Good gym but non welcoming employees…read more
It's a decent gym, the hours kind of suck but I don't think that's something that can be changed. The gym is clean, offers a ton of classes, has every type of equipment you'd need but the equipment is super outdated, would be amazing to get an upgrade! Really good suana! The best of any gym in the area.
Powerhouse San Jacinto is better in all aspects, the equipment was recently upgraded to top of the line machines, always clean, 24 hours, awesome employees, and amazing atmosphere that creates attachment. Personally I'm a busy person and LA fitness is close, convenient, and has everything I need out of a gym but has zero atmosphere.
My one gripe about this gym is most of the staff doesn't greet, at all, blank stares. I know I like most people hate to feel dumb when you're just being polite. Especially the younger employees.
I've walked in countless times while staff wasn't on the phone or occupied at all and said good morning just to be ignored. It's not a personal thing, I've seen this happen to almost everyone that walks in and greets. I personally just stopped greeting but I mean cmon it's a gym there's no reason the front desk workers should be acting like stuck up middle school kids lol. Common sense tells you It should be common practice to greet gym goers, yet it's not here? From the perspective of an employee I get it, there's rude customers but as an employee you keep it pushing and provide good customer cares. This really negatively affects the experience for gym goer. you don't build any attachment to the gym like you would at almost any other gym.
Just something I wanted to share for others to know if they're looking to join a gym. Powerhouse (my previous gym) is a much more welcoming environment, the employees are personable and make the gym feel like a club your apart of. Even if you had a gym that was closer with better equipment and amenities, you'd have a personal connection to the gym because of the atmosphere they created. I didn't really appreciate that at the time but it's something that makes a gym outstanding.
Now to be fair, I'm pretty young myself but I've noticed the generation of current young adults (18-22) lack basic people skills hard, so I can't fully just blame the gym, this seems to be very common amongst the generation. Still it's an easy thing to improve that cost nothing and has a great return. Greeting / being polite to gym goers would significantly improve the experience of LA fitness Hemet. It can absolutely be done too, the dudes that work at the protein shake bar are super cool people, always a good interaction!
I wrote this because it's something I wish I knew beforehand, but primarily as constructive criticism for management and staff. My intent isn't to bash the gym entirely or any individual. The gym overall is good and has everything you'd need out of gym but it's soulless and doesn't have a good atmosphere to it.
