Superb product, pricing and service. Karla Meyer is the BOMB!…read moreSaved me $$$ while providing better coverage for my household. Thank you!

The office was very friendly, and Joe made switching my auto insurance very easy. He worked with me…read moreto get a good rate without losing important coverage. Very personable and helpful. Definitely recommend!

I have contacted Kevin Van 3 times in approximately 3 weeks to ask why my car insurance had…read moreincreased considerably and NO ONE HAS CONTACTED ME WITH THIS INFORMATION! I'm very frustrated with this agency. They are giving Allstate a bad name. Think twice before going to this agency!! Check out the reviews on their website. Others are facing the same issue.

Disregard my last review,it for a different business, Kevin Vans agency is an excellent…read moreIns,Very knowledge able in all aspects of ins.Will find you all discounts. Keep up all good Wk Kevin!

Rates have gone way up with no explanation as to why. Nobody to go over coverage options and they…read morejust deny claims and the some of the adjusters are just rude.

Run for the hills if you are working with Valerie Hartley. She is not pleasant to work with and…read moreshe is not good at her job. Valerie doesn't answer her phone nor does she return your phone call.

Not a fan of their service. They do the bare minimum. Hard to get a hold of people or get answers…read morewith thoughtfulness. They try to do the Comcast/Xfinity model - they don't want to speak to you. I just switched to another auto insuerer. Tired of their overpriced premiums and lazy service. Been with this agent since I started driving (16 and now 52). He's a corporate suit who talks down to you. He's the true form of the poor parts of insurance claims. Unfortunately, his actions as well as his office's actions rendered me no choice but to switch. Saved almost half of the cost with a top carrier - not some mom and pop.

Our home was built in 1939 and is slab on grade construction which means we have no basement and no…read morecrawl space. Our first floor is just a concrete slab on the ground. On a rainy Sunday our first floor toilet was flushed and water came out from underneath the toilet. It was quickly cleaned up and we assumed the bees wax seal on the toilet needed to be replaced. The plumber came out and quickly (after four hours) discovered after trying to power rod and camera our waste line (which is buried under our house, under the concrete slab) that the line appeared to be broken or collapsed. He felt that interior walls, flooring, the concrete slab, and our stairs needed to all be demolished to access the pipe to fully access and replace. That plumber was ready to start tearing out the next day. I was not comfortable have a majority of my entire first floor torn apart without a second opinion about the issue. I also saw the potential of huge costs associated with this repair. So having NEVER had to file a claim with our State Farm Insurance Agent JJ Ghiotti (my agent since 1998) on our home, I called him immediately. I explained in GREAT DETAIL what the issue was as diagnosed by the first plumber. I told him I was in process getting a second opinion by a separate plumbing company. JJ Ghiotti verbally told me as long as the broken pipe is with our home and not outside of our home it the repair would be covered under our policy. I asked if State Farm should come look at the issue, as well as if I had to hire specific State Farm approved contractors. I was told I can hire whom ever I wanted and to submit a claim when the work is done. At no time did JJ Ghiotti indicate that they should come out to look at the issue before the repair occurs or during. So as far as I understood, I could hire contractors of my choice, have the issue repaired and submit our bills to claims. We ended up hiring the second plumber because they felt they could repair the broken waste line without having to demolish walls and our stairs to access the waste line. They did have to remove hardwood flooring and jackhammer the concrete floor in three areas to access the collapsed waste line. We had two plumbers onsite for 8 hours a day for six consecutive days. We were without plumbing for two days and had to stay at a hotel one night. The plumbing issue was repaired. The flooring fixed. And I finally called to submit the claim. I was told a claims adjuster would need to come out to look at the area of work. Ok, sure, this is new news to me. Thank god I took pictures throughout the process, because I don't think the woman would have believed there had been so much construction. Surprise surprise, she indicated to me at our home that NONE will be covered by State Farm. What?!? And that State Farm should have reviewed the damage right when it was found. Wow. Everything I was told by my insurance agent was incorrect. Of course all verbally because Mr. Ghiotti doesn't use email of course. She said had the broken pipe caused damage to our home, that would have been covered. But our broken pipe was underneath the concrete slab and caused no damage other than we had no working plumbing and a huge pile of human waste accumulating under the slab too. Gross! So now we are close to $13,000 in repairs and I listened to my trusted State Farm Agent who not only gave me incorrect information, but apparently couldn't even follow standard protocol when a client calls for direction. Well, State Farm will be losing two car policies, and three different property policies. Don't give this agent your business. When the dreaded day comes that you have home damage.....he lacks all ability to do his job, he will not put anything in writing of course and then lie to his own company about what he said and didn't or did not do. So much for serving a client of 19 years. Update: Also had a follow up conversation with the agent today. Would not let me get a word in edgewise, interrupted me and called me a liar. I asked repeatedly to share what I felt had transpired without him yelling at me and interrupting and he couldn't refrain to hear his client out. And then Mr. Ghiotti hung up on me. Like a good neighbor, he isn't. Policies moved to another office, formal compliant filed with State Farm. This isn't about money, it's about customer service.

