Was looking for options to dispose of tile, drywall, and an old vanity from a bathroom remodel…read more Went through all of the junk removal businesses and found no quotes for less than $200. I thought I could do a bit better. I found James G Grant and figured I'd give it a shot. It's a bit intimidating at first given the visuals-- heavy machinery everywhere, large piles of all different materials, etc. but folks were happy to help. This is one of the places where all of the commercial junk removal businesses bring their materials and then do a healthy up-charge for the convenience. I went in to the office, asked for what the process was and was told to drive on to the scale. Once the weight registered, I got a thumbs up and then followed the One Way signs to the dumping area for construction materials. I backed in, dumped everything, and then back to the scale. Drove through the scale again, another thumbs up, and then parked and went to the office for payment. The price was very reasonable. Only about $60. The entire process took maybe 15 minutes. I was very happy with the experience and highly recommend if people in the Boston area have to dispose of larger materials and have a means to transport them.

The people at James Grant are just fine. I never had a frustrating conversation with any of them…read more The dispatchers are clear and communicative. The truck drivers are friendly, and hard working. My main issue with them is their billing practices. They never tell you this, but they will charge $100 for a failed drop. If you need to tow parked cars, $100 an hour. If you tell them to come back after you have cleared the space, $100. They will just charge your card without another word, which is a very frustrating business practice.

I was so pleased with Jon's quick response and provided a very reasonable quote. I was in a hurry…read moreto have these items removed. Jon came at 7:30pm on Sunday night. He is a kind, respectable and professional young man. I ended up adding more items as he was here and he didn't change his quote. I would highly recommend him to anyone including family and friends.

Communication, response time, and customer service was top notch. The best price around. Jon was a…read morepleasure. Hire clean slate junk removal and you will not be disappointed.

We recently had Junk Pro come to our home to clean up…read more Pros: on time, upfront about price, efficient, learned clients name and referred to me by such, double checked each section before moving on. Would use them again. Cons: none, really. Overall they did a great job cleaning up our 'junk' and we would use them again.

Used Junk Pro multiple times (lots of junk in our house!). Highest recommendation- prompt,…read morecourteous, fairly priced.

great group of guys, helped me out with my load and greased all the fittings in my truck…read more 10/10 experience.

I needed leaf mulch for my gardens last year and called L E's Mattapan location to find some. They…read moredidn't answer and their voice mailbox was full-- not encouraging. So I went in person. The place was disorganized and the staff was unprofessional. I waited for quite a while as various people had loud discussions about whose fault a missed delivery had been. I finally left, having gotten an idea of what my experience would be. this year, I found that L E had an outlet in Woburn. The website was not active, so I called and left a message for their mulch department. Nobody called me back, so the next day I took a chance and drove up to Woburn to inquire in person. They did have leaf mulch and I ordered my load and paid for delivery, which was to be out of the Mattapan site. I was given May 17 between 7 and 8 a.m. as the delivery time. On the 17th we waited for the delivery. And waited. finally, at around 1:45 I called Woburn again to see what was up. "Truck trouble," I was told after the Woburn office called the Mattapan office. I was promised the mulch by 3:30. You can probably guess that it wasn't delivered. I stayed home all day waiting, changing my other plans as the hours passed. This morning (May 18th), I called Woburn again to tell them that I hadn't received the mulch. Paul from the Woburn office called the Mattapan number again to inquire. When he came back on the line, he told me he'd ensured that the delivery would be today, even if he had to have it driven down to Dorchester from Woburn. Now I'm sitting on my hands again, waiting for mulch and hoping it gets here before I have to work this afternoon. SiteOne, the corporation that holds Landscape Express needs to TRAIN its staff in professional and responsive customer service. There's no magic to being polite and even a simple checklist of follow-up actions can help ensure that jobs don't fall through the cracks. I appreciate Paul's efforts on my behalf, but they shouldn't have been necessary. Not Rocket Science. Get it together Mattapan!

I will 100000% use this company again! We cleaned out our shed and had a HUGE pile of junk,…read moreincluding many heavy auto parts and a huge chest, etc. We called One Call Junk Haul on a Saturday and they arrived the following Tuesday morning. Manny and Derreck were incredible nice, professional, and FAST at removing the massive pile. They even swept up the driveway and left the lawn pristine. Thanks again, guys!

From the owner: Customer Review: Great job responding to our call to remove…read moresome furniture!! You were there within 24 hours. You called in advance before showing up. The two guys were clean, polite, and professional. And, they took care of things very quickly with little to no interruption to me or my home. Excellent!! Thank you!

We love everything about Bootstrap. Efficient and clear communications at all times, super…read moreresponsive to questions, etc. In terms of composting, love not having a stinky garbage and diverting waste from our local landfill. Bootstrap has top notch operations. We have never had an issue. And we love getting soil amendments twice a year for the garden!

Neiighbor has had a bucket out in front of our house for well over a week and now has a second one…read more Tried to contact the company to get them picked up because I didn't know which neighbor had the service. The company does not accept phone calls only emails. I would never take on the service.