Everyone was very patient & helpful, even saved me about $70 by finding that my headlights were on…read morewarranty (I was just going to buy them again).

Sign indicated that the store was open (see attached pictures). When I asked to use the restroom to…read morewash my hands after recycling oil, this store associate (in attached pictures) said that the store was closed. The associate then asked if I "needed to take a sh*t or something?" to which I answered "no," and the associate proceeded to say, "Just go around the back" to which I thought, " ok, he's letting me in?" And then the associate rudely said, "No, I meant go around the back of the store behind the trash can, nobody's gonna see you." And then I turned around to open the door to leave as I understood what the associate's rude intention was. I heard loud laughing as the door closed behind me. What a way to treat people, huh?

I went in for a car battery. They immediately tested it... I went back a couple of hours later, &…read morewas helped by Maceo. He recommended a durable battery that wasn't too expensive & it came with a warranty. Maceo completed the purchasing process, then installed it on the spot, all while providing great customer service with a smile!

Great service & timely!…read more Customer service: We were helped by Roger G & William. My bf specifically took me to this location, and now I see why. They are sooooo helpful and knowledgable. I needed to get a new battery, and they got it done in a spiffy. Even when William ran into a snag with tools, he was still in a great mood and got the job done. Not sure if he is a manager, but he definitely has a manager type of vibe about him. Very professional!! Location: This is on Buford Highway, which apparently has everything! I saw lots of restaurants, some clothing stores, and other service-type establishments. Would I recommend? Absolutely! Will I be back? If I need something, yes. They were more than helpful.

Even though they didn't have the part u was looking for they got right back with me and offered…read morealternative sights.

Whatch out for them send wrong part and won't give money back then talk to you like your garbageread more

I can always get hard to find BMW parts here at great prices. The owner has been in the business a…read morelong time! I've been relying on this team even when they were at the old.location on Piedmont Road.

James and Gary are incredible. I am always greeted , These two guys are my go to for anything, I…read moreneed for my European range rover vehicles.

I stopped here after being turned down by 3 other auto shops, and Francis & Dylan helped me so…read moreeasily, quickly & efficiently! Thank you to them for saving my life. They made my experience so easy and stress free. I'll def be back and recommend them to everyone I know.

Woke up for work and my car wouldn't start, jumped started it and got to work, turned it off and…read moretried starting it again with no luck. On my lunch break I jumped it again and drove straight to Advance Auto in Chamblee. Dylan helped me immediately by testing my battery and advising it needed replaced, showed me the recommended battery and installed it right away. I was back on the road within 10 minutes!! Highly recommend this store!! Dylan was a total lifesaver!

Wife and myself were out of town when check engine light appears unexpectedly…read more Stopped in the get a diagnostic check on a Sunday morning. Amazing experience. Greeted in very friendly manner! Phillip just was amazing, running the diagnostic, explaining the meaning of the code, and assuring us we were good to drive back home. A potential stressful issue turned into a very manageable event. Highly recommend trying this store.

I went in late to pick up oil and a few other items for my car. There were about 30 minutes before…read morethe store closed. The guy behind the counter was incredibly rude and pushy. He acted as if I was bothering him him and kept rushing me to make my purchase and leave. Another customer came injust before I left and he was downright rude to her and spoke so disrespectfully that he left both of us speechless. Advance Auto Parts needs to do a better job of training it's employees - especially on common courtesy and the basics of customer service.

I bought windshield wipers and the cashier confirmed they were correct for my vehicle. Then I asked…read morethe cashier guy to install it Then I changed it to teach me how Then I changed it to "make me do it myself so I really learn" And he did I felt pretty cool - and grateful. The guy might have been 1/3 my age, maybe more like 1/2 my age, but he was a respectful and effective teacher.

I been so many auto-zone's but this location they were really nice and respectful and really…read morehelpful . Antonio was really nice helping. I really recommend this location.

Ordered parts from there a week ago. I got a receipt, no tracking, and no communication when I…read moretried to call them. They just don't answer the phones at all. I can understand shipping taking a while, but it's literally 20 miles. I got parts in from out of country faster! Buyer Beware, these guys will steal from you! Use Mazdatrix.com instead, they at least give tracking information, and don't cold-shoulder you!

Ordered a fuel pump assembly. Website said 5 to 10 business days to ship out. I called on the 10th…read morebusiness for a update and Paul was very helpful. He called me to say they received the pump and when they are shipping the item to me also email me the tracking number. Will definitely buy from again.

