I took 3 small/medium neon signs in to get an estimated repair cost. Each sign had a single break in the glass, so nothing major. I left the signs and provided my contact information. After a week I called and asked for an update since nobody contacted me. I was told that a 3rd party actually repairs them and they would get to it next week (no mention of this when I dropped them off). Another week of and a half of radio silence went by so I called again. I was told that the signs were sitting there but she'd have to call me back. When she did she said it would be $350 per sign to repair. My jaw hit the floor. I told her no thanks. The signs don't even cost that much brand new. It sounded like they just pulled a random number out of the air since no effort was made to contact me. When my wife picked up the signs she questioned the ridiculous repair cost and she was told that "they are a pain". Clearly they didn't want my business, so I wish they would have stated that from the beginning instead of wasting my time. I have more faith in the customer service from a stoner in a Taco Bell drive-thru than I do from these clowns. read more
