I don't normally come here but they have a contract with insurance company. They did a good job and completed quickly. The waiting area is not very friendly. read more

Classic Collision - Auto Glass Services Near Me - Van Nuys, California

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I chose Classic Collision since it was Tesla-certified. My car was involved in a hit-and-run. The other party claimed at fault. They had Geico insurance. When I brought my car in, Shawn Sgambellone was very transparent and let me know about possible timeline and barriers I could face especially considering the other party's insurance. Yet, he explained the repairs in great detail that I felt comfortable moving forward with the shop. During the time of the repair, Classic Collision/Shawn communicated via text and email any updates that were needed such as updates from the other insurance, and authorizations to proceed with repairs. What I thought was going to be a month long process only took 2.5 weeks and I am sure it is from the exceptional service from Shawn and Classic Collision. I was very excited to get my car back and the shop did a great job with the repairs. read more

Amazing service! From start to finish, everyone involved assured me that my car will be taken care of. They kept me informed throughout the process and when I picked up my car, it was perfect! Thank you for making this such an easy process. I highly recommend this place to fix your car. read more

I found classic collision because I needed a second opinion. I had a paint scratch on the side of my car. I was quoted $1K for paint correction at the first car shop I found. I wanted to get a second opinion/ estimate and went to classic collision. Tony is the best. He said - all I needed is a polish. He literally saved me $1,000. They did the polish in 10 mins and didn't charge me. If you want an honest / great quality work / and honest estimate, come here. I'm forever grateful - 1k savings is a huge deal! read more

Excellent body shop and amazing costumer service. Shout out to Ana W. And the front desk people.

Had an amazing experience with Classic Collision!! Great customer service! Very nice and super sweet receptionist!! I wanna thank everyone who worked on my car!!! They did an amazing job! Had my car looking brand new like if it came out the dealership!!! (Again) lol Shout out to the manager Jon! For always keeping me and my fiancé updated on my car! Awesome guy! Super helpful when going over the paperwork! We are definitely going to bring back our cars here when they need a fix up! Thank you to Classic Collison for taking care of my car !!! read more

Even though I had a very limited interaction due to my insurance company deeming my car totaled because the cost of repairing it (my car was completely drivable, but the rear of a wide load truck had veered into my lane and really made a mess of the driver's side bumper and entire back panel all the way to the driver's side door (two-door car). But at every step of the way, Ana was great to deal with - always responding to calls or e-mails, and always on my side. Highly recommended. read more

I have had several vehicles repaired with them over the years. I would say that they are the best I have encountered.They are the only people I deal with. They are very professional and get the job done right. They also showed me a lot of love lol. Shout out to kassandra, Maria, and everyone else up there. Such nice people. read more

Classic Collision - Car - Auto Glass Services Near Me - Van Nuys, California

I have been a loyal client of theirs for 30 years, since I started driving. Flawless work, professional, flexible, & courteous staff & mgt. They stand behind their work, have very high quality standards & execute every time. read more

Amazing service from start to finish! Everyone I encountered from Cassandra to David were welcoming, kind, and helpful! I felt safe leaving my Tesla repairs to them! Most of all, I appreciated all the frequent updates they provided via text and link to the online portal. They even got my car ready a little earlier than anticipated! Will definitely be recommending this company to family and friends! read more

Classic Collision - My car that was repaired by them after I was rear ended - Auto Glass Services Near Me - Van Nuys, California

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Thank you Classic Collision for making my car look like new! Tony and Cassandra were wonderful. I got regular text and email updates and my car was completed a few days ahead of schedule. read more

I just got my Tesla back today and I cannot recommend Classic Collision and Tony Pogosyan highly enough! SO professional, friendly and trustworthy - they really go the extra mile. Not only did Tony repair my car beautifully, so that it looks pristine, but he got it done a week earlier than originally scheduled. The whole place is so well organized, the lobby is great and the people are really nice and attentive. Tony is so knowledgeable, honest, friendly and communicative. He impressed me with the way he called, emailed and texted me with regular updates on my car and when things would be finished. He was also excellent with my insurance company. I really didn't have to do a thing. When I arrived to pick up my car today, Tony made sure the car was immaculately clean inside and out, and he had even buffed out some scuffs on the exterior for free. Then he gave me some extra touch-up paint that matched my car's color exactly and showed me how to use it on existing scratches myself. I will never go anywhere else for auto body repairs again. Tony and the team at Classic Collision were amazing, and made the whole experience of getting my car fixed so much better. Thank you! read more

Just got my car back from Classic today! Shawn was the absolute best, I had to take my Tesla model Y. They are a certified Tesla repair shop, only place I would ever take my Tesla. He helped me with process and I was always updated on what was going on with insurance. read more