My Diehard Gold battery has been dysfunctional for a while. If i don't drive the car for a few…read moredays (about 3 or 4) it loses enough charge not to crank. When I arrived at Advance on Cheshire Bridge at around noon, I presented my issue to Tyrus behind the counter. They seemed to be short-staffed, because Tyrus and the commercial manager Sabrina were the only ones there. Tyrus made the statement that a battery will die if the car doesn't get driven. I told him a battery shouldn't die after 3 days, especially the Diehard. he seemed very frustrated with me, and I acknowledge it was already a hot day and they were short staffed. He conceded that it might be a bad battery, so he looked up my make and model car- 1999 Saturn Sl-1. There's a footnote for my car that says the replacement cannot be done by store personnel because it might take over 30 minutes to do. Tyrus was quick to shut me down. He did offer to go test the battery so we went to the car. After a quick test, he said the battery needed charging, but they would agree to a replacement if i wanted to. I showed him the bracket with three bolts holding the battery in place. he still held his ground and stated he couldn't do the work. He suggested I go to a neighboring mechanic to have the battery removed (for a fee). I asked him how I'd get the car back to advanced for a replacement. --no answer. "well they can charge this battery for you" that's not the issue. the car alternator charges the battery when it's running. We went back inside and I spoke to Sabrina. She was very cheerful, but held the line. They would not do the work themselves. I asked if they could print my receipts. I was searching my folders and didn't see them. No to that request as well. "take a picture of our screen" When David, the new manager of 2 months arrived to help out, he gave me the same story. When I told all of these people that this store replaced the battery last time, they all told me it didn't matter. when I showed Sabrina and David THEIR APP regarding Diehard batteries that it says plainly "Free installation on all diehard batteries" (no exceptions or asterisks) , David said that it wasn't in their private system that way. He says if they try to install my battery and they damage something, they would be liable to repair it. Surely there's something i can sign that waives that liability? guess not. So when I told David that I would somehow replace this battery and then let the warranty run out, and never buy a battery from advanced again, he was unfazed and didn't seem to care. Other than Tyrus seeming frustrated, the other two were pleasant and not rude. They just would not replace my battery. I'm not a mechanic, and am not good with tools. They have a battery changing cart/kit with all the necessary tools to do the job. The complication is there's a retaining bracket with three nuts--two are easily reachable on top and side near the top. the third is near the bottom on the side. In the past, they were able to have the new battery into the car in about 20 minutes. Sad that I need to find another auto parts store for my business.

I'm disappointed with how Advance Auto Parts handled my warranty issue. I purchased a Platinum…read moreDieHard battery from them four months ago, and last week my car wouldn't start. After getting a jump, I drove to a trusted mechanic who ran a quick check and suspected the battery was the problem--without charging me. I returned to Advance Auto Parts expecting a straightforward swap. Instead, they asked me to keep the car running for 30 minutes before testing the battery. I explained that testing a freshly charged battery doesn't reveal whether it can hold a charge, but they insisted it was store policy and refused to do more. I went back to the mechanic, who kept the car overnight and confirmed the battery was indeed defective. Only after I contacted Advance Auto Parts corporate and shared the diagnostic results did they agree to replace the battery. Since the swap, I've had no issues--but they still refused to reimburse the diagnostic fee. To be clear, the store staff weren't the problem. The real issue is the flawed policy that prevents proper testing and delays warranty fulfillment. Advance Auto Parts needs to update its procedures to better support customers and honor its product guarantees.

I was mowing my front lawn this afternoon when my mower simply stopped. I saw a whisper of smoke…read morecoming from the engine. I checked the gas (full), but when I checked the oil, it was empty! I didn't know what to do, so as a loyal customer of O'Reilly Auto Parts, I called and spoke with Richard. Richard was able to guide me in choosing which oil to use (oil that I already had in my garage) that would work for me and he instructed me in how to put the oil in and what to look for. Richard let me know that, should I have any later questions or if I needed any additional information and/or help at all, to please call and he said he would be happy to help! As always, terrific service and, this time, without even making a sale!

I want to give a huge shout out to Tim, Denise, and Richard. I had a problem with my car key fob…read moreand they ordered it and repaired it all in one day. Thanks again for your expertise and courtesy. Gail Greene.