An example of customer service from Clean Water Man's office after us giving them regular business for 9 years. Now I know that the system he sold us is unreliable and he does not want to deal with it, so they are trying to get rid of us.
Dear Meti:
I understand your wife is upset because I was unable to change the quartz sleeve. She is accusing my office manager of not doing the correct steps in setting up the recent appointment and accusing me of overcharging for the recent service and at some previous visit(s) not testing the water to discover that the water is acidic.
First, I will address the accusation that my office manager messed up the service by not scheduling a quartz sleeve change. This is not true, as it was scheduled and the problem came in the fact that I received the incorrect quartz sleeve from my supplier. You were there and saw that the sleeve was wrong. My office manager did everything correct and the incorrect sleeve was the problem.
Second, there was no overcharge for the service call. If you keep your receipts you can look back and see that the most recent service needed more materials than the one previous to that. If you look closer, you will also notice that we charged you less for the UV bulb than the previous service due to our cost going down. You have water that has a variable pH and some years you use up the calcite in the neutralizer and some years you don't, because when the natural pH of the water rises prior to treatment, the neutralizer does not need to do as much work.
And the last point in the previous paragraph leads to the final accusation of me not saying anything about the low pH (acidic water). I test your water every year, and the year that a low pH was detected, I converted your Birm filter into a neutralizer by removing some media and replacing it with calcite. The pH of your water varies, and as soon as the low pH was detected, I made a change to the system to compensate for it.
I can not have customers calling my office and being uncivil towards those answering the phones. I am willing to meet with you and change the sleeve if I can get the correct one, and only charge you for the sleeve, but after this, I am in a position where I will no longer be able to service your water equipment. Please email me so I can set the time to do this work.
Sincerely,
Ted Mullen (Clean Water Man) read more