1. Clear Water Plumbing

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San Clemente, CA

Clear Water Plumbing

4.9 (165 reviews)
Closed • 8:00 am - 6:00 pm
Updated a few days ago

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3 hours

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100%

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New faucet and drain plug
Terence O.

The faucet install grew incrementally: first there was an added charge for drain plug install but without considering that the new drain plug would lead to needing a new p trap which in turn would lead to needing to saw a piece off the drawer to make the p trap fit. Of course some of the problems could not be anticipated when the quote was given, but I was disappointed that the drain plug install was not included in the original quote for a faucet install. There were communication issues around the drain install. I thought the job was completed and was surprised that Clear Water left the site with the drain detached inside the cabinet but the shutoff valves were open. When I tested the faucet, water flooded the cabinet. I detected the problem early and cleaned it up. For the urgent second visit to connect the drain, I would have preferred a combined quote for the p trap and sawing the drawer to allow the p trap to fit. Instead the costs grew stepwise there too. In the end, the faucet, the drain plug, and the p trap were all installed and function properly. Ideally, I would have liked to know from tbe start that the original quote did not include the drain plug and that when I agreed to replace the drain plug for an additional cost that this would or could cause consequences for the connection to the p trap and the drawer. I don't do this for a living but I expect an experienced plumber to anticipate downstream consequences. While the total cost was reasonable, it was much higher than the low quote that got my attention. Everyone I met was very friendly and responsive to the short timeline I needed for the job. I have mixed feelings overall.

Area not returned to original condition. Floor and contents under sink left out. Cabinet doors not re-installed.

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5 months ago

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Madison M.

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2 months ago

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Madison M.

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1 month ago

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9 months ago

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3 months ago

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1 month ago

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7 months ago

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3 months ago

Very honest with quotes and informative. Arrived on time and followed up afterward if I had any questions.

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Madison M.

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7 months ago

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4 months ago

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10 months ago

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Eric T.

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3 months ago

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6 months ago

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9 months ago

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7 months ago

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7 months ago

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7 months ago

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9 months ago

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1 year ago

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7 months ago

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7 months ago

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7 months ago

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2 years ago

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6 months ago

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9 months ago

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2 years ago

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7 months ago

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7 months ago

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1 year ago

Very responsive and professional with competence pricing. My tenant had only positive comments with their interaction.

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10 months ago

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7 months ago

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7 months ago

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7 months ago

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7 months ago

Amazing service!! High quality work. Professional. Friendly. Fair pricing. Arrive on schedule.

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Eric T.

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7 months ago

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1 year ago

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8 months ago

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2 years ago

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10 months ago

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Page 1 of 5

Ask the Community - Clear Water Plumbing

Review Highlights - Clear Water Plumbing

“Austin explained everything to us, they showed up on time, and we were very pleased with their service.”

Mentioned in 47 reviews

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Triton Air - New system

Triton Air

(676 reviews)

Excellent work from Tim and Gil the dream team. Fast…read morefriendly and professional. I will recommend Triton to my neighbors

I had a very disappointing experience with Triton Air & Plumbing, primarily because of the lack of…read morecommunication and the way I was treated by their customer service representatives. I called five days in advance to schedule a technician to come to my home and provide an estimate for either repairing or replacing my air-conditioning unit. On the day of the appointment, I was given a service window between 8:00 AM and 11:00 AM. After 11:00 AM had already passed, I received a text saying the technician was running late and would probably arrive around 1:00 PM. Then, at approximately 12:45 PM, I received a call from the company. The representative told me they were running behind and that the technician might arrive sometime after 1:00 PM, but there was still no guarantee. At that point, I was extremely disappointed. I had already waited five days for the appointment, then spent the entire morning waiting during the original four-hour window, followed by another two hours of delays, and they still could not give me a definite arrival time. I explained to the representative that the company should have contacted me around 9:00 or 10:00 AM if they already knew they were running significantly behind. At least then I could have made the decision to reschedule and not lose half of my day. Asking me to reschedule after I had already spent almost five hours waiting was not a reasonable solution. I told her that if the technician could not arrive by 1:00 PM, I would cancel the appointment and find another company--one that respected my time as a customer as much as they expect customers to respect theirs. Her response shocked me. She simply said, "That's fine, sir. You can cancel," and then hung up on me. About 20 minutes later, I received another call from someone else at the company, supposedly to apologize and see whether anything could be done. By then it was already after 1:00 PM, close to 1:30 PM, and I had already contacted another company. Unfortunately, the second conversation made the situation even worse. Instead of simply listening to my experience and apologizing, the representative told me she was going to listen to the recorded conversation because there "must have been something" said during the call. To me, that immediately felt as though my account of what happened was being questioned instead of taken seriously. I told her that if she did not trust what I was telling her, she should listen to the recorded call first and then contact me. Calling a disappointed customer supposedly to apologize while simultaneously questioning his version of events completely defeats the purpose of the call. The original scheduling delay was frustrating, but delays can happen in any service business. What ultimately caused Triton Air & Plumbing to lose my business was how the situation was handled afterward. Customer service is not only about showing up when everything goes according to plan. It is about communication, accountability, professionalism, and how you treat customers when something goes wrong. If you value your time and expect clear communication and professional customer service from the companies you hire, my experience with Triton Air & Plumbing would make me strongly recommend looking elsewhere.

Olson Superior Plumbing - Master Plumber Eric Olson giving some tips to one of our technicians during a training session at Nortiz headquarters in Fountain Valley, CA

Olson Superior Plumbing

(1.9k reviews)

Our water heater broke, so we called Olson Superior Plumbing, and we are so glad we did! Zachariah,…read moreCooper, and Kevin came out and did a thoroughly detailed inspection. When we decided to replace it and also add a new water filtration system, they were incredibly helpful--presenting multiple options and even giving us a discount that made a huge difference. Their installation work was absolutely top-notch. Both Zachariah and Cooper went above and beyond; they are detail-oriented professionals who clearly know exactly what they are doing. We also had to fix a water leak coming from our ceiling, and Simon thoroughly inspected everything and accurately located the source of the leak. The very next day, Simon and Jacob returned to complete the repair. They were professional, efficient, and truly exceeded my expectations. I highly recommend Olson Superior Plumbing!

Jacob, the technician assigned to my case, was great. He was polite, thorough, and did a great job…read moredespite having to come back multiple times for the same clogged drain. Unfortunately, during one of the visits, my wall was damaged. I called multiple times and was repeatedly told the company would take care of it, but nobody ever followed through. Jacob deserves credit for his work, but the company's lack of follow-up and failure to take responsibility for the damage was extremely disappointing. Hopefully this review finally gets someone's attention.

Clear Water Plumbing - plumbing - Updated October 2026

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