So called earlier today to set up and to get a car junked. Awesome experience. Talked to a girl named Natalie. Helped me with everything and was very nice. Had to call back a few hours later to get a few ducks in a row on my end.
When I called back Natalie was gone and some rude guy with a huge chip on his shoulder, would not let me speak or even ask a question. And when I kept waiting for him to finish speaking to tell him I had a couple questions that would help me to answer his, he literally spoke over me LOUDER TO SAY " Am I coming at 4 o'clock are you gonna answer the question or not?" I'm in customer service and have been 15 years. I don't even know how they have this person representing or answering anything. They should stick with professionals like Natalie answering calls and keep this very upset with life human being off the phones. So sorry to say that I can't even say how the actual business went. Cause they couldn't manage a simple phone conversation. Good luck if your in that area though.
Would love to think however based off a recommendation that not all interactions there are like this, also based off the interaction I had earlier with Natalie. But no one should be spoken to like that from a business. And would love to provide a name of this perturbed individual but of course, couldn't get a word out to ask a name. And he didn't say his when answering like the other people did. But whoever's answering phones at 3pm Thursdays be switched lol read more