Sadly, I have to downgrade my review after my last experience…read more After the first time, in which I had a deep cleaning of almost my whole condo (minus the basement & 2 bedrooms), I only wanted the den, kitchen, half bath and master bedroom cleaned. This was about half of what I had done previously. I wrote to Smiles Are Maid several times and asked for an estimate, but I didn't get a response. Finally, I just downgraded the size of my home, and when the appointment reminder came, it showed a reasonable price. Amber came on time, and she said there was a change in the work order, which I confirmed with her -- and explained again which areas I wanted cleaned. She started upstairs, and when she was ready to clean the downstairs, I went upstairs. After a while, I realized that I hadn't heard any noise, and I went downstairs to see she'd left, without saying anything. She still did a good job, so I don't have any complaints with her work. However, I was then charged another $84.00 after the cleaning. (They'd charged me more after the first time as well, but I didn't mind that as much, as Amber was there for 10 hours.) I wrote to them several times to ask why I was charged more. When I didn't get a response, I told them that if I didn't hear from them within 48 hours, I was going to take it up with my credit card company. I then heard back immediately. They said that the estimate was based on a one bedroom unit, and that my house was bigger than that. I said yes, it is, but I only asked for cleaning of the areas mentioned, that I'd asked in advance for a quote AND that I'd discussed it with Amber before she started. They did credit my card for the extra charge -- and they cancelled my upcoming service. Again, I asked why they cancelled, told them that wasn't my intention and that I just wanted to be charged fairly for the work that was done. I never heard back from them. So, my final rating: 5 stars for cleaning, 0 stars for communication and trying to keep the customer satisfied.

Switched maid services after 3 years. We had Smiles are Maid come out once and they did a great…read morejob. Problem is they can't get here on time. Second visit again wasn't on time. Apparently my time isn't worth anything as I sit and wait for their arrival. Never made fun of the cleaners cars. Geez what is wrong with you. Only stated that when a car leaks oil and gas they should park in the street. Your 2nd cleaner wanted me to handle her road service. I asked her if she had AAA. I shouldn't have to use my AAA for your employees. As for pictures of me laughing at your employee. Please post them. Quite honestly I didn't even know where her car broke down. So I would love to see the proof. Be very careful Tabatha you're close to slander. Any further posts of incorrect information will be dealt with accordingly. Can't recommend this business. RE: When you have a window of 9-11 you don't show up at 11, when you have a window of 8-9, you don't show up at 9:20. First visit of the day should be an easy appt to keep. Roads have been dry for 7 months now. No weather delays, I would suggest you tell your maids that when their appt is between 8-9 don't leave the house at 8:45. Your 2 hour comment is out of line when I have proof of email and texts that say the 8-9 arrival. Your company is highly unprofessional when it come to customers valuable time.

Brandy is very professional and first came for an estimate and explained how their cleaning…read moreschedule works. We chose the day and time for our cleanings. They've been in time or early for every cleaning and we are very happy with their services. The cleaners are very polite and respectful of our home. We have 2 small dogs that they've made friends with very quickly. ProTouch uses a very easy way to pay them and we have nothing to worry about with this service. We will continue to use them regularly.

Do not hire this company unless you want your stuff stolen, different people in your house every…read moreclean, poor standards and unresponsive management. I had several things stolen and management did absolutely nothing about it. Not to mention I had to contact them several times for rooms that never got cleaned that were paid for. Beware of this company at all costs. Terrible standards. Very disappointing to say the least. If I could give them 0 stars I would!

We hired this company for a once a month cleaning. Every time they sent someone new. The last…read morethree times the back half of the house and both bathrooms were NOT touched (cleaned). Very disappointed!

