle of the complex but he's also willing to go to you if it's more convenient. Highly recommend as an employer and an insurance agent!

I have been with this agency for 25 years & wouldn't trade for anything! If you are looking for…read morecaring & customer service, you will find it here. Thank you for all you have done for us Michael! Susan V.

I called to speak with Matt Tenny about receiving a quote for my car and condo/townhouse policies…read more Matt is friendly, polite and very attentive and is a great listener. He answered all my questions and made suggestions to increase my deductible in some key areas. I receive my quotes for both policies the same day via email as promised. We then set up a follow up appointment to review any questions with a time that worked best for my schedule. I have decided to switch to State Farm from my previous company due to the exceptional cost savings and overall professionalism from Matt. Thanks again and I would definitely recommend to contact this office if you are looking for a quote/savings!!

Jimmy was great! Very knowledgeable and easy to work with. Got me everything I needed and it wasn't…read morea hassle, glad I made the move to state farm

Brad Sutter's State Farm office provides great service and excellent value. No need to look…read morefurther. Seriously.

Mila was very communicative and quick with getting us the quote we need for our home insurance…read morebefore closing! Very reliable, helpful, and prompt.

I have contacted Kevin Van 3 times in approximately 3 weeks to ask why my car insurance had…read moreincreased considerably and NO ONE HAS CONTACTED ME WITH THIS INFORMATION! I'm very frustrated with this agency. They are giving Allstate a bad name. Think twice before going to this agency!! Check out the reviews on their website. Others are facing the same issue.

Disregard my last review,it for a different business, Kevin Vans agency is an excellent…read moreIns,Very knowledge able in all aspects of ins.Will find you all discounts. Keep up all good Wk Kevin!

From the moment I called State Farm & spoke to Sebastian Szymczewski till the end of our…read moreconversation I was so pleased with his knowledge and how he can help me. I switched my homeowners and auto insurance immediately based on how much money I'm saving thanks to Sebastian. He answered every question I had plus offered even more. I'm so happy & excited I'm already telling my siblings and will be spreading the word how State Farm looks out for me as a customer. I'm happy to be a part of such a reputable insurance company. The process of switching over was so easy and Sebastian was very thorough going over every part of my policies and making sure everything was to my satisfaction. I'm saving $300 on my auto & close to $400 on my home owners insurance. Please call Sebastian at this number 224-231-6068, with the State Farm agent's office of Kyle Engelbrecht, in Schaumburg. Contact this office to speak with a great staff who cares about you! I wish I would of done this much sooner!

Kyle was very patient and easy to work with. He was responsive throughout the process and helped me…read moresecure a great quote for my car insurance.

I have been with Al Gaddini American Family Ins for over 15 yrs... I have had a few claims , my…read morehome and now my husband had a flat tire, he called their 800 # , they were so pleasant, & within the hour , there was a road side service out to take care of the problem ... not only did they take care of the tire, they helped guide my husband as to what he should do about replacing the tire... which saved us over $100 :) ok, does not sound like a major deal, but to us , the customer care that was provided by American Family was just the best... My children also have American Family for their homes and cars, when we have a question , we call Al Gaddini and he is so very helpful.. He is a wonderul businees man and he also is a friend in the time of need....

From the owner: Insure Carefully, Dream Fearlesslyread more

I've had a chance to work with Adam recently and it's been a Grade A experience all around. He is…read morevery knowledgeable and responsive.

Samantha is a young expert in the insurance field. It's been such a pleasure to learn more about…read moreLiberty Mutual benefits through such a knowledgeable agent! I worked with Samantha on my renters and auto insurance. She really took her time reviewing our assets and made sure we understood our policies. I highly recommend her services!

