Edit in regard to their response: They did not explain that their services covered the condition…read moreof the pipe on the day of inspection (that was never a conversation). You know why? They didn't need to! That was never under question! I never stated conditions worsened, only that they failed to note any water intrusion from a joint ON THE DAY OF INSPECTION because it was CLEARLY IN THE VIDEO that Superior Sewer and Pillar to Post provided. All they needed was a note in their inspection report stating: water intrusion from joint at x ft from the cleanout... I don't care if they recommend a fix or not, their inspection didn't note it. Now onto the regular report: They really don't think they missed anything, I'm impressed! A non-operational grill (due to a bad igniter) is not the same thing as leaking natural gas! Now that they are disputing that part of my review, let's list some of the other things that they missed: a leaking shower valve (separate from a leak they noted in their report), a non-functional AC unit (wall unit), two saddle valves in use that are not up to code, a foundation crack and some drywall cracks (foundation crack was behind a flower plant, so I don't entirely blame that on the inspector, and I'm not mentioning other cracks because they were behind items they aren't supposed to move). Additionally, I paid extra for use of the IR/thermal camera and they were supposed to use that in a very specific way in accordance with their own Standards of Practice (SoP). Specifically, to check for loose connections in the breaker panel the process is: take the front panel off, turn on a high load appliance such as an AC unit, and take a reading with the IR camera. They took a reading with the front panel on (so no useful thermal measurement was taken) and no high load appliance was running. There is no way now to know if there was a loose connection or bad breaker during the time of inspection. Any inspector worth your money would use a temperature sensor to measure the temperature of air coming from air registers to ensure an appropriate temperature drop when the AC is running. They did not do that, hence the broken AC unit that was missed. A lot of the things they missed on the regular inspection report I didn't blame them for missing. I've had way more time than them to find problems, but their response to some criticism is what really makes this company the worst. Original: I hired them (and they hired sister company, Superior Sewer) to perform a sewer lateral inspection. They missed a break in the lateral that cost thousands to repair. I got the line rooted and part of the line had so much water intrusion that the rest of the line couldn't be rooted (water was saturating the 6 inch line). This was clearly visible during their video inspection and they didn't even note it in the report (not quite as much water, but still a waterfall in the lateral line). They refuse to acknowledge they missed anything stating water intrusion in clay joints is "normal". I agree that ground water seeping in is no big deal, water POURING into the lateral, which was happening during inspection, is NOT normal. They refuse to acknowledge any fault or even refund the cost of the inspection despite the fact their miss cost THOUSANDS of dollars. Don't use them. They also missed a number of things during their standard inspection and, during their Gas/mechanical inspection, they missed a natural GAS LEAK in the grill.

Amazingly thorough inspection. Kyle was great, so informative and hugely reassuring for us as first…read moretime buyers of an old home. Would recommend them to anyone who wants to know the full scoop on any property and it's really nice to be able to choose from a menu of options. Thanks Pillar to Post!

Highly recommend. Very thorough and attentive. Took the time to explain the details of the…read moreinspection.

He missed many items (outlets not working etc) and some of the things he pointed out as problems…read moreturned out not to be when pro's were called in to address.

I never normally take the time to write a review but this time it deserves the effort. I had St…read more Louis Radon out to install a mitigation system because of high levels of the deadly gas in my house. Thinking about that deadly gas in MY HOUSE is crazy! So I want to share some things about this company. They did a great job first testing my home and then really explaining to me what radon gas was and what they could do to fix it. My strong advise is for everyone to get your home tested now! Anyway, we all believe our home is safe for us and our family but it may not be, so figure it out. On install day, these two guys show up, on time (actually a few minutes early) and they are uber professional. They take the time to walk through the entire house with me and explain why the system needs to be in a certain spot. They then ask, after I pepper them with multiple questions, do I have any more questions for them. I just really appreciated that level of professionalism. So over a few hours they install this system and are as polite as anyone you're hiring could be, they clean up after themselves and when they are finished, they explain my new system to me. Just really a great all around job from this company! Make sure you go with St. Louis Radon because many other installers/companies do not put the venting system above the roof line (something I learned in my research) and it is that extra effort that prevents mold and mildew on your house a year down the road. Just look around your area and you will see a difference in radon companies' work product. Thanks again St. Louis Radon!

The work itself was adequate, but there are several things prospective customers should know before…read morebooking. Most importantly: be very specific about where you want the system installed and do not defer to their suggestions. These systems are large and not particularly attractive, so if concealment matters to you, be firm upfront. A few specific issues I encountered: Pricing: STL Radon is booking several months out. When the tech arrived on installation day, my quote increased by $200. I was told I could cancel, but rebooking with another company would mean waiting several more months -- not much of a choice. Installation day: I gave permission to use my garage but asked twice that the door be kept closed when not in use (I live in the city and prefer not to advertise an open garage). The request was flatly refused. Placement: I specified where I wanted the system installed. It was placed next to my breaker box and sump pump instead, with the exhaust pipe now exiting directly by my deck. When I asked why, the tech said they assumed my basement was finished -- it is not; it's a rubble foundation with no finished space whatsoever. Resolution attempt: When I contacted the company, they offered to relocate the system only if I paid the outstanding balance in full plus an additional $1,000+. I wasn't asking for a discount -- just for what I originally requested. To make matters worse, they attempted to add late fees before the installation was even complete (it had been paused due to wind). When they returned to finish, they gave a window of 11:30-1:30 and only showed up after I texted to ask if they were still coming after 4:45pm. I'm not saying avoid them entirely, but go in with your eyes open and get everything in writing.

Thank you for you timely and thorough inspection with professional feedback including pictures…read more Encompass is a 5 star customer service company!

From the owner: Without a detailed and thorough home inspection, there's no way to know what underlying issues may…read morebe hidden in your home. At Encompass Home Inspections, we're passionate about guiding you to a deeper understanding of your home. Lead inspector and founder Lael uses his extensive experience as a union carpenter and general contractor to give the folks in his community the foresight they need to make smart decisions about their homes. From pre-listing and sewer scope inspections to radon and termite testing, there's nothing our team won't uncover. Whether you're buying, selling, or maintaining your home, we'll provide professional, quality service from the moment you call us.