We recently sold our Lincoln Navigator to Carvana, and the entire experience was fantastic from…read morestart to finish. I got the highest quote online compared to other buyers, and their team walked me through every single step of the process beforehand. They offered to pick up the vehicle, but we chose to drop it off at the Orlando location instead. We arrived for our appointment, and in less than 20 minutes, everything was wrapped up and we were out the door! Best of all, we dropped it off on a Saturday and the money was already in our account by Monday. Smooth, hassle-free, and super efficient. We would definitely use Carvana again!

They have good selection of cars on line. Their software is…read moreclunky and not very user friendly. They have the worst customer service I have seen in the auto industry. It is mostly non existent. The Orlando branch staff are not knowledgeable. The 800 number routs you into a text only AI format. You can get to a person after jumping through some hoops. It is all text only though... The delivery fees are hard to get accurately listed. Have the car sent to the local tower for best rates. So far I can't say I would recommend this business. They are too bare bones...

Had my service appointment today. I have to say I was able to get in and out pretty quickly even…read morethough I was late to my appointment. Bryan was great and took care of what needed to be done. I loved the fact that he explained everything in advance. And now they even have video of your service. Now off I go to work.

I took my vehicle here for some regular maintenance…read more I showed up at my appointment time and was promptly greeted by a friendly attendant. After checking in my vehicle, my wife and I went into the waiting area which was very reminiscent of restaurant style seating with multiple tables and chairs around. Unfortunately there was no complimentary coffee or snacks. The did have a cafe where you could by food that looked sub-par. I was slightly annoyed because after 10 minutes of waiting, one of the salesman came up and tried to buy my car and get me to do a trade in option...I'm just here for service. Typical dealer behavior but I was disappointed by it. They told me it would be 1-1.5 hours but it ended up taking just over 3 hours, which I was OK with because they offered a complimentary shuttle to a nearby shopping center but it was still frustrating that their estimate was so far off. When it came time to pay, the charged an additional hidden $40 "dealer fee". Once again frustrating, I thought that's what I pay for when I pay for the labor hourly rate? They also added another small credit card fee. Things add up and it's frustrating that they aren't up front about their costs. They also tried to tell me my 10 month old battery was bad and needed replacing for over $300. Naturally I declined because my battery is working 100% fine. They definitely were trying to take advantage of me. Overall, I hoped for a better experience and won't be back. I usually always do my own maintenance for this very reason but was short on time. I will use another private shop next time.

This family business has taken care of me and has taken care of my grandpa for many years. Happy to…read morehave them in the community.

Terry was amazing to work with, true gentleman and trustworthy man. These guys worked on my 89…read morecorvette and completely brought it back to life. These guys have earned a new loyal customer. Thank you sooo much guys!!

I was exceptionally pleased with Kevin LeMay who was my point person at Mercedes of South Orlando…read moreto ensure all the documentation was in order, all my questions were answered fully and to my satisfaction. I couldn't believe how seamless the process was and I am loving my new GLC300. Kevin worked with me well past 5pm to ensure I understood all the documents I was signing. He made sure I was comfortable with the entire process. He has a very friendly and professional disposition. I had a lot of questions about the documents I was signing. He was well versed in all the documents I had to sign and was patient with my myriad questions. Thank you Kevin!

After calling repeatedly for a service estimate, speaking with different people on two different…read moredays and multiple calls, including the system transfers hanging up on me, the text program finally responded from a Keith. Then, I could not reach him at the dealership nor get any response through the text program. I hope they work on the customer service response. Multiple choices in Orlando, I wish everyone luck!

I visited lexus of orlando several times looking at the RX350h. I ended up working with Z who was…read morepatient and knowledgeable. He listened carefully, but the color combination of my choice was nowhere to be found. Another interior color became available and Z called to ask that I take a look. I did and he was right, that interior really worked. Between Z and the manager Ed, I received the best deal possible including my trade in. I had checked other dealers further away, and they could not come close to the bottom line price that I was offered. Z and Ed were attentive and accommodating. This was the easiest and most fun. Car purchase I've ever completed. If you are ever in the market for a lexus start at Lexus Of Orlando. They will take good care of you.

