Edit: In response to the business comment, change in price was not explicitly explained until I…read morerequested an explanation 2x as why the different services were still the same price AND explained why the explanation was not making sense. After I agreed on the price and explained the lack of transparency is when they advised their price changed from December to February. If I'm already a client: it's the business responsibility to alert customers of price changes before they go in effect or before an appointment is booked. I am extremely disappointed in how this business handles client communication. I previously had a deep clean for a rate and reached out to schedule a "standard" cleaning. I was quoted the exact same base rate as the deep cleaning. I asked multiple times for an explanation as to why a standard service was being billed at the same rate as a deep clean. Instead of providing a clear breakdown, the business was evasive. It wasn't until the very end of the conversation--after I repeatedly pointed out the lack of logic--that they finally claimed rates had increased at the start of the year. This "new policy" was never communicated upfront; it felt like a reactive excuse once they were caught in a pricing inconsistency. Rather than acknowledging the lapse in transparency and lack of communication on their end, they labeled my request for clarity "accusatory" and cancelled my appointment last minute. It is highly unprofessional, simply because I expect honesty and consistency in billing. If you value transparency and reliability, I would look elsewhere.

Absolutely do not recommend for various reasons. We agreed on price and job was not done. I need to…read morereorganize what already was dues to linens towels and clothing all mixed together in vacuum bags. Charged me 250 for roughly 6 hours of work and neither organized or cleaning was done. They had also rescheduled several times due to overbooking which is also another reason they never finished the cleaning service and would show up late. They ask to leave review before they even finish the job even after leaving empty boxes not broken down before leaving as promised. I wish i read these reviews first. 2 people but one does most of the work. Do not make the same mistake I did!

Loved they showed up in mask and gloves, was very professional. They use Rainbow vacuum which is…read moregreat for sanitizing an air, they use all organic products. An amazing detail cleaning which i appreciate a lot, since I am a clean freak!!! Definitely will use them again.

After months of debating, my husband and I finally decided to try a professional cleaning service…read morefor our apartment. We have a dog who sheds like crazy plus a one-year-old and we just couldn't keep up with the hair and mess everywhere. SO glad I found Tatyana, she and her associate did an absolutely amazing job cleaning our place this morning!! They were friendly, efficient, and effective. It feels so good to have a clean space again and it smells wonderful, too. We've hired her to come once a month moving forward. I highly recommend booking with this team!

Great service, very efficient and quick, owner usually comes also. Love them!!! Extremely…read morereasonably priced

Antonio and his crew showed up to our house promptly at 8am, went right to work cleaning our 3…read morestory home on Evergreen Ave in Bradley Beach. They did a spectacular job, incredible attention to detail and cleaned every window including a couple very high, hard to reach windows that they had to get on our 38 ft high roof and cross over too. Very nice guys, I highly recommend to anyone who needs windows cleaned. Feel free to message me anytime with questions, Thank you Antonio and team, Bob & Trish Patten.

$2000 for boiler repair last Jan. Don't think will be calling Rainbow ever again. Excellent…read morebusiness model these contractors have. Charge an arm and a leg, more than enough to make absolute sure no repeat customer business!

I called Rainbow at 7pm with an emergency plumbing issue. Larry had the job done and taken care of…read moreby 9pm. He was able to diagnose the problem on the phone with me and offered to have it done next day. I explained that I was leaving for a trip the next morning and was hoping to have it done ASAP. He said he would be at my house in 90 mins. Impeccable service. He also took the time to educate me about my house and water lines even though it was after hours! Highly recommend. Fast, courteous, and will be who I reach out to in the future.

I would give them zero stars if I could. They did a very poor job. We hired them for a move out…read moredeep clean. They left several spots just as they were earlier and when I said it's not clean the lady said "that's all we can do" ! Pathetic customer service. I later reached out to her to clean those spots again and was even ready to pay again and she blocked me on messenger! I mean this is the worst service and customer care ever. Would not recommend at all. If you are looking for reliable cleaning services, please look somewhere else. They were a complete rip off.

I take absolutely no pleasure in writing this less than glowing review but I feel it is necessary…read moreand can possibly help others. I filled out a form on Yelp, specifying my needs for a (deep) cleaning service as soon as possible, as we were expecting guests for a funeral. I had a budget of double what this company was asking for, knew what I needed, and expressed it clearly in writing. What I got in return was very sketchy and unprofessional at best. Frankly, using this company was a last resort for me because of other reviews of them constantly being late and even not showing up. My original appointment was changed to some hours later. This did not bother me so much because of the effort made to communicate clearly. However, that is where any decent communication began and ended. One woman showed up, speaking very little English. After not being able to effectively communicate, I called my friend to translate for me. I'm not sure how people think it is feasible to send someone to do a job when they are not able to communicate. This is very unprofessional. The woman told my friend she was instructed that she was here to clean for 2 hours. This is not what I asked for so I sent a text message to Jair asking if the fee was going to be modified. He said he'd reach out in 25 minutes. An hour later, a pregnant woman showed up, eating food from a container. She smiled but didn't say anything. Confused, I text Jair again, letting him know someone else showed up and asking if he could help me understand what was happening. At this point he called. I asked if the job and fee was being modified because the woman said she was to be there for 2 hours and although the bathrooms were "done", there were still cobwebs and areas missed. I felt like he was gaslighting me as he said, " Do you want them to stop and leave? Maybe the job was bigger than you thought. Deep cleaning is charged by the hour." Deep cleaning is EXACTLY what I asked for! I was more than prepared to pay for it with a nice tip! I didn't feel like arguing with him so I got off the phone. What the ladies cleaned, as in actually touched was fine, however, they missed the entire family room and what they did in some areas was half done. My fridge was done partially, leaving the second drawer and freezer completely untouched, along with the side shelving. Sadly, this is not a company I would recommend, nor will I be using them again which is a shame because this was my first experience with a much needed cleaning service, and I am in the market to continue, but not with this company. Because of the incomplete job that was done, I am in need of another cleaning service to clean what was ignored by this company.