First time had a decent experience, second time was poor. Repair worked, but they voided my HOV stickers without discussion and now I have no way of replacing them with the program ending. A previous repair (at this facility no less) had no issues with this - but now I've permanently lost my HOV access as a result of this. Would have delayed repairs if they had been up front, but instead I just got a call attempting to gaslight me into thinking they had of course always done it this way(despite, as I said, them having done it without issue just months earlier on the other stickers). Nick is great, just ask for him by name. read more

Went from damn!! To damn son like nothing happen!! Quick! I want to thank John and Eli for their hospitality and their hard work to get this done. I want to especially thank John. There was some things left on the car that I wasn't happy about the first round but John made it happen and got it right! Eli the manager there is very supportive and stands by the work of the shop. I know my car isn't a BMW or a Mercedes but when I had concerns about the car the they listened and fixed it no hesitation. They are two pro's fixing infinite dents one at a time. I would definitely bring by cars here for future work. read more

Classic Collision - After - Auto Glass Services Near Me - Van Nuys, California

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The team at Classic Collision is absolutely wonderful. I got rear ended in my Tesla suv and the service and communication has been awesome. Tony always makes himself available for any questions and I so appreciate having such an honest shop in our neighborhood. read more

Been here for the second time for my Tesla model x. Service is excellent, quality is really well ( recommended by statefarm), the cost of the damage makes sense for the outcome. You will not be disappointed. read more

Classic Collision is as professional as it gets, and their customer service is just amazing. John, Ari, and the entire staff are super friendly, very knowledgeable, and every interaction I had with them made the process that much easier. They made sure that my car was in absolute pristine condition when it was returned, and kept me updated at each step along the way. One of the employees was even kind enough to drive me to Enterprise to pick up my rental. If ever anybody is in need of a car repair, I cannot recommend Classic Collision enough. read more

I was referred to Classic Collision by Keyes. The experience was sub par at best. I had made an appointment and still waited 15-20 mins. I was given an estimate that was 35% higher than the other estimates I had already acquired and when I responded to Cristina's emailed estimate inquiring why, I was met with silence. "Courteous treatment will make a customer a walking advertisement." -James Cash Penney read more

I am so appreciative and just OTT extraordinarily pleased all around, and on every measure of consideration, with the caring and knowledgeable approach that Manager Jon DeVlugt and his whole team bring to taking care of cars (and their owners). Jon always "goes the extra mile" (literally and metaphorically) to ensure his customers are dealt with in a kindly, thorough, and transparent manner -- from explaining repair alternatives to overseeing his third-party vendors who provide services to his customer's cars and to arranging rental cars. He is an absolute true pleasure to work with. The shop's pricing was very reasonable, and I emphasize again how transparently he provided pricing and part information, answered questions, and suggested alternatives to maximize need vs. cost efficiency, so I could make informed choices about services. Jon seems to intuitively operate from a place of understanding how customers feel when they have the world turned upside down when their car is out of service. He does all he can to make an inconvenient time as smooth as possible on his end, and with a pleasant and cheerful demeanor, always. I had the distinct impression that no matter what time it is, Jon keeps working every day until the last customer's needs are attended to, and does this with grace and a positive attitude. John's high-level standards for superior customer service extended to his team, also: Receptionist Kassandra instantly made me feel like my car, and me, would be well taken care of, from the moment that I first called. Office Manager Maria similarly brought an empathetic and friendly approach, and a high level of knowledge, to how she interacted with me, on several occasions. Their well-lighted, comfortable, and spacious waiting room is a further testament to Classic's enthusiasm and values in supporting their customers, all the way to vehicle repair. Classic Collision deserves six or more stars, but I can only check off the 5 that appear here, and I do so with great enthusiasm. In conclusion: FIVE STARS and THREE CHEERS for Jon and his whole Classic Collision - Van Nuys team. read more

I have had 4 different high-end. Vehicles repaired at this facility, over the last 15 years. The service is impeccable. The work is above 5 stars, most of all, the general manager John is the utmost professional and keeps his word. John delivers the vehicle on time in perfect condition.This business was formerly known as pride.Auto body same ownership. read more

I had a great experience with this company and Adriana. I was recently involved in a car accident where my Toyota camry was rear ended. I was able to make an appt for pics/estimate and the car ended up being ready in about 2 weeks. Adriana kept me in the loop and communicated with me via email and phone. I just picked up the car and they did a very good job replacing the bumper. Thanks read more

