Our office was on a tight schedule to close their current location. I tried calling a couple of…read moreplaces before Chappell's. One didn't answer the phone, not even an automated machine, the second couldn't accommodate my time line. Then I called Chappell's and an actual person answered the telephone! She was not able to connect me with Tonya immediately and took a message, but I had a call back within a few minutes. I knew I was giving late notice, but Tonya was able to get me in before the end of the month. They started on time and were able to shift gears as the office was a bit worse for wear. She came out with a carpet cleaner and we were able to go from a basic clean to a deep clean with carpet cleaning at a very reasonable price. I was pleased with how everything looked and I highly recommend Chappell's Cleaning Services.

It took me a while to write this review because I was internally battling with whether or not to do…read moreit. As I was preparing to move into my new home in February 2021, I decided that cleaning the home was not something I wanted to deal with during the move-in process. After doing research and reading through reviews, I decided to go with this company. They are definitely more expensive than other cleaning companies in the area but I figured it was due to them being thorough. On the day of the cleaning, I allowed 3 of their staff, including one of the co-owners, into my home to clean the vacant house. I had other tasks to handle so I left them in the home and came back an hour later. Upon my return, Mr. Chappell started walking me through the home (in a rushing manner), directing me to give the okay for each room. I informed him that I saw dust in several places as well as the floors not completely vacuumed. After he walked away from me, I had time to review the cleaning more thoroughly to discover that there were several areas their team had missed. When I informed him of the continuous issues I kept discovering, he told me that I cannot go back and say something needs to be corrected after I've already given the okay. I politely informed him that he was not going to tell me what I couldn't do in my home and that I would not have had to request better cleaning if his team had done it properly in the first place. Words were exchanged and his team corrected the problems but by this time I was frustrated and ready for them to leave my home. He subsequently called me and I thought it was to apologize for his tone and the inadequate cleaning services they had offered. BUT NOPE. He called me to tell me that he wanted to up-charge me $50 for cleaning my EMPTY refrigerator since it wasn't on my already $500 cleaning bill. At this point, I requested to speak with his wife, the other co-owner, who I had previous correspondence with. I explained the issue to her and she agreed to waive the refrigerator cleaning fee and give $40 off. I was exhausted by the whole situation and ready to just be done. To add insult to injury, I had an exterminator come in the same day and I told him about the cleaning service. He looked around and said the home didn't look thoroughly cleaned and it didn't even smell like any cleaning products. I would have left the situation alone if I didn't have to bring a friend in subsequently to help me actually wipe the inside and outside of my cabinets, thoroughly clean the bathrooms him and his team were suppose to clean, and numerous other cleaning tasks that should've been covered by their services. After speaking to several people about the situation, everyone told me it was important that I wrote this review because I would have done things differently myself had I known this level of service would be provided. Talk about a making a moving process more stressful and $450+ wasted. My hope isn't to scare people from using this service but for them to understand the impact they had on my moving process. I ended up pushing my move-in date back a week because I had to find time to actually clean up behind them.

I am so pleased with Narcisa Cleanings. The experience was wonderful, from the quick response to my…read moreinquiry, to being reasonably priced and flexible in scheduling to the actual cleaning service. My house looks & feels so clean! I will definitely be booking again in the near future!

Not only did Narcisa respond within a few hours of me reaching out but they were able to get to my…read morehouse the same day! They went above and beyond and I can't recommend them enough!

This is the second time I used Dorsey Bros Power Wash company. Just as the first time, Excellent…read moreService at a great price! This time they did much more; clean the entryway, the siding, the brick, the gutters, the entrance to the basement, the back porch/deck and the trashcan bin. Very pleased with the finished job! They are my go to for Power Washing!

When I received a second notice from my HOA to power wash just the very top of one side of my home…read more& fascia board I didn't know where to begin. Until I found Dorsey Bros Power Washing located nearby in Upper Marlboro online via the Nextdoor app. These 2 young men that happen to be brothers are very professional. Corey Dorsey responded quickly via email with the proposal, reasonable estimate and invoice that can be paid online. While Corey handled all the online stuff it was Elijah Dorsey that serviced my home. Elijah called when he was on his way and rang my doorbell with a big ole smile! He is extremely polite, courteous, and he patiently answered my many questions and even happily pivoted from my original request when I decided to go with the whole house last minute after we walked my home together. I didn't even think to do my walkway and steps until I saw how spotless he got the rest of my house. I was very impressed how these young brothers really got it & me together. Thank you my Dorsey Bros!! Highly recommend!

Great experience! Andre was timely and worked hard to clean our house and a very dirty patio that…read morehad been ignored for years. He took his time and went above and beyond. Pricing was reasonable and a good value. Highly recommend!

We contacted Andre from a neighbor's recommendation truly satisfied Andre was professional. He was…read morepolite. He was courteous. He took care of the home. The house looks amazing. It was almost better than getting the house repainted. I look forward to working with him again in the future in regards to maintaining the home and I would highly recommend

I enlisted their services for a move-out clean, and they exceeded expectations. The apartment was…read moreimmaculate, mirroring its condition when I first moved in. Their punctuality and professionalism were commendable. I highly recommend their services.

I love thier service. They pay attention to detail. My…read morehome looked and smelled showroom ready. I didn't want to touch anything. Couldn't believe it was my home. I'm very pleased they used pet friendly products and was on time,polite and very kind. I will use them again.

Set up an appointment two weeks in advance, and they don't show up. Reached out and the excuse is…read morethey forgot to confirm with me so they decided to waste my time. If you're looking for a cleaning service save yourself sometime and look elsewhere.

I asked them to clean my two bathrooms and one oven. We paid $120 for two people (around an hour)…read moreplus tips. They did their job okay. But while they cleaned an oven, they made my sink and floor dirty and didn't clean that up...

UH-Mazing! I can't say enough about this company. It's run like a well oiled machine. Believe the…read morehype. They are wonderful. I scheduled an appointment for cleaning services Friday night and they were here Saturday morning. Three people cleaned my apartment in no time. Not to mention, they were literally the nicest people ever. Not sure how they got all of the work done so quickly and so well with my nonstop talking. Windows were cleaned, baseboards were wiped down, and the floor was mopped literally put the door. They even went out of their way to fix my bathtub drain for me. All of the trash was collected at the end and they were on their way. They have a lifetime customer from me. I highly recommend, clearly.

I LOVE Georgina and her crew. Not only do they do an exceptional job, they are extremely…read moretrustworthy. We have three teen boys who tend to leave cash around and this has never been a problem. The owner, Georgina, always comes and works alongside a couple girls, as we have a large home to clean. My favorite, they do laundry too! We have different flooring in each room, crystal frames and vases everywhere, antique furniture in some rooms, stainless appliances in the kitchen, and eight bathrooms; and everything is cleaned appropriately, thoroughly, and efficiently. I highly recommend them, we have used NOVA Cleaning Service for five years, yes, five years! They promptly come every week, they're super affordable, and such a lifesaver! LOVE you gals!