I sent this to the gm VSousa@penskeautomotive.com with no response…read more Good evening, My name is Emily Reynolds, and I hope this email finds you well. As a long-time Lexus enthusiast who has owned several vehicles, I am quite disappointed with my recent service experience, which is the reason for this email. On June 19th, I purchased a brand new 2026 Lexus IS 350, which included an interior and exterior ceramic coating, a sun strip, and all-around tints as part of the "We Owe You" package. However, when I dropped off my vehicle on July 3rd, I was informed just two hours later that the tint technician no longer worked there. I had to wait and eventually reschedule. Tyler, who has always been fantastic, arranged for a valet service, and on July 24th, my vehicle was picked up. I was told I would have it back on Monday, which I was fine with. On Friday evening, Anthony Jones informed me that my vehicle was ready for pickup. I mentioned I might pick it up on Saturday, but he was supposed to call back to confirm and never did. On Monday, I called over three times seeking confirmation regarding when my vehicle would be returned, only to be told it might be Wednesday, along with a reminder that a loaner was provided for such delays. Deciding around 5 PM to retrieve my vehicle, I drove over an hour to the dealership. Unfortunately, I was not attended to by Anthony, who was supposed to be my contact while Tyler was out. Instead, the receptionist had me sign off on the vehicle, which was waiting outside, and I left. While driving, I noticed that the windshield appeared oily. I attempted to clean it the next day using water, soap, and ammonia-free glass cleaner, but nothing worked, leaving me with a cloudy windshield. Upon further inspection of the tints, I was shocked to find scratches and numerous bubbles on the side and back windows. I am truly disappointed with my Lexus experience and the significant inconvenience this entire situation has caused. Please reach out to me so we can resolve this situation.

I cannot say enough good things about our experience at Audi South Orlando. From the moment we…read morewalked through the doors, the entire atmosphere was welcoming and professional, but what truly made this purchase unforgettable was the incredible team that looked after us. A massive, heartfelt thank you to our salesperson, Moises Garcia, and Sales Manager, Ricky Sulyma III. Both Moises and Ricky went far above and beyond expectations for our family. They demonstrated the highest level of professionalism, genuine dedication, and standard-setting customer care throughout the entire process. Moises was patient, deeply knowledgeable, and attentive to every detail, ensuring we felt completely confident and informed without any of the typical pressure. Ricky made the management and finalization end of the process completely seamless, transparent, and respectful of our time and needs. Car buying can often be overwhelming, but Moises and Ricky made it an absolute pleasure. Their care and commitment to making sure our family walked away happy was truly impressive. If you are looking for a luxury experience where you are treated with honesty, respect, and top-tier professionalism, ask for Moises Garcia and Ricky Sulyma III at Audi South Orlando. We are so grateful for everything you did for us--thank you for an outstanding experience!

They are wonderful when they want to sell you a car -- after that you can forget about any level of…read moreservice at the dealer. They have gone straight downhill the last couple of years as I have been a LOYAL Audi customer for the past 10 years. However, I digress. My Audi SQ8 (3rd car leased from Audi Orlando) has been an absolute nightmare of a car for 15b months. The electronics are a disaster and I have a friend with the same car and she has the exact same issues. This car has ALWAYS had electronics issues, door lock malfunctions, the alarm goes off when simply open a door and the hatch opens on its own when I sit down in the car!. Fast forward to now the 4th time the car has been presented for the SAME issues and my assistant calls today to see if the car is ready as NO ONE has bothered to give me status update from 5 days ago -- my assistant has to wait on hold for an hour just to speak with a service rep and they said yes the car is ready!. Then she gets a text telling her the car IS NOT ready and we have no time to waste in the first place to chase down these people and a very expensive car to boot!. I have no time to continue this story but I swear ITS ALL TRUE. Take that AUDI of Orlando -- I have only just started,

Sophia is absolutely amazing ! Professional and genuine she…read moremade my purchase smooth and quick as they had the VW Atlas crossport I had really wanted for the VW dealerships ! Although it was super late , she ensured my new suv was detailed and wrapped with a bow when she handed me my keys! She's the best and I highly recommend her

Worked on a deal over the phone with Thomas. Told him what I wanted and the range I wanted to be…read morein. Tells me he would call me back. 3 hours later - nothing. I call and leave a message. He reaches back out the next morning apologizing (great!) and that he's working on the deal to get me close to the number (which he reiterated). Sends me several options all of which are almost 50% higher. I tell him none of those are close to the number we talked about out. He replied "what number " like we didn't discuss it multiple times. I repeat it and he states "we are worlds apart"... what? Won't ever do business with this dealership. This is why people loathe them and why companies that cut the salesperson out thrive.

Joel was amazing! He listened to me and my parents to get into the car they wanted. No pressure!read more

DO BOT BUY FROM THIS DEALERSHIP. We discovered a major problem before taking possession that the…read morespeedometer and gas gauge did not work. Despite me being fearful that the car wasn't legal to drive they refused to fix the panel and refused to cancel the transaction. We were bullied into taking possession of a vehicle where there was no working speedometer or gas gauge and THEN before driving away the side mirror fell off. When I mentioned being disappointed they said "you bought as is and if you have a problem, the GM will be here in a week". Most used car lots will fix cars that have safety issues (even if bought as-is). This car lot cares more about money than the customer's safety. UPDATE: the day after we bought the car the tire pressure was low and when we went to fill it with air the valve stem broke off. Had the car towed to a mechanic and while the tires were fine there was nearly $800 worth of problems they said the dealership's mechanic would have easily known were problems. Like I mentioned before the update, a reputable dealer makes things right even on an "as is" car. This dealer never once tried to make this car safe to drive!