Another great visit as always, the staff is very helpful and kind. I went for an eye exam even…read morethough I had Lasik many years ago. Part of this practice during the pandemic is to call when you get there and a staff member brings you paperwork if needed. From there at your apot time, you go to a screener in the front foyer where you are asked questions and get your temperature taken before entering. I needed an update on my glasses mostly for nighttime driving and occasionally if my eyes are tired. I'm very lucky as its a tiny prescription and my new glasses have anti-glare which helps a lot with the brighter headlights. I was able to pick up without an appointment but called from my car and picked up in the foyer screening area. For fittings, appointments are required.

I had an eye exam done on September 6th to get new prescription glasses…read more Received glasses a week and a half later two weeks maybe the lens in the prescription was wrong I cannot see out of my glasses I know had another exam done on September 23rd the measurements were wrong on the first pair. They were ordering me new lenses for my glasses on the 23rd of September it is now October 9th and I called because it has been 2 week, I called to check on my lenses to find out they haven't even ordered my new lenses so now it's been over a month. I cannot see out of these lenses they are wrong and now since they have an order them now I'm going to have to wait another couple weeks to get my lenses. I have wore glasses since I was 10 years old I am now 67 years old I have never been so disappointed in some place They are dealing with my eyesight and they take it so nonchalant I will never ever go back

Great doctors, great staff, great place to take your family. They are kind, helpful and caring…read more Very good patient manner.

I called the office 4, possibly even 5, times over 6 weeks requesting Dr. Hardie write a one…read moresentence note for a simple work accommodation. I have never heard back. If he didn't want to write the note for whatever reason, a response no would have been better than being completely ignored. I had been a patient for a few years. I will not be going back.

My husband was 10 minutes late for an appointment,he called and was informed that he was cancelled…read moreand if he made another appointment there would be a $50.00 charge.Needless to say he will not be going back there. He talked to the receptionist and she told him it was the Doctor's rule in a not so nice way.

Been going to this office for a few years now, and I couldn't be happier. The staff is always very…read morefriendly and helpful. Would recommend this business to anyone looking for their eye care needs.

I bought Fred's life rtme warrenty, I spent over a $1000.00 plus lens with everything. Your front…read moredesk individual does not want to look up my invoice on your old sytem. I been lied to and I spent a lot of money there. Your service stinks with the new ower. No accountability, she rude, lied and doesn't belong there. I will never got back to your group. I want my invoice for my Fred's, the total cost so I may get another pair, so I have to tell my insurance company that it like pulling teeth. A paying customer no matter how long deserve. I deserve 1st class service. You guys to even make the cut with the lies and no sevice from anyone. I called 3 times each time is a different lie, instead of wasting time she should got this invoice and be done. Who picked this new sytem with out all history of clients. I did technology all of my life and this should of been addressed right off the bat. Your whole group seems like there as no protocol, no customer service structure. Poor, rude and lie/ don't what to do a job. You need to know. All true. If you can please go into old sytem to generate a invoice, going threw insurance as you know I need proof. Mr. Sanchez 419-346-3504 call if you want to organized your business. Currently your group is on very poor status with me. If you care please get invoice. Thank you. Need asap for invoice per insurance instructions. I can't just pull a number out of the blue, need invoice. Thank up u and I hope you have the ability to adapt in todays business world. Front line is your life line.

Inept. The doctor I…read moredealt with there was ok, but the entire staff beyond him was worthless. From scheduling appointments and billing me, to performing tests, and fitting glasses, the women were terrible at their jobs and for the most not pleasant to deal with. A woman gave me a test, during which I questioned her doing something a certain way. She told me she was doing it right and continued. When the doctor later commented on the odd results he was seeing, I mentioned my concern and guess what, never having even know of this type of test or the apparatus involved, I knew more about how to do it than the technician assigned to operate it did. The doctor did reprimand her about it, but still. I came in to them explaining how the prior place had messed up the focal points of my lens for my last pair of glasses, and sure enough, they did the same thing. They had taken "pictures" in doing a certain test. On getting my eyes examined the next time (somewhere else), I called to get these "pictures" for the doctor to compare. They not only didn't give me the pictures, but told me I had never had any sort of such a test done, so the pictures didn't exist. A flat out blatant lie. I just don't know if it was ineptitude or to cover up their having lost them. If it weren't for this being something a bit serious, it would be laughable how terrible a place this is.

Patients beware: Had exam on 11-16-22, ordered, and fully paid-for new lenses to be put in my…read moreframes. $1200 for two pair; one pair just for distance to participate in sports; those lenses came in. The important pair that I need 24/7 NEVER came in. Today is 12-21-22 - FIVE WEEKS later - and no lenses. No phone calls. Stopped in after 4 weeks of waiting and told the lenses would be in this week - now almost Christmas, and have heard nothing. This is truly ridiculous. Update: 12/27/22 - Contacted today - lenses finally arrived from out of town lab! Lenses were fitted into my frames within 1/2 hour of the call. Yes, it took nearly six weeks to get them; some of the blame does go to an out of town lab which they have to use for our insurance. I am adjusting my review to indicate [finally] friendly and punctual service at the end of this transaction.

Don't give them your phone number. They will haunt you forever, even when you tell them to "STOP…read moreCALLING". My eyeglasses were never strong enough after I received new ones, even went back, Went to a new eye dr.

Dr Knupp is very gentle with me. I do not care for things around my eyes. He is very thorough. He…read moreexplains things to me in wods that I understand completely. The glasses that I ordered are well fitting

I've never went anywhere else because I didn't need to. Dr. Costa has always been my eye doctor and…read moreI will continue to go here because of the great service. He always gives me a free pair or contacts between visits when I'm updating my prescription.

My experience with the staff at RX Optical here has been really really stellar. I had to find a new…read moreprovider from my previous (Village Eye Center in Costco) because of insurance changes. I ordered contacts here as well as had an insurance snafu, which the ladies at the front desk helped solve. Also, they just seem like they like work and it's a fun environment. Team culture real translates to what a customer experiences. I have my first eye exam with Dr. Baltierra is in a few short weeks and I expect if it's anything like my experience with the staff so far, it should be good!

I recently had the pleasure of working with Ashley, the manager, at the Saline location. She took…read morethe time to listen attentively to my concerns and provided me with thorough explanations. Not only was Ashley incredibly helpful, she was friendly and professional. As I waited a short time, I witnessed her utmost professionalism while communicating with customers on the phone and in person. Ashley offers a level of customer service that is top-notch and what I wish all people working in customer service would emulate. Renée

I have been going to Dr. Marra for over 25 years. He is the absolute best! He is caring and takes…read moretime to get to know you. I was quite concerned to read the negative reviews about the folks "in front." Happily, rudeness and feeling hurried has never happened to me. I am one who looks to Yelp when assessing a new business. I do weigh reviews and am willing to give any business a chance to weigh those mixed reviews for myself. Please give Dr. Marra a try! He IS the best.

Every time I have an appointment I have to wait about an hour in the waiting area to see the Dr. I…read moreeven call early to see if they are running behind but they will not confirm or deny what timing is looking like. I am actually surprised I am the only one who has reviewed this office about the extraneous waiting.... Well, if anyone needs me, I'm in a the waiting room still.