I had an appointment this morning and spoke with Nick. Nick is very customer service oriented and certainly represents Classic Collision in a most positive way. He explained what needed to be done and my concerns were warranted. I did explain that I just needed to see what the costs were to do some minor repairs. I felt that his honesty and explanation of what the estimated costs would be at this time. Most likely would not increase the value of my vehicle. For that, I am very grateful for the information. I would certainly send family and friends to Classic Collision for any vehicle related body problems. Just outstanding, customer service. read more

Terrible service, the personal perfumes inside are stolen ..They told me they would refund but they never got anything

I just wanted to take a moment and update my review. I got the car back and it looks amazing. And even more than just the look of the car, the experience with classic was amazing. Kassandra, Tony and John truly went through extra mile. There was an issue with my airbag that required Tesla to handle it. They made the appointment and put me in touch with the service manager who gave me the best service experience I have had with Tesla because of their outreach. If you have a Tesla I recommend classic. They're certified for Teslas and have connections there to make sure your car gets fixed right. read more

Edit to my previous review. I now understand my car is actually a limited edition model, and the parts aren't readily available. I am completely satisfied with the work done on my car and with the service provided by the staff. My only suggestion would be to do away with the automatic text updates and do better about communicating the issues causing delays directly so there's no misunderstanding. My car looks great, and I'm happy to have her back. read more

WORST COMPANY I'VE EVER DEALT WITH!! they used to be Pride Auto body that company was fantastic. These people need to hang a cover over their name. NO CUSTOMER SERVICE! I had my windshield broken by a rock on the fwy. A $2000 job with calibration. I spoke to them for 2 days. I got my insurance to contact them. They told my insurance, who they are contracted with, that the job was a nuisance and not enough damage for them to take it. 1st. That would have been nice to know BEFORE I headed down there to pay the deductible. 2nd. When we need a major auto repair, that is the last place I would go. You just lost the business of 5 families who used that location for all car repairs and spread the word. Now the word will be spread that if they don't get enough cash, you aren't worth their time. They are not worth my time except to post this review to warn others read more

LOVE Classic Collision! My Lexus SUV had been vandalized and Liberty Mutual recommended Classic Collision; I used them years before when they were known as PRIDE Collision and was thrilled that my insurance company recommended them. Matt, their customer service manager, was excellent; returned emails promptly, kept me updated on what was going on with the vehicle AND I received my car back EXACTLY on the day they promised it would be ready. If you desire excellent, "kid glove" treatment, this is your shop. Car came back gorgeous and shiny! Thank you, guys. Love you but hope not to see you again anytime soon. :-) read more

Second time my new Tesla was hit! Classic Collision repaired it both times. Second hit I paid for myself so I was very cranky! Anna made sure it was all fine and walked me through a couple of snags skillfully. Tesla looks brand new again and all is well. Beautiful work and good service. read more

I cant say enough about my incredible experience with Kassandra at Classic Collision. She made what was a rough situation a five star experience. She communicated almost daily on the updates for my car, which had extensive damage. The work done by the body shop people was impressive, and I could not find any flaw. But again, Kassandra stepped up at every moment to help facilitate the fixing of the car, as well as delivering it to my house due to a broken arm. Clearly, John, the manager keeps his employees happy, because happy employees make for a great experience. I would not hesitate to take a car here again. read more

I highly recommend Classic Collision! From start to finish the manager, office staff and technicians were kind, thorough, friendly and very professional. They work with more in network insurance companies so the wait time was much faster than when the shop was called Pride Collision. So happy with the results!!! read more

I have been going to this location to tend to my Lexus and Toyota SUVs since they were Pride Auto Body. Despite the change in ownership, the high-quality of front of the office personnel still remain the same. We have had repairs that ranged from a few hundred dollars to nearly $10,000, and everything has been done exceeding our satisfaction. No auto body shop is perfect, and your car will never be perfect after an accident. However, these guys try to get it right and as close to what we want every time. We are pretty high maintenance when it comes to our vehicles, how they look, how they drive, etc. John, one of the managers, and Nick and Christina, two of the customer facing staff, have been nothing but professional, patient, accommodating, and communicative. What I recommend at any body shop is that after repairs are made, go over your entire vehicle with a fine toothed comb, and bring up any problems that you see that still need fixing or adjusting. I do that with these guys, and they handle it every time with class. read more

I want to start by saying that Tony and John came through and fixed for me what the other body shop (ask me directly) was incapable of doing. A shout out for great service and true quality work, with a smile. Their entire staff, from the front desk to my coordinator Andrea. Thank you all! I really appreciate your work and honesty and explaining where the other shop failed to address the damages and how you went above and beyond! Im willing to discuss in detail to anyone that wants more info. Thanks again! read more

