Fountain Optometry exceeds my expectations every time I enter. The receptionist always remembers my…read morename and greets me immediately. I never wait for more than a couple of minutes (except once when Dr. Fountain had an emergency patient- but I forgive). Dr. Fountain did my pre/post op testing for Lasik, everything has gone smoothly. I made an appointment one day thinking something was wrong with my eyes,when in fact it was a medication I was on causing vision problems, he did not charge me for the visit. Excellent customer service. They also have a cute selection of modern eyewear available.

I had a great experience here! Dr. Fountain is great and so are all the employees! Very helpful, I…read morewill defiantly be going back!

My experience with the staff at RX Optical here has been really really stellar. I had to find a new…read moreprovider from my previous (Village Eye Center in Costco) because of insurance changes. I ordered contacts here as well as had an insurance snafu, which the ladies at the front desk helped solve. Also, they just seem like they like work and it's a fun environment. Team culture real translates to what a customer experiences. I have my first eye exam with Dr. Baltierra is in a few short weeks and I expect if it's anything like my experience with the staff so far, it should be good!

I recently had the pleasure of working with Ashley, the manager, at the Saline location. She took…read morethe time to listen attentively to my concerns and provided me with thorough explanations. Not only was Ashley incredibly helpful, she was friendly and professional. As I waited a short time, I witnessed her utmost professionalism while communicating with customers on the phone and in person. Ashley offers a level of customer service that is top-notch and what I wish all people working in customer service would emulate. Renée

Everyone there was amazing! The whole experience from start to finish. The team was very attentive…read moreand love the Doctor

I've been going to SVS for several years now. The service and Optometrist have been OK. HOWEVER,…read morelast year, I was introduced to a new Dr. She is FANTASTIC! I have a couple of issues and needed to come back this year as well. She has a great demeanor and takes the time to completely explain what's going on, what to expect, what to look for going forward. I highly recommend her. This bubbly enthusiasm has carried over into the staff as well. GREAT JOB SVS STAFF!

My husband was 10 minutes late for an appointment,he called and was informed that he was cancelled…read moreand if he made another appointment there would be a $50.00 charge.Needless to say he will not be going back there. He talked to the receptionist and she told him it was the Doctor's rule in a not so nice way.

Been going to this office for a few years now, and I couldn't be happier. The staff is always very…read morefriendly and helpful. Would recommend this business to anyone looking for their eye care needs.

Great doctors, great staff, great place to take your family. They are kind, helpful and caring…read more Very good patient manner.

I called the office 4, possibly even 5, times over 6 weeks requesting Dr. Hardie write a one…read moresentence note for a simple work accommodation. I have never heard back. If he didn't want to write the note for whatever reason, a response no would have been better than being completely ignored. I had been a patient for a few years. I will not be going back.

Patients beware: Had exam on 11-16-22, ordered, and fully paid-for new lenses to be put in my…read moreframes. $1200 for two pair; one pair just for distance to participate in sports; those lenses came in. The important pair that I need 24/7 NEVER came in. Today is 12-21-22 - FIVE WEEKS later - and no lenses. No phone calls. Stopped in after 4 weeks of waiting and told the lenses would be in this week - now almost Christmas, and have heard nothing. This is truly ridiculous. Update: 12/27/22 - Contacted today - lenses finally arrived from out of town lab! Lenses were fitted into my frames within 1/2 hour of the call. Yes, it took nearly six weeks to get them; some of the blame does go to an out of town lab which they have to use for our insurance. I am adjusting my review to indicate [finally] friendly and punctual service at the end of this transaction.

Don't give them your phone number. They will haunt you forever, even when you tell them to "STOP…read moreCALLING". My eyeglasses were never strong enough after I received new ones, even went back, Went to a new eye dr.

I bought Fred's life rtme warrenty, I spent over a $1000.00 plus lens with everything. Your front…read moredesk individual does not want to look up my invoice on your old sytem. I been lied to and I spent a lot of money there. Your service stinks with the new ower. No accountability, she rude, lied and doesn't belong there. I will never got back to your group. I want my invoice for my Fred's, the total cost so I may get another pair, so I have to tell my insurance company that it like pulling teeth. A paying customer no matter how long deserve. I deserve 1st class service. You guys to even make the cut with the lies and no sevice from anyone. I called 3 times each time is a different lie, instead of wasting time she should got this invoice and be done. Who picked this new sytem with out all history of clients. I did technology all of my life and this should of been addressed right off the bat. Your whole group seems like there as no protocol, no customer service structure. Poor, rude and lie/ don't what to do a job. You need to know. All true. If you can please go into old sytem to generate a invoice, going threw insurance as you know I need proof. Mr. Sanchez 419-346-3504 call if you want to organized your business. Currently your group is on very poor status with me. If you care please get invoice. Thank you. Need asap for invoice per insurance instructions. I can't just pull a number out of the blue, need invoice. Thank up u and I hope you have the ability to adapt in todays business world. Front line is your life line.

Inept. The doctor I…read moredealt with there was ok, but the entire staff beyond him was worthless. From scheduling appointments and billing me, to performing tests, and fitting glasses, the women were terrible at their jobs and for the most not pleasant to deal with. A woman gave me a test, during which I questioned her doing something a certain way. She told me she was doing it right and continued. When the doctor later commented on the odd results he was seeing, I mentioned my concern and guess what, never having even know of this type of test or the apparatus involved, I knew more about how to do it than the technician assigned to operate it did. The doctor did reprimand her about it, but still. I came in to them explaining how the prior place had messed up the focal points of my lens for my last pair of glasses, and sure enough, they did the same thing. They had taken "pictures" in doing a certain test. On getting my eyes examined the next time (somewhere else), I called to get these "pictures" for the doctor to compare. They not only didn't give me the pictures, but told me I had never had any sort of such a test done, so the pictures didn't exist. A flat out blatant lie. I just don't know if it was ineptitude or to cover up their having lost them. If it weren't for this being something a bit serious, it would be laughable how terrible a place this is.

Dr Knupp is very gentle with me. I do not care for things around my eyes. He is very thorough. He…read moreexplains things to me in wods that I understand completely. The glasses that I ordered are well fitting

I've never went anywhere else because I didn't need to. Dr. Costa has always been my eye doctor and…read moreI will continue to go here because of the great service. He always gives me a free pair or contacts between visits when I'm updating my prescription.