I'd give it a 0 star if it was an option. The sales person at best buy was big a liar and very pushy. He told me that we can get a hassle free 15 days trial to test it out. If we didn't like it we can just call the customer service to cancel and get a full refund.
Since it was a Christmas present, I dileberately asked whether the trial starts when I first activated it and he said of course. So I believed him. My hubby didn't really liked lugging around the modem and the speed was not that fast so he decided to return it and call customer service.
Guess what? The 15 days trial starts on the first day you purchase the modem. So we were 3 days over. So we tried to explain it to the customer service that your sales guy told us the trial period will not start until the first day you actually use their service. I mean it only makes sense right? If we haven't even activated it nor opened the box, how is this a trial? So after arguing with and telling her that if we never opened the box until a month later, then we'd be paying $50/month for not using anything? It doesn't make any sense. So finally after arguing with her for over 30 mins, she said she'll give us a full refund.
I had no intentions to write this complaint but because it's been over a month now and I still have not received any refund, this is definitely not a reliable company. Scammers? I don't know. Unethical business practice? Definitely! read more