New Review: I just received my car and I was in total shock, a big dash on the front part of my car, and then grease and dirt stains on my leather seats. Disgusting people. Never again coming back to this place, When I dropped off my car I told Kassandra to please make sure my leather seats are covered including my dashboard with plastic, that was not done. They're grease stains all over my new carpet, and the manager John is just useless and not helpful at all. He was being rude and not even trying to understand the way my car was given back to me. On top it he told me he did a favor of giving my car back to me soon, lol. When I dropped off my car, there was little bit dust on my carpet, but having grease is a big difference. I just rubbed my fingers on my car carpet and my top part of my fingers were greasy. I just wiped my leather seats with water on a rag and I was surprised, now I have to pay $85 dollars just to get my whole inside detailed. Giving my car back in that way is Just a slap to my kindness and respect I gave to these mediocre's. The only thing good about this company is Ms. Ana she was very sweet and very understanding woman. Old review: Kassandra, Ana, and Maria are a perfect fit for this company, they always go above and beyond on their service. 100/100 on service and responsibility. After an unfortunate fender/bender, they took my case right away, and helped me. Kassandra has been an Angel to me in this case. Making it ease free and making sure that I'm getting taken care of. And one of the best things, this company is certified by Mercedes Benz itself. If you want a smooth sailing definitely come here. read more

Classic Collision - Auto Glass Services Near Me - Van Nuys, California

Update: Despite the fact I provided responses to their internal survey and despite the fact I had a scheduled appointment at their facility on Tuesday, no one reached out to me. They did a good job on my vehicle, but my experience tells me they are about money #1 and customer #2. The only response I got is below and when I responded to that, it was crickets. This place used to be called Pride Auto Body. The service was excellent. However, when I went there for repairs this time, it had changed to Classic Collision. The change has not been good, imho. Kassandra was my contact and I don't really blame her - she was just a messenger. However, for a fairly minor job, they held onto my truck for 19 days. I was told parts they ordered arrived on June 9th; on June 9th, my truck also was painted. Then it took 12 more days to get my truck. Not once did anyone from CC try to make me a happy customer. Another minor issue, they will charge you the 3% credit card charge if you pay by credit card. Not a major issue, but it is petty. It makes the business look cheap. Zero long term thinking. Yes, they got an extra $15 from me, but they've lost all of my future business. Why an business would do that is beyond me. My suggestion: Go elsewhere, anywhere. read more

I was advised to use Classic Collision after a person hit my car in August. Classic was a repair shop that was recommended by my insurance, as well as the insurance of the person who damaged my car. Initially customer service was fine. They were helpful about providing my estimates and updating me on progress. When I finally picked up my car (after 2 plus weeks), I see that the accident damage was repaired BUT the paint on my drivers side bumper was peeling. I drive a 2021 vehicle, so I was very shocked to see the peeling. They made me review blurry photos from the initial inspection (which absolutely didn't show anything). The manager steps out to chat with me. He's stammering and stumbling over his words to tell me that whomever repaired my bumper "before" did the paint incorrectly. There was no before. I purchased my car in December 2021 from Keyes Lexus and it had a completely clean Carfax. I also have several clear "before" photos of my car that don't show any paint damage. The manager admitted that they removed the bumper to repair the dent from my initial accident, but they aren't going to do anything to fix the paint they destroyed because it isn't "covered." I also noticed that my tires were low, even though they were fine when I dropped my car off on September 7th. I'm just fed up. All of this because some lady hit my car in August. Classic Collision "fixed" one problem just to create another... UPDATE: I went to Jiffy Lube to see why my tire pressure was low. They tell me there's a big fat rusty nail sticking out on the side which can't be patched because of the location. I would NEVER recommend Classic Collision Sherman Oaks to my worst enemy!! read more

Classic Collision - A nail sticking out of the side of my tire after getting my car from Classic Collision Sherman Oaks - Auto Glass Services Near Me - Van Nuys, California

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By far this is one of the best body shops around. They were recommended to me by my insurance. From beginning to end of my trucks repair this shop have been consummate pro's! The staff here are amazing and they did an excellent job repairing my truck. Their customer service is superb! Tony is amazing! Hardworking and humble. You cannot go wrong going to this shop. They even let you pay your deductible after the repair work is done! read more

Excellent Service. Had some issues with my newly bought Honda and Jon took great care of us. Repairs were well done and on time, and everything was to our satisfaction. Highly recommended read more

Outstanding work on my car. It looks like new. Excellent customer service throughout the repair process from Kassandra Cortez. I highly recommend Classic Collision to anyone needing car body repair. read more

Was referred to Classic Collision by Keyes European/Mercedes. No one is picking up their phone line and their Voicemail box is full. Not a good sign for attention to detail and follow up. read more