They gave us a nice selection of coverage options and told me I would get a discount if I also…read moreadded my car to the home insurance and I shopped it with Allstate and State Farm was cheaper. Very helpful. Answered all my questions. Will recommend to my friends and family

George Skott and Krysten are the worst. When presented with an upset customers concern one would…read moretypically try to resolve the issue and make sure their paying client is happy. Nope. Not here. They were both so unbelievably rude and aggressive with their tones. They clearly didn't care about even attempting to resolve the issue or at the very least apologize for their behavior. Avoid them at all costs if you value pleasant customer service and timely resolutions.

Wes is always pleasant, professional, and a true pleasure to work with. He took the time to…read moreunderstand our needs, explained everything clearly, and found countless ways to save us money without sacrificing coverage. His attention to detail and commitment to getting us the best deal really stood out. If you're looking for someone you can trust who genuinely cares about helping you, Wes is definitely your go-to for insurance!

Sammy was absolutely amazing and so easy to work with and super responsive to any questions I hadread more

Samantha is a young expert in the insurance field. It's been such a pleasure to learn more about…read moreLiberty Mutual benefits through such a knowledgeable agent! I worked with Samantha on my renters and auto insurance. She really took her time reviewing our assets and made sure we understood our policies. I highly recommend her services!

One of the worst insurance company I experienced. My wife scratched accidentally other parked car…read more We reported accident to Liberty Mutual. Process of evaluating the incident was sloppy with very poor communication switching several agent to evaluate the claim. It took 17 days for the claim adjuster for "Phone interview" related to incident and at that time instead of hearing our side of story, started blaming us for the accident, was belligerent, rude, totally unprofessional and outright nasty. On the first phone interview informed us that the company is going to pay the other party full amount claimed. I wish there was rating below # 1. Liberty Mutual Does Not deserve any + rating. stay away from this worst company ever.

After 19 years with Allstate Insurance homeowner and car bundle, never filing one claim, we have a…read moreflood in our garage and they find a technicality and how not to cover the damage. Un-freakin'-believable. They have really screwed us. A made-up technicality that we were never given the option to purchase. I asked their agent to produce the form that has my wife's or my initials on denying the coverage that they made up obviously and they couldn't produce it. Needless to say we are now shopping for new insurance. Loyalty means nothing in this world. I have a recently broken spine or I would take care of this crap myself but these jackasses to do this crap to us when we need them the most? I recommend you try any other insurance company as these guys just take money and never step up when they are needed.

I have no doubts that Allstate is a good company. I am insured by a different Allstate agency for…read morepersonal needs, however my experiences with Ashraf Hussain for business insurance have been sub-par. We were well taken care of when we submitted a claim for a flooding issue, however I do not know what role the agent played in that (if any) because I dealt with another individual during that period. When I have dealt with Ashraf, I came away feeling frustrated and irritated. Rarely does anyone answer the phone, and the one time he did answer, it was an abrupt "HOLD ON" greeting and then a long waiting period...so long you have no choice but to hang up and try again. If you leave a message, you may or not ever get a return phone call. We are now in the process of trying to secure our independence from this agency, and it hasn't been an easy task. While I would certainly use Allstate again in the future, I will not ever use this particular agency again.

Great agent... helpful and attentive to detail and customer service. Always honest and to the…read morepoint. Highly recommend!

I really like this insurance company. I had 2 other amercian family agencies I was not happy with…read moreand I almost gave up on them till I had this one. One of the best as far as professionalism and rates. I have had the pleasure of working with Dan Sparks and anytime I left a message or had a question, I received a call or email from him. He would go over with me on all my insurance needs annually being that I had my cars, home, investment and umbrella policies with him. Everyone in the office was very kind ESPECIALLY Jorie Grapenthien. She handled most of my transactions with autos and I cannot say enough good things about her. Always greeted me kindly on the phone and very attentive with my situation. They gave me the option of removing and adding coverages when my son went back to college and everytime I called, I was sent an email that the cars were either out of storage or back in storage. The only reason I left was due to a car accident my son had 3 years ago that will not fall off till september 2019 which is more corporate rules than the individual agency. Their rates on the other policies beat the competitor. Looking very forward to coming back later this year since they will be able to compare 'apples to apples' once September rolls around on auto policy.

From the moment I called State Farm & spoke to Sebastian Szymczewski till the end of our…read moreconversation I was so pleased with his knowledge and how he can help me. I switched my homeowners and auto insurance immediately based on how much money I'm saving thanks to Sebastian. He answered every question I had plus offered even more. I'm so happy & excited I'm already telling my siblings and will be spreading the word how State Farm looks out for me as a customer. I'm happy to be a part of such a reputable insurance company. The process of switching over was so easy and Sebastian was very thorough going over every part of my policies and making sure everything was to my satisfaction. I'm saving $300 on my auto & close to $400 on my home owners insurance. Please call Sebastian at this number 224-231-6068, with the State Farm agent's office of Kyle Engelbrecht, in Schaumburg. Contact this office to speak with a great staff who cares about you! I wish I would of done this much sooner!

Kyle was very patient and easy to work with. He was responsive throughout the process and helped me…read moresecure a great quote for my car insurance.