I waited to write my review, because at the time I was extremely upset. If there was an option to give negative stars, I would.
Last month, I brought my car to get it washed. I chose this location, because it was a shorter wait compared to the one I wanted to go to (huge mistake). I was quoted 45 minutes. I figured, I could go next door to dollar tree and look around. As I returned, my car was parked in the front with all four of my doors wide open, another car was parked next to mine and towards the back a worker was working on another car. (Total of three cars parked outside) I walked up and looked at my car and I saw water marks there as if no one had started on my car. I waited and I'm looking around wondering where are the employees? I only saw one working on a car towards the back. I looked at the time and it's been 10 minutes and no other worker in sight. Mind you my keys are on my windshield wipers so anyone could've walked up and drove off in my car and the employees wouldn't of known. I go inside and asked the cashier if she knows who is supposed to work on my car, because it's been sitting outside for 10 minutes and no one is out there? I also added that there are water marks in the front and back and since it's a black car, I'm concerned. She answered with an attitude, "that's impossible your car has any water on it." I was dumbfounded so I replied, "do you want to come outside and see my car, because there's water on my hood and trunk." She ignores me and gets on the walkie and speaks in Spanish asking who is working on the black car as if I don't understand Spanish. No I'm not Hispanic but like millions of other people, I can understand some Spanish and knew exactly what she said. I go back out and waited. Another 5 minutes passed and no one showed up. I go back inside and told the cashier that no one showed up and it's been over 15 minutes and all four of my doors are open and I'm concerned about my car. The cashier cuts me off, responds with an attitude as if my presence was an annoyance to her. I asked her why does she have an attitude and it escalated. She raised her voice at me and I being the customer felt like she had no type of customer service skills and reacted very unprofessional. What was the result, I cussed the cashier out and demanded to speak to the manager and walked out because i was pissed off. The manager came out and she wanted to hear my side of the story as if she didn't hear what was going on. The thing that blew my mind was what the manager said. She said, " it's been a long day and I work with her and that's how she speaks to people." I was almost lost for words, in my mind I couldn't believe this manager said this is how her employee speaks to people. WTF! No wonder this establishment has horrible reviews and no wonder this girl felt like she could speak to me any kind of way, because management think it's ok for her to speak that way!
I told the manager I needed my car to get done, she had two employees work on my car and she apologized and asked what she can do and I told her I will never return to their car wash again. She offered a free car wash and I told her it's not about the money, it's not about my car sitting outside, it's about the type of service I received and the way the cashier spoke to me. What's crazy is she thought it was ok for her to speak that way. She gave me a certificate in an envelope and she insisted I accept. There was an older gentleman sitting on the bench and I asked him if he would return there again and he said yes. He asked me if I was ok and he said sorry that I had to go through that with cashier. I told him I'm ok and I handed him the envelope. I told him to I will never return to this establishment again. He thanked me and I went about my way. I checked my car and of course whatever they used to wash my car left scratches on my trunk. Smh!
People, save your time, money and your car from getting damaged! This is the worse car wash I've ever been too. If you want 100% hand car wash, go down the street to Palmdale Car Wash. I should've went there and waited with a peace of mind. They do everything by hand and they also have an oil change connected to the car wash. The owner is on site and hands on. Everyone that works there are polite and does an awesome job! read more