I asked for a deep clean of my home after we moved out and left furniture to stage it. They…read morearrived late and made a big deal over any furniture in the house they were told it was an empty home deep clean. I said I'll pay whatever it is to upgrade if it is an upgrade I have 6 pieces of furniture to dust it vacuum the guy went outside with his phone in a huff then came back complaining then the other workers all chatting with him I'm like what is going on ???? We resolved the issue they stayed about 3 hours leaning one by one and the main guy was left. The kitchen counter tops were still dirty the hardwood floors had crumbs and dust on them and my master bathroom floor was still dirty. No baseboards cleaned no attention to detail. A deep clean should be nooks and cranny's for a 2 bedroom townhouse it was a total rip off. I called the owner she apologized I paid over 900.00 and she was crediting me back 100. What joke. They charged extra for each oven but don't clean my molding ???? We have not lived in this townhouse for 2 years. It needed a true deep cleaning it was definitely neglected but I had a freshly painted it and thought a deep clean was called for. Apparently their idea of a deep clean and mine differ. Lesson jea

I hired Tucked & Tidy for a $1,500 deep clean followed by biweekly maintenance service. For that…read moreprice, I expected clear communication, attention to detail, and a professionally run experience. Unfortunately, the service fell short on all counts. The "deep clean" took place over two days, but totaled only about 8 hours. While the team was polite, several key areas were missed -- including dusty ceiling fans and other surfaces that should be standard at this level of service. I sent photos and was told the missed areas would be handled during the first maintenance visit. That visit was even more disappointing. Much of the home was left untouched, including the floors. I was told this was due to a "custom" plan -- yet there was no written contract, no scope outlined by email or document, and no communication confirming that entire areas of the house would be excluded. The only conversation was a brief call over a month prior. During the deep clean walkthrough, one of the team members even told me the floors would be part of the regular service, which added to the confusion. When I raised my concerns, the owner responded defensively and focused more on justifying their side than making things right. The tone shifted quickly once I pushed back, and I was left feeling unheard and undervalued as a client. Some things the owner might consider improving on: * Avoid shifting blame to the client when issues are raised -- especially after a $1,500 service. A missed spot is a missed spot, whether or not it was caught in a walkthrough. * Don't rely on a quick phone call as the sole definition of scope -- especially when no written agreement or clear follow-up is provided. Assumptions and verbal notes are not a client communication strategy. * Reach out proactively after a major service to check in. Leaving it to the client to initiate the first real feedback conversation creates a one-sided experience. And don't rely on staff rating requests to provide insight on client's service happiness, this is not indicative of the client's overall experience. Professionalism isn't just about what's cleaned -- it's about how a business listens, responds, and takes ownership. There's room for you to grow here.

The crew did an awesome job on restoring and refinishing and staining my hardwood floors, also…read moreinstalled a new bannister and raw iron railings. The crew cleaned up all the work area after completing all the work. Highly recommended.

VERY DISAPPOINTED IN CUSTOMER SERVICE. I was referred to Paul, under the impression he was doing…read morethe work. He didn't, showed up a few times but that was it. I left concerns daily for his 2 workers and some were addressed and never told to Paul. Flooring came out good. Several holes where put in the walls when taking off the molding & it was my responsibility to fix per the worker. Spots in the floor that were suppose to be a repair upstairs that they didn't repair and now I feel it when we walk in the bedroom. The repair they did in the living room they used molding to patch the floor after cutting it out. Railing Posts don't fully touch the base plate.. Alot of chips in the wood. Constantly left my front door wide open after telling them we have a wasp nest outside & the AC is one we needed to keep the door closed. They didn't listen at all. My dad complained to the owner when he came to get final payment and my dad expressed all concerns, he has not reached out to me ONCE TO FIX! I'm so upset because I trusted him to work on my new home (first time home buyer). I had this work done the first week of July, and since then NOT ONCE has Paul reached out to contact me to fix the mistakes. I had 4 other people that I was going to refer him to and I will not do that now.

Quality, Value and Professionalism. Husband and wife team that work to make sure you are satisfied…read morewith the job they do. Always on time and very pleasant. I am very happy with their service as well as with them.

Excellent job, professional, thorough, reasonable rates. cleaned nooks and crannies, brings her…read moreown vacuum too. would highly recommend.