One of the worst insurance company I experienced. My wife scratched accidentally other parked car…read more We reported accident to Liberty Mutual. Process of evaluating the incident was sloppy with very poor communication switching several agent to evaluate the claim. It took 17 days for the claim adjuster for "Phone interview" related to incident and at that time instead of hearing our side of story, started blaming us for the accident, was belligerent, rude, totally unprofessional and outright nasty. On the first phone interview informed us that the company is going to pay the other party full amount claimed. I wish there was rating below # 1. Liberty Mutual Does Not deserve any + rating. stay away from this worst company ever.

Our home was built in 1939 and is slab on grade construction which means we have no basement and no…read morecrawl space. Our first floor is just a concrete slab on the ground. On a rainy Sunday our first floor toilet was flushed and water came out from underneath the toilet. It was quickly cleaned up and we assumed the bees wax seal on the toilet needed to be replaced. The plumber came out and quickly (after four hours) discovered after trying to power rod and camera our waste line (which is buried under our house, under the concrete slab) that the line appeared to be broken or collapsed. He felt that interior walls, flooring, the concrete slab, and our stairs needed to all be demolished to access the pipe to fully access and replace. That plumber was ready to start tearing out the next day. I was not comfortable have a majority of my entire first floor torn apart without a second opinion about the issue. I also saw the potential of huge costs associated with this repair. So having NEVER had to file a claim with our State Farm Insurance Agent JJ Ghiotti (my agent since 1998) on our home, I called him immediately. I explained in GREAT DETAIL what the issue was as diagnosed by the first plumber. I told him I was in process getting a second opinion by a separate plumbing company. JJ Ghiotti verbally told me as long as the broken pipe is with our home and not outside of our home it the repair would be covered under our policy. I asked if State Farm should come look at the issue, as well as if I had to hire specific State Farm approved contractors. I was told I can hire whom ever I wanted and to submit a claim when the work is done. At no time did JJ Ghiotti indicate that they should come out to look at the issue before the repair occurs or during. So as far as I understood, I could hire contractors of my choice, have the issue repaired and submit our bills to claims. We ended up hiring the second plumber because they felt they could repair the broken waste line without having to demolish walls and our stairs to access the waste line. They did have to remove hardwood flooring and jackhammer the concrete floor in three areas to access the collapsed waste line. We had two plumbers onsite for 8 hours a day for six consecutive days. We were without plumbing for two days and had to stay at a hotel one night. The plumbing issue was repaired. The flooring fixed. And I finally called to submit the claim. I was told a claims adjuster would need to come out to look at the area of work. Ok, sure, this is new news to me. Thank god I took pictures throughout the process, because I don't think the woman would have believed there had been so much construction. Surprise surprise, she indicated to me at our home that NONE will be covered by State Farm. What?!? And that State Farm should have reviewed the damage right when it was found. Wow. Everything I was told by my insurance agent was incorrect. Of course all verbally because Mr. Ghiotti doesn't use email of course. She said had the broken pipe caused damage to our home, that would have been covered. But our broken pipe was underneath the concrete slab and caused no damage other than we had no working plumbing and a huge pile of human waste accumulating under the slab too. Gross! So now we are close to $13,000 in repairs and I listened to my trusted State Farm Agent who not only gave me incorrect information, but apparently couldn't even follow standard protocol when a client calls for direction. Well, State Farm will be losing two car policies, and three different property policies. Don't give this agent your business. When the dreaded day comes that you have home damage.....he lacks all ability to do his job, he will not put anything in writing of course and then lie to his own company about what he said and didn't or did not do. So much for serving a client of 19 years. Update: Also had a follow up conversation with the agent today. Would not let me get a word in edgewise, interrupted me and called me a liar. I asked repeatedly to share what I felt had transpired without him yelling at me and interrupting and he couldn't refrain to hear his client out. And then Mr. Ghiotti hung up on me. Like a good neighbor, he isn't. Policies moved to another office, formal compliant filed with State Farm. This isn't about money, it's about customer service.

Terrible communication, I have been customer for years and now I cannot even get a callbackread more