On 2/14/25, my mother, arrived at Hilltop Park Rehabilitation from Baylor Scott & White in…read moreGrapevine, TX. She was transported by the Hilltop bus and arrived nauseous, weak, and freezing. Staff admitted they couldn't properly heat the rehab hall and told me to bring a heavy blanket. Despite my efforts, my mom remained miserably cold until she was finally moved to the nursing care hall, which had working thermostats. During my daily visits, I observed dark, urine-smelling rooms, patients slumped over food trays, and others calling out for help with no response. Some were wheeled from showers half-naked, wet, and shivering. I left repeated messages for the doctor and staff requesting updates on my mother's care but never received a single return call. Although Hilltop is supposed to be smoke-free, many staff members reeked of cigarette smoke. My mother, who relies on oxygen, often became ill from the odor and struggled to breathe when around staff. The food was cold, bland, and difficult to chew. She was never seen by a dietitian, despite being diabetic and having neuropathy in her hands. Staff routinely dropped off her tray and left, knowing she couldn't open packets or cut food. I began bringing homemade meals, Ensure, juice, and fruit. Even so, she became visibly thin and weak due to lack of proper nutrition. Her therapy was minimal, and she grew increasingly depressed. Housekeeping was abysmal--sheets unchanged, floors dirty, and overflowing trash cans. I provided towels and cleaned her room myself. One aide entered smelling strongly of feces and contaminated my mom's walker and drinking cup. I had to disinfect everything, and the next day Mom became nauseous--clear evidence of cross-contamination and an OSHA violation. She consented to only one shower because the facility was cold and lacked privacy. To preserve her dignity, I began bathing her at my home, despite recovering from major back surgery myself. On 2/28/25, Mom called me late at night, crying that the smoke smell made her sick and that staff ignored her repeated calls for help. After waiting over an hour for Tylenol, she went to the bathroom alone while struggling to breathe. I called Hilltop, but no one ever answered--their main phone didn't work the entire three weeks of her stay. Staff warned me that removing her would be considered an "AMA" (Against Medical Advice) discharge. I left several messages for Hilltop's doctor, Dr. Wusterhausen, asking him to sign release forms so my mother could transfer to her assisted living facility. Calls went unanswered for nearly a week. When I asked for help in person, a staff member took the form "for Dr. Kris." On 3/3/25, she barged into my mother's room, angrily thrust the paper at me, and accused me of "complaining" about her. She was Ms. Jackson, Hilltop's social worker. Her behavior was loud, hostile, and physically intimidating--I had to step back to protect myself, still wearing a back brace from surgery. I reported her to Administrator Ward, who said he'd "speak to her," but I never heard back. That same day, Dr. Wusterhausen finally signed the proper release--not an AMA--and we moved my mother out. She immediately improved under our care at home and later transferred safely to Clear Fork Assisted Living in Willow Park on 3/10/25. On 3/17/25, a representative from Adult Protective Services (APS), named Lacey, arrived unannounced to investigate an anonymous complaint that my mother was being neglected and that our home lacked electricity or running water. After separate interviews, she determined the report was false and closed the case as invalid. It was obvious the malicious report came from Ms Jackson in retaliation for my complaints. This misuse of APS is an abuse of power, wasting taxpayer resources and further traumatizing patients and families. Such retaliation is unethical and should be investigated; Ms. Jackson should not be allowed to continue in her role. On 3/26/25, I called Hilltop requesting the corporate CEO's contact to file a formal complaint. I was transferred again to Mr. Ward, who questioned my reasons and seemed unaware of APS's involvement. I recounted the facility's poor conditions, the staff neglect, and the retaliation. My mother's three-week stay at Hilltop Park Rehabilitation was a nightmare of cold, filth, neglect, and administrative failure. The staff ignored patient needs, the doctor was inaccessible, and the social worker's vindictive actions crossed professional and ethical boundaries. My mother entered Hilltop weak but hopeful for recovery; she left frail, traumatized, and terrified. If you love your family member -- avoid Hilltop Park Rehabilitation and Care.

What a Joke!!! My…read moremother has been here about six months. My wife and I visit several times per week. I will say that many of the nurses, in-house aids and the therapists are great. But this place overall is not where you want your loved ones to be. Management is the problem https://prioritymgt.com The food they are given is a disgrace. I wouldn't feed this food to a dog (see photos). The amount of money paid for full time care is outrageous and these residents deserve better. They should be embarrassed to serve this food to our elders day in and day out. Complaints fall on deaf ears. They have many staffing issues using help from "agency" to fill in. Much of the "agency" help has a bad habit of not really caring about their job because they will be off to some other facility tomorrow. I could go on. I think you get the point. Don't wast your time. DO BETTER !!! Corporate office Priority Management Group's https://prioritymgt.com Update.... Just found out today (9/16/24) no bath for 16 days!!! Are you kidding me

My mother lived at this facility for about two years, and during that time, there was a change in…read moreownership. There were definitely some growing pains throughout the transition, but one thing that never changed was the care and compassion shown by the regular staff. As my mother's health declined, she spent time at a local hospital. While there, I was told that patients coming from Willow Park were typically in better condition and better cared for than patients from other neighboring facilities. That comment stayed with me. I won't say this facility is perfect. Honestly, the thought of needing to live in any type of care facility someday terrifies me. But unfortunately, there came a point when my mother needed a level of care that I simply could not provide on my own. My mother ultimately passed away, but the care and compassion I witnessed from the staff during her time there is something I will never forget. They knew her. They cared about her. They helped her through an incredibly difficult phase of her life and they helped me through one of the most difficult phases of mine. While I was not always impressed with the agency staff who occasionally worked at the facility, I am incredibly grateful for the management, nurses, aides, laundry staff, kitchen staff, and the many regular employees who cared for my mother. In her final days, I witnessed firsthand just how deeply some of them cared for her. Their compassion was genuine, and it meant more to me than I can adequately put into words. My mother was able to receive care that I was not able to provide myself, and I will always be grateful to the people who cared for her, comforted her, and treated her as someone they truly knew--not simply as a resident.

