I used their services twice. I should have been clued in to problems when they said they require payment up front. The first time, the clothing was returned to me in mediocre but acceptable condition, so I went back. Worst mistake I have ever made. I picked up my "pressed" items (10 in all) and they were pressed alright. With crooked collars, sleeves left wrinkled, wrinkles pressed into the garments and accordion folds in the front of the garments. I took them back to ask them what we could do to rectify the situation and was told by the counter help, Allie, that they do not give cash refunds but would redo them "at no charge." I relented as that was the only option given to me but did express my discontent that there are NO signs anywhere that say they do not do cash refunds. Went back almost a week later to the SAME wrinkled mess I was expected to pick up the first time! After expressing further discontent at the shape of the clothing, I was told to leave the clothing there again and they would be sent to "corporate" to be reviewed. I was contacted by Tom who told me that I could pick up the clothing and a full refund the following Friday, this after they have had my clothing for over 2 weeks. I did pick up my clothing, expecting a refund of $50.72 and low and behold, the clothing are in even WORSE shape AND my refund was all of $22. I called corporate from the Lakeville store and spoke to Tom again who told me I was not getting a full refund as they had redone the clothing and then proceeded to hang up on me mid sentence. I called back and spoke to the owner, Keith, who has some of the worst customer service skills I have ever dealt with in my life. I was accused of yelling at staff (the entire time he was yelling at me on speaker phone) while his office manager Katie stood there apologizing to me and looked utterly shocked at his behavior and Keith told me that I was lucky he wasn't sending me a bill and that the job they did on my clothing was "industry standard." HORRIBLE customer service. I have no intentions of ever using any Clean n Press store again, nor will I refer anyone there. Their main point of contact is East Metro Clean n Press in West St. Paul. RUN as fast as you can from this place. Shoddy work and absolutely terrible owner. read more