Dec 2021, Clear Choice Bath (CCB) remodeled a bathroom that involved installing a new shower and vinyl tile flooring, replacing the subfloor around the toilet, totalling $14,788 with a 2-year warranty.
5/12/23, We noticed a leak under the toilet coming through the basement ceiling. The toilet also appeared sunken.
5/19/23, CCB supervisor inspected and confirmed that the subfloor had not been properly supported as part of the remodeling and therefore, a warranty issue. CCB did not report any standing water on the bathroom floor.
5/26/23, CCB supervisor texted to explain his discovery that "the joint down below was not properly supported under the toilet" from inspecting the subfloor through the basement's open ceiling. His plan was to "repair it accordingly... take the toilet up. Put a new piece of subfloor underneath to support across the entire area and then reset the toilet," indicating that CCB had already authorized the warranty repair. Homeowners confirmed that there was NO standing water before the rep arrived that day. CCB began the repair by removing the vinyl tiles a foot away from the toilet and replacing the toilet wax ring. However CCB refused to finish the repair as planned, claiming that there was water(all of a sudden) on the floor at the time of repair therefore voiding the warranty. Perhaps the CCB rep caused a leak to start during the repair?
CCB completely ignores the fundamental problem: the incorrect installation of the sub-floor as admitted by CCB's very own supervisor. CCB even goes against their own supervisor's expert assessment and resolution to fix the subfloor to meet building requirements. Therefore, CCB is solely responsible for the improperly repaired subfloor. This is a valid, legitimate warranty issue because the leak did NOT cause the subfloor to be improperly installed. CCB left the floor torn up leaving the subfloor unsightly and exposed. read more