Zero stars! Total lack of care. Not enough help. Cold food. Mary the nurse not caring at all…read more Hours go by and no one comes in the room. Ring bell for help no one comes. 0 star rating. Place looks nice but staff is not good. What could improve would be to shut it down!

Stonegate saved my daughter's life. The counselors are…read moreamazing. All of them. Rebecca, Sidney, Bettina and the spiritual advisor (Carlina?) was such a real person and such a joy. I could not hug her enough as we were leaving. This is the only program that my daughter has completed. This is the first time we've had real hope in many years. The program is tough and asks a lot of the participants, as it should. My daughter left the program twice, but finally went back and muscled through the hard work. I thought I would never see my beautiful daughter healthy, and sober again. I know that she did the work, but thank you to everyone at Stonegate. Prayers answered.

My experience here at Stonegate was mentally, physically socially and spiritually reconstructing…read more.. deeply grateful to have serious people who know how to and who are willing to get in the trenches with complicated addicts seeking recovery from the deadly grips of their DOC. God meets you at Stonegate.

Don't let your loved one go here. My mother in law was sent here after she fell and fractured her…read morehip, and had to have surgery. The staff doesn't care, call buttons going off at the nurses station, and staff is just hanging out chit chatting & laughing. The nurses are annoyed when you ask for help, or when you ask questions about the care. We were lied to, blatantly. My husband works for a hospital corporation, and he is spreading the word to the directors of Inpatient Rehab, and Orthopedists to NOT send your patients there!!

The first person you'll be greeted by when you enter is Elizabeth. Her smile and kindness will let…read moreyou know you've found the right place for your loved one to rehab and recover. We were quickly introduced to Diane who helped us through the process of having mom transferred from another facility that was not a desirable place to be. When we arrived day of transfer we were greeted by Tess, assistant business manager, who graciously assisted with all intake paperwork. She explained everything well and asked questions to our mom in a gentle and compassionate manner. All the staff has been kind and friendly and placed a priority on generous care and recovery for mom. What more could we ask for? Additionally the facilities are modern and clean, and it is one patient to a room also for privacy. After extremely poor experiences in two other facilities the last two years, we would wholeheartedly recommend Advanced. Who you trust with the care and recovery of those you love is an important decision. With Advanced we have felt the right decision was finally made.

A HUGE shout out to icare Rehabilitation Hospital in Parker Square. The folks here are A+ and have…read moregiven my mother in law wings. If you or a loved one has suffered a neurological trauma that has impacted your ability to complete tasks - occupational, physical and speech therapy are offered at the same location! I have been in and out of therapy facilities since I was 16 and my mother was diagnosed with Multiple Sclerosis and the team and facility here blows me away. Feel free to reach out with any questions. https://m.facebook.com/icarerehabilitation/

As I get older little things start to creep up on me like little injuries. Well I hurt myself going…read moredown a kid slide, cracked my leg bone. After getting out of the boot, Gina and her staff figured out I also had some tendon issue and helped be rehab the entire problem. They really know how to look beyond what is evident.

I've worked in ER for 10 years and I've encountered all types of nurses of all styles and…read moreexperience. This nursing staff is one of the happiest, most helpful staff I've seen in a long time.. The care they give is phenomenal. The building is always clean with no bad odors, which is sometimes hard to find in a nursing facility. I would absolutely recommend this facility.

Husband (60s) was here for rehab. Care here is hit or miss. Jake and Justin were amazing. The girl…read moreMA, (withholding her name), was not. My husband needed help getting to commode. She was busy and said that he could soil himself and she would change him. Every time he needed assistance when she was on duty, she never answered the call light. Sent employees looking for her and they could not locate her. I had to assist him myself. My husband has always handled business himself, but after 3 days here, they put him in diapers. Nursing is so-so. My husband had a bandage put on his arm so tight that when I came in the next day, it swollen to twice it's normal size. Speaking with administration over any issues, they gaslight you and make it sound as if it is you, not them. The business admin acts like he has a medical degree and doesn't even have all of his facts straight. He gets about 10 minutes of rehab a few times a week and only once a day. The food sucks (I tasted it). Even a lady down the hall was yelling for help. She called me into her room when I walked by and asked me to help get her out of that place.

By far an amazing rehab experience!!!! Matt has transformed…read moremy ankle. His techniques and skill set are amazing. His practices and strengthening goals are obtainable by anyone. You will not need to go out and buy devices and equipment, and you can do everything at home with stretches and exercises. Matt's knowledge of injury recovery is impressive and I am thrilled at my progression of movement and mobility.

From the owner: The McKenzie Method MDT...Mechanical Diagnosis and Therapyread more

Great exercise place running tracks basketball hoops kids soccer field tennis court etcread more