I made a reservation with Verde to do a move out cleaning of a rental house. I received a confirmation email stating they would be there at 2pm. I was onsite until 3:30 and they never showed up. I tried calling their phone number and it continually went to voicemail. The voicemail said to send a text for faster service. I sent a text and it took a long time to get a reply. They answered with " the crew should have been there, I will see where they are at" I never heard back. I finally had to leave and I texted them and called again with no response, It wasn't until I left a text stating I had hired another company to do the work that they finally texted back. No explanation at all as to why the no show. I would NEVER EVER use this company. Completely unprofessional and worthless. Plus they took my credit card number at the time of booking. Steer clear of Verde Cleaning Service. Then I get an email thanking me for my business and asking to leave a great review. WOW! read more

Beware! this cleaning company will Bait n switch their cost as soon as they enter the door. I reached out to them because of the yelp review and completely shocked at how they operate. I reached out to them explaining the situation and asking for a quote. An empty townhome that needs a deep clean. They responded with a quote and their job descriptions. After reviewing the documents, I have agreed to schedule for the job. I asked them if they needed to come out to the home to preview the work but Jaime (the owner) confirmed that it wasn't necessary. 2 days before the scheduled date, the owner called and asked if they can come out at 7 am instead of noon. I agreed to accommodate to his request. On the cleaning day I showed at the home at 7 am. The cleaners did now show up until 7:18 am. In the email it states "you get a team of three trained cleaners and we provide all green, non-toxic cleaning supplies and equipment." When the cleaners arrived late, two ladies show up to the house. That should have the first red flag. As soon as they entered the door, one of the cleaners took 3 steps into the home and said " this is a move-out, we have to charge extra". This home is a 975 sq 2 bed 1.5 bath townhome that is completely vacant. In the email it clear states " Move-in/out". I immediately called the owner several times and sent him a message but did not receive any response. Realizing this is a bait n switch, I asked the cleaners to leave the home and that I will not agree to their demands. Right away one of the cleaner started raising her voice and mentioned discrimination. I am a 34 year old asian male who is an immigrant myself. I have seen these tactics way too many times... The owner called 20 minutes after and tried to explain that quotes are not final. That is totally understandable as I am sure not all homes are in the same condition. This is a vacant home that just went through a sale. 3 months prior the home owner had the home cleaned before listing it on the market. I will understand if the home was a complete mess. An empty home that had foot traffic during the sale. I do not know the reason behind the cleaner's decision but I wish not to associate with this company and others should be vary wary as well. The cleaners behavior shows she's done this before and her behavior will get someone sued. Businesses like this should not be allowed to operate. Owner does not take any ownership and will lie to get an appointment. Have never met such a dishonest people. read more

Cleanful - Clearly shows " Move in/out" and "three cleaners not two that yells at you" - Home Cleaning Near Me

2X NO CALL / NO SHOW Service area - Kent, WA * Long story short, I'm located in Kent, WA. I don't think this cleaning company can accommodate this far out from Federal Way in a timely manner. - I was told that Verde Cleaning currently only has (2) Cleaning crews. So why purchase FB Adds to gain clientele if you can't accommodate additional clients with just (2) Cleaning crews? * For the most part Verde is quick to respond online via facebook chat but whoever that is responding does not know the actual ETA of the cleaners. **** Wednesday 12/01 @ 3pm - NO CALL / NO SHOW * I understand that things happen so I rescheduled with Verde Cleaning. Rescheduled date and time / Friday 12/03 @ 2:45pm . * Friday 12/03 Verde asked to push back to later in the evening 12/3 @ 5pm, I agree. Friday 12/03 @ 3:02pm I confirm with Verde that the cleaners would be there by 5pm. Friday 12/03 @ 5PM - AGAIN NO CALL / NO SHOW Friday 12/03 @ 5:15PM - I contact Verde cleaning once again Cleaners ran late and it would take them 40+ min plus traffic. * At this point I just say "No thank you" * Response from Verde "No cancellation for you this time". * read more

We had to cancel service with this company due to Verde being unreliable. They were consistently late to appointments or no-show without any communication. I reached out and called both phone numbers for the owner, and texted him as well, but received no response. read more

Verde cleaning service has been amazing during the last 8 months of the pandemic. They're professional, friendly and thorough. Even with small kids in the house they seem to make everything look fresh and always leave us smiling. 10 stars! read more

If you're thinking about hiring a house cleaning service, TREAT YO SELF & go with Verde. I love Clarita & Rosa!!! They are so kind, conscientious and hardworking. They have been cleaning our home bi-weekly for 3 months now. They show up on time and leave our home looking so nice. They make the kids beds look so cute and work well around our daughter's cluttered dresser. I just love coming home after they clean. I wish I had found them when my kids were younger. They are very busy and I almost gave up on being scheduled, however Jaime asked us to give him a little more time and he was able to get us added to the schedule. I'm SO glad we waited. They are well worth the wait and are busy because they do work really hard. Verde Cleaning is wonderful! read more

Great job! Full team came in and readied my house for sale. Highly recommend. Cleaned the windows and the rails, found items I had missed. Very impressive. read more

I wish I could give this company TEN STARS! From the moment Jaime showed up to give me the quote to the moment he followed up with an email after the cleaning was done, everything was done with the utmost professionalism. To give context, our building is HUGE. And 20 people live there. So it can get a little gross. But Jaime and his team made it SHINE!!! I was so impressed and would most definitely use them again, as well as recommend them to everyone I know. Thanks Verde Cleaning! You guys are the best!! read more