Too bad, the management is striving to be very proficient, however the cleaner didn't know What to…read moredo, let alone How to. Very disappointed in personnel sent to perform cleaning tasks. Too bad you didn't send the person who first cleaned the house. Almost like a "Bait & Switch ". I'm glad you're willing to "give a person a chance", but not at my expense for her first cleaning episode. Two experience's with her. This is the real world, where every penny must count for GOOD SERVICES. I'm very sorry, you remember she attempted to clean my home two times. When I told you I wasn't happy with her the first time, but I too was giving her a second chance, you made no offer to forgive that experience at all. I attempted to pay you, but answered while out of town. I returned your two calls shortly and payed for her first experience at my home . Please consider the CUSTOMER. You were pleasant to talk to, but that kind of service just doesn't hack it, especially with SENIORS. I

I have used this company in the past, for both Housekeeping and window washing. They have always…read morehad wonderful communication, the staff was professional and punctual. I will definitely use this company again.

I cannot recommend this business at all. What they want is…read morefor you to not be home when they clean. Attention working families! They will zip right through and do a very light cleaning. They like it best when you don't know how long they have been at your home. High pricing for a minimal job. Young women, smell like cigarette smoke, answering their cell phones, chit chatting on your dime. They do show up So if you want to pay sky high prices for light cleaning just because they show up, this is the cleaning service for you. Oh and they will raise your fees often with excuses of paying minimum wage etc. The workers do not benefit, I asked. This company likes to look like they are very professional but really......they aren't!

Lindsay is hardworking and a very diligent business owner. My experience with Arbor Maid was…read moreprofessional and pleasant . From scheduling to the service , the whole process was very streamlined . Nijah did a great job with getting our home clean in an efficient and organized manner . Will definitely use them again .

I never before hired anyone for housecleaning. I thought that no one could do it as well as I…read morecould. My life got busier, and I was having a hard time keeping up with everything. A friend told me how much she loved Arbor Maid service, and after meeting Lindsay, I felt very comfortable setting up biweekly cleaning. The cleaning has been as thorough and detailed as I would do it, and sometimes better than I would do it! Even our freezer has been defrosted and cleaned. Jessica and Olivia are amazing! They are friendly, professional, and take pride in doing excellent work. By employing Arbor Maid, I buy myself time to do other things that only I can do. I am completely satisfied with their cleaning services and with how streamlined and easy it is to do business with Arbor Maid.

I've had monthly services by Maid Aide for at least 5 years now, and I continue to be a fan. They…read moreare accommodating about scheduling when I have been in and out of the hospital at various times. I appreciate that they send staff who aim to please, too. They clean so well that I can maintain my home between their visits despite being elderly and less than fully mobile.

Things were good for awhile with 2 super cleaners-Samantha & (Savannah or Denise or Jena or Dana)…read more Not a steady same group. Then Samantha was put with a new untrained person (I'll call her UP). Their website claims "All Employees are Trained, Screened and Bonded". No, they are not trained. UP vacuumed but DID NOT MOVE ANYTHING OR DO UNDER FURNITURE. UP dusted but DID NOT MOVE ANYTHING. We called the office and complained to Trianphy (called Tree). Nothing was done to correct our home. Two weeks later the crew returned. When we asked if they were told of our complaint, they said they were not told. Again, UP cleaned in the same matter. After they left, we called and cancelled our service. Samantha is the only reason for the 3 stars.

Amanda (owner) is very attentive to detail and cares a lot about doing a really good cleaning job…read more If she finishes cleaning one area more quickly than anticipated, she always deeply cleans something else. I also appreciate how she treats her staff (and me) -- she is always helpful and kind.

I was initially excited as they'd announced on a local forum that they were taking new clients…read more Contacted them and asked for information about cleaning services ... couldn't answer some basic questions. Discussing window cleaning - didn't know what storm windows were, then just dropped chat -- next day returned and said they "fell asleep" while they were discussing my job. No apology. On Yelp, they didn't even respond to a written request for a bid. Not very professional. They'd have to do something really amazing now to make me trust their work/work ethic.

They did a deep clean for us and did a great job! Since then they have been coming to clean every…read moreother week and have been wonderful to work with. They not only clean our space really well but are also receptive to feedback about things that are important to us in our space. I would highly recommend them!