I had a very disappointing experience with this carpet cleaning service and would strongly…read moreencourage others to clarify pricing and expectations before booking.
When I scheduled the appointment, I was quoted $102 for carpet cleaning and $75 for one gallon of pet urine treatment, for a total of $175. During the scheduling call I clearly explained that both the bedroom and living room areas were carpeted, and the quoted price was in line with other companies in the area.
When the technician, Kevin, arrived and used a black light, he pointed out several puppy urine spots. Immediately after this, the price jumped to $325 for three gallons of treatment. The apartment had no odor and had already been treated with enzyme cleaners, so I was uncomfortable with such a large increase. After some discussion we agreed on $250, which was already significantly higher than the original quote.
Another confusing point was that I was initially told the treatment could only be purchased in full "gallons," but when I pushed back on the price, suddenly the amount could be adjusted. The living room and dining area were also then priced as if the unit were a three-bedroom apartment, despite these spaces being discussed during the original quote.
I agreed to proceed because I expected a deep carpet cleaning using the Chem-Dry system that was advertised.
However, the actual service was extremely quick. I stepped out briefly and 31 minutes later the entire job was finished, even though the original estimate was about 1.5 hours for fewer rooms. The carpet looked only slightly cleaner and still visibly needed more work.
When I raised this concern, Kevin dismissed it and told me I was "too young to understand." He attributed the results to traffic patterns, stairs (which had already been communicated ahead of time), and other factors. The tone of the conversation only became more respectful when my husband arrived.
Later, I reviewed my home camera footage and saw that the carpet was mostly run over quickly with an agitator, rather than receiving the kind of detailed cleaning I expected. The carpet was barely damp afterward, which also raised questions about how thorough the cleaning actually was.
Additionally, an area I was charged extra to clean was not cleaned at all because the technician felt it looked clean under a rug. If I'm charged for an area, I expect that area to be included in the service.
When I contacted customer service to express my concerns, the conversation became defensive and dismissive. Ultimately the technician refunded the $200 I had paid, which I appreciate, but that was not what I originally wanted. I simply wanted the carpets cleaned properly.
After moving furniture, preparing my home, and setting aside time for the appointment, the entire experience was frustrating. I now have another company scheduled to redo the cleaning.
Overall, the experience felt rushed, inconsistent with the original quote, and dismissive of legitimate concerns about service quality.
Pictures include proof of avoiding areas and Kevin getting in me (a woman) and my partners face when confronted with our concerns about higher cost lest time. I just wanted the job done. No well done carpet cleaning takes 31 minutes for three room that includes an 75 dollar per gallon added pet service.
