I started using Universal a few years ago, But luckily…read morehaven't needed them in awhile! The staff comes out quickly and will warn you about emergency charges vs regular. I appreciate the knowledge the workers bring, they usually understand some of the older setups I have in my house and what they are the way they are. The staff is respectful, always covering shoes and explaining everything really well. Prices may be slightly higher than other places but having an expert install things correctly the first time is worth it. This round I had them replace a basement toilet, fix a not working faucet and diagnose water pressure issues.

Oh man, thank God for these guys. My friend's sewer was backing up in her basement, and she thought…read moreit was because her youngest had flushed butt wipes. Chris came out next day and snaked the drain all the way out to the road, and it ran clear. The cost for the Visit and the clean out was very reasonable! Chris suggested that if it happened again, she should have them come out and look with the camera. He thought maybe it was an old sewer cap that had fallen down there and was blocking the line. Sure enough, a couple weeks later, the sewer backed up again. So today (next day service), Arthur came out and sent a camera down.... they were right! it was an old sewer cap blocking the line! There's no real way to get it out easily, But Arthur managed, using a magnet. Immediately the sewer drained! so hopefully that is the end of that problem. the cost for today's visit was again incredibly reasonable. Good guys. Fast work. Well trained and knowledgeable! Very fair price! Highly recommend!

Called for drain cleaning. Professional, knowledgeable, and fair pricing. I would hire them again.read more

Work was good but they scammed me on parts. They charged me $185 for a $30-55 delta shower…read morecartridge. Paid $400 for a job that took 15 minutes. Called them and she said that's how much the part cost. So apparently Home Depot charges waterworks plumbing 6x the normal cost.

Great service, great price. Job very well done, quick and efficient. Used them for my last two…read morejobs and have no complaints.

Great service, reasonable prices and did a thorough job. Cleared several slow drains and replaced…read moreshower head.

Patrick did a great job repairing my toilets and replacing my sinks in two bathrooms…read more While he was there he noticed my sump pump kept running. He took the time to go out and get a new pump and installed it. He is the man.

Called and scheduled a day to come help. Ended up calling 2 days early and solved the issues, same…read moreday. Very friendly and knowledgeable. Doesn't do much work with appliances but was able to help me learn more about them. Im not one to write reviews but i had to make an exception this time. Best money ive spent for a help. Ill be reccomending him to anyone else in the area

We recently had Empire do several plumbing repairs for us & we were very pleased with their…read moreperformance & the results. They also cleaned up nicely after they finished. There were three of them & they were courteous & made a great team. Would recommend them & hire them again.

Empire Plumbing was called to repair a leaking shower valve. Joe accessed our situation, explained…read morethe repairs and provided a quote. The job was completed and all updates were explained and job site was cleaned up and returned to normal. Joe and Nick impressed us with their professional work ethic. We are very happy with this company and service provided.

Bison did a great job. They had to come back because the issue was severe but they were very…read moreupfront, explained everything and were very easy to schedule with. On top of that they were friendly. I recommend them.

Came out the same day, we had roots in our drain, they snaked it for us for a very reasonable…read moreprice. Free sewer scope, which showed us the where the problem was. Laura in the office was also very helpful. 5 stars.

Our shower was leaking, so we called Kauer & Son. Robert came out and was extremely knowledgeable…read moreand polite. He took the time to make sure we understood the repair process before he left. Plumbing work can be costly, but I highly recommend this company. I will absolutely use them for all future plumbing needs!

Bought an 8 year old house that needed a bit of work. Replaced a sump pump and put in a back up…read moresump pump. Also did a host of other projects - updated hoses to appliances that were old and should have been replaced, put a drain pan under hot water heater and took care of various bathroom issues - seals and drains that were not in good working order and needed to be replaced. I particularly appreciated the detailed estimates that were provided. Was responsive and cleaned up everything. Would recommend.

Mike answered after hours which I thought was cool, he was really nice however his workmanship is…read morenot worth what I paid, $209 for an hour of his time. My complaints include ; 1. Instead of using elbows like the previous set up he just used straight copper so the pipes don't sit up against the wall and they are sticking out on an angle (I hope that's no issue in the future ) 2. he did not clean up after himself- he left the soldered silver pieces all over the sink. 3. He did not secure the faucet to the utility sink underneath with the screws so it was moving back and forth, 4. He unscrewed my fire alarm because the heat from soldering made it go off and he never put it back on!! 5. The left side is leaking where the faucet screws into the copper pipe. 6. He asked a "favor" that I give him 5 stars to get business with a story of how Google took down 150 reviews and he was sick last year. Now, the reason I chose him over other people is because of his reviews of " doing quality work, picking up after himself, competitive pricing " and now I feel like I got duped because I did not experience any of that , I feel like he may be a phony. Mike was nice but when I'm paying for a service I shouldn't have to pick up after you. Granted I understand maybe he wasn't small enough/ older to get under the utility sink and screw the faucet in place but he could have told me. There is no excuse for not screwing the fire alarm back in! What if I were elderly and was unable to clean up the metal pieces everywhere, screw in my faucet or screw my fire alarm back in. Of course I did not know any of this was an issue until I went to actually use the faucet - it moved forward and backward, the metal was all over and I look up and the fire alarm unplugged. This was not worth calling him back for as I could fix it and I'm not going to have him fix the leaking pipe either as I do not trust any longer.

I had Mike come out because we had a toilet leak on the second floor. Ceiling was a mess from the…read moreleak. Mike replaced the toilet seal and problem fixed. I have had Mike out on a number of issues and always a 100% great job. By the way he is a Super nice guy and will always show up for your issue. His rates are very reasonable and with no up charges...Thanks Mike. Len L