Buyers and Realtors beware! BPG is completely unresponsive when things go wrong! I recently sold my home and the buyer hired BPG for the inspection. It ended up that hiring BPG was a costly mistake for both her and her Realtor. BPG did the inspection, and somehow in the process, flooded my floors. The home was vacant and dry prior to BPG being there, so we know this damage was caused by the only people who had access to the home, you guessed it...BPG. 24 hours after the BPG inspection, the appraiser went to the house and found the flooded kitchen floor. He immediately called my Realtor to inform her of the damage. Upon her arrival, she found the water source was the dishwasher. She also noticed the door was slightly ajar. She opened it up and noticed water in it, so she shut the door and it completed its cycle. She immediately contacted me to inform me of this damage, but it was after hours, so BPG wasn't available. Having a flooded house, I couldn't wait until the next day to handle, so I had a water mitigation company come to the house that night and begin the drying process. Never did I once think BPG wouldn't stand behind their work, but I was wrong.
The next day I received a call from BPG, and it wasn't at all what I expected. Not only did they deny the insurance claim, they didn't even inspect the property or review anything. Being in the insurance industry for 15 plus years, I know this isn't the way a claim of this nature should have been handled. The only investigation BPG did was call their inspector and ask him if he shut the door completely. He said yes, and they closed the claim. Imagine if all the people you did business with acted this way! Of course their inspector is going to deny any wrong doing! BPG explained to me that it isn't their responsibility if my dishwasher leaks, and I agreed. So I had a certified Kenmore rep come over after this happened and he certified that the dishwasher is in good working order, all seals are good and it has no leaks.
So now I can prove that my house was dry and fine prior to BPG doing their inspection. I can prove my dishwasher is in good working order with no leaks, and I can prove that BPG was the only company in the house in that 24 hour period. Seems like any ethical company at this point would stand up and accept responsibility for their damage, but not BPG.
But it gets better! I understand BPG not caring about me, as I'm not the one who hired them to do a job. However, I would have expected when the buyer and buyer's Realtor, who hired them, went back to them asking them to reconsider their position that they would have taken another look. Once again, I was wrong. Feeling horrible about the situation, and being amazed at BPG's response, both the buyer's Realtor and my Realtor kicked in $500/each at closing to help with covering the cost of the damage caused by BPG. In addition to this, any money I had allocated to fixing items the buyer had concerns about was now being spent on fixing water damage caused by BPG. So the buyer also lost money by choosing BPG as her inspection company. BPG is aware of all of this, yet still left their clients hang out to dry...impressive on their part to say the least!
I hope whoever reads this understands ethics plays a big role in companies we all choose to work with. I think everyone can agree that after this happened, BPG had an obligation to inspect this claim. Making one phone call to the inspector and asking him if he shut the door completely and ran the dishwasher through cycle is hardly investigating the claim. Furthermore, it shows BPG's only goal was deny any wrong doing and get out of the situation without paying a dime...even if it meant leaving the people who hired them financially on the hook for their damage. This speaks volumes about their company, and their ethics.
I am taking them to small claims court for the remaining out of pocket expenses I've incurred due to their water damage. Both Realtors, mine and buyers, are repeating this story to anyone who will listen. I will do the same. Good luck staying in business when you treat your clients like this! By the way, look at all the 1 star reviews here people. It isn't this way by accident! read more