Please avoid taking your car here. I had visited a couple of times before with no issues--the wash seemed to work well. But on my third visit, while my car was going through the scrubbers, I suddenly heard a loud noise. The scrubber completely ripped off my rear windshield wiper--not just the blade, but the entire assembly. My car is a brand new Subaru, so there's no reason this should have happened. I had my toddler with me and was in shock. As soon as the wash finished, I ran to speak with an employee named Nate. I was visibly shaken and explained what had happened. Nate told me to leave my contact information and said he'd pass it along to the manager. I even told him to check the wash tunnel, where all the broken parts were left behind, and I took photos of the damage. Unfortunately, I've never heard back from the owner or anyone else. If you value your vehicle, I strongly recommend going elsewhere. read more

Was so glad when we got an AUTO SPA in Terrace Heights. We agreed not to use Classic Auto Wash anymore because after YEARS of failing equipment, it was only when a new business came in that they decided to take care of their machines and make additions. Showed that they did not care about taking care of their customers, but about filling their pockets. We stopped by today only because they have a shampooer. Terrace Heights machine was broken and unusable. Nob Hill machine took our money, but no suds ever came out. No attendants in sight to help us at either location. DONE! read more

Came to get a wash paid my $14 and all I got was a rinse. No soap went on my car. At this point I'm just annoyed.

This car wash is a joke. As to the one in terrace heights where my damage was done. I pulled in put a 20 dollar bill in thing ate my change. So was like watever. Next pull in noticed the machine clearly wasnt trowing alot of water and just started brushing my escalade with dirt all over. When finished i got off for damages as how i always do to check when goin in a automatic car wash. There they were scratches all over. Dirtt in certain spaces. Called the number on door never answered left voicemails. No call returned. No one to get hold of. Till 3 days later they finally answered. Sent me videos of certain angles of my truck being washed. Of course i had pics and a video to prove too. They never even called me nor talked in person just kept texting me. Unprofessional told me to take it to one of there body shops where they have an account. So took it down to them. Northwest auto body shop on fruitvale. Clearly as i tought dude right away started telling me nothing happened to the grill blah blah as i was showing him those marks looked alike to the ones on my paint. Tried showing him pics he didnt even wanna look at my phone kept saying pics dont speak. Told me to wait for when sun would come out and come back with my truck washed haha? Really? It could been easy for him to call the car wash owner and ask what do we do next. They could of washed it too and checked it there selves. This guys are just crooks. Working and agreeing to each other. I told the body shop guy ill just file a lawsuit on the car wash wich was weird got offended. And told me over a 100 buff job your gonna do that? If your goin that way you have no reason to come back. I cashed out my escalade close to 30k not even 2 months ago... know with what i paid for it i would be taking good care of it and this ends up happening. read more

I took my car in for a wash and came out with car damage. I freaked as my car is my baby. It took well over an hour for the owner to get there. I told the attendant I would go and file the police report as my insurance company suggested, and be back as I was not going to sit there for 1.5 hours as the owner said it would take him to get there. I needed his insurance company info for my insurance company. The owner refused to have the attendant give me the info. When I came back, I was more calm as my insurance company said that this would be handled and the police report had been made. The owner had just arrived as well. He got out of his car and was very aggressive from the start. The owner started the conversation by yelling at me and stated that his car wash didn't do the damage. My car is my baby and I check it out each time I get into to it. All I know is it was not damaged when I drove it that afternoon to only one other place for an early dinner. We sat at a window seat where we could see my car. My son wanted me to try this car wash as it did a good job on his truck. I check my car often in a day as it is my baby. I check my car after each washing - though I usually hand wash it myself - my son treated me to the $9 special. As usual, I checked it out for cleanliness and not only found dirt not removed at the runner guard level, but a long, potato-like scrape immediately above where the dirt still was. There is also a gouge on the passenger side. I drive a sports car that is very low to the ground. The car wash jammed up during its cycle and the guy had to reset it, letting us wash it another time. This owner acted like a jerk to someone who was very distraught over their damaged vehicle. Finally after his yelling at me for a few minutes, I told him I just wanted his F*ing insurance company's name, and that we would let the insurance companies handle it. I then asked him if he was refusing to give it to me. He stated no, and the conversation - if you can call it that, was over. read more

Has the option to use your credit/debit card instead of quarters. I thought that was great so I tried it and my "activation code" never started the wash. So I cancelled and went to "print" my receipt. It never printed a receipt but it showed me on the screen my name from my card the last 4 digits of my card and the charges which were $0.00 since I didnt use anything. I tried again thinking I may not have read the directions correctly so after re-reading them I tried again. Same thing it would not work, so I gave up and used my quarters. I checked my account of my debit card and there are 2 $10.00 charges. Now I have no receipts and I'm out $20.00 for nothing. I'm furious that their card system is so flawed and it makes me wonder how many people they screw out of money because it doesn't work correctly. Whatever you do, DO NOT use the charge option. Better yet go somewhere else they rip customers off. read more