Appointment was made and confirmed. However, when time came, no one showed up to clean. No one texted or emailed me. I had to email them to let them know that no one came. They weren't even aware. And instead of profusely apologizing and trying to build the trust back, they asked if the cleaners were sent back if they could still clean. I got that email after someone already had showed up two hours later. I allowed them to clean because I really needed the service. After that, I never heard from them again. They did send me an email to rate their service and an invoice. I tried to reach out to them first so that they can make amends to build my trust in their company so I wouldn't have to leave a bad review. I have not heard anything from them but an email to pay. Needless to say, I am never using their service again. read more

I tried out their move-in cleaning service. Price is reasonable. It took them longer than quoted to finish but I didn't mind as long as everything is done. Overall they did an ok job. Most things are cleaned but when I check the bathroom closely, there were definitely a few spots missing here and there around the tubs and sink. read more

This is an excellent cleaning service! Jaime was always prompt with responding to questions via email and always answered thoroughly. The team did an awesome job on cleaning our home and even offer military discounts! Would highly recommend. read more

These folks did a great job with a move out clean for me. I requested quotes from several cleaners and Jaime was the quickest to respond and had great rates! Scheduling was easy and his cleaners are friendly, fast, efficient and detail oriented! I would definitely use Verde again for any type of cleaning needs! read more

We were moving and we did a move out cleaning. We were at house cleaning out garage while they cleaned. They were prompt and friendly. The price was really fair compared to others quoted. Now for the important part, they did a AWESOME job cleaning. They did such a great job that my wife and I are thinking about using them as regular. Leaders once we get settled in the new house! read more

I have used this company for almost 8 years. I started using them once a month when my daughter was born to help me keep up with housework, and I never stopped. It's always such a delight to come home after they've cleaned. They are very detailed and thorough and I love their all-natural cleaning products. They are also very affordable which has been great for us because we haven't had to give them up during lean times. They have also been accommodating when I've needed to change the schedule for various reasons. I recommend them to everyone. read more

Ok, I was wrong....After last review, Jaime (Owner) contacted me and apologized for the mix up. I was able to get my scheduled cleaning booked. When we went to inspect our new house, found out the previous owners had not cleaned the house....I reached out to Jaime on the evening of the 4th of July and was able to get a cleaning crew out to our new place the very next morning. Let me say, if you can, request Maria and Monica, AMAZING!!! They cleaned that house from top to bottom and we were able to stay on schedule for our move in....Maria and Monica also cleaned our rental, FANTASTIC JOB!!! When we closed out with our leasing company, the guy even said, someone obviously knows how to clean!!! Jaime, you have earned my business and we will be coming back for our future needs....Thank You! read more

They do a good job with cleaning, but communication is sorely lacking. I have been using their services for several months now. They usually inform me of the day and time they are coming on that same day, sometimes with as little as only a 2 hour notice. Jaime takes anywhere from 3-5 days to return phone calls or emails. This is unacceptable. I live in a condo and can only afford monthly cleanings. I have a feeling that if I lived in a very large house and could afford weekly or bi-weekly cleanings, I would be much more of a priority to them. Given the reviews here on Yelp, it seems that they do not treat all of their customers the way they have treated me. read more

This was my first time trying this company, they were prompt, efficient and really did a great job! I will definitely use them again.

We have hired Verde for monthly house cleaning as I went from a stay at home mother to heading back into the work force. I need just a little help to make sure that I still get quality time with my children. I have been more than impressed with the quality service. My house is sparkling and Jaime is prompt in responding to my emails. We found a price point to work in my budget and help my family out. Highly recommend! read more

Jaime and his team have been taking wonderful care of our home for almost 7 years. They are reliable, professional, trustworthy, and do a fantastic job at a great price. They use natural products and pay great attention to detail. I just had to call them in an emergency situation for a friend who was trying to move his family back into his 3,000 sq ft house after renting it out. The renter completely destroyed the house and they were desperate for someone to clean it that same day. Jaime came to the rescue after a single text message--it took several hours for a team of 3 to do it, but they got the job done! These are good people, they go above and beyond and take great pride in their work. We've referred them to several friends and neighbors and everyone is very happy with them. read more

If you have an appointment from Verde. rest assured it doesn't happen unless they land up at your doorstep. We had set up a cleaning every two weeks. For the first visit, the cleaning crew landed up an hour before the scheduled time. No call or text to indicate that they were coming early. Four days for them to respond for a confirmation of the second cleaning , although it was agreed on to be once every two weeks. And we had sent an email just so there was no misunderstanding. Two days before the cleaning received an email confirming the cleaning. Then two hours before the cleaning , a curt message announcing a cancellation. No offer of an alternate time or semblance of an apology. Jaime makes a big show of quality control etc , trying to give the impression of a professional company but poor communication and even more poor service clearly shows what kind of a cleaning service it is. read more

First visit was wonderful both for the interior cleaning and the landscaping. I have already referred a friend.

Maria and Monica did a wonderful job! They were right on time and tended to all of our needs (which were very specific due to us preparing to list our home:)). We would definitely recommend their services! read more

This was my first experience with Verde and first with having a team of cleaners. I'd only had single cleaners previously. They were right on time and did a terrific job with my house. They even got one item cleaned when I didn't think there was any way to remove the stains from it. I am very impressed. I look forward to long term cleaning service with Verde. read more