make glasses incorrect, made fun of customers in front of other customers. talk down to customers
It started like this . I took my wife in for an initial appt. while she was back their a customer came to show his new glasses were not correct. They proceeded to give him a hard time ,asked him for paper work which he gave, then that was not good enough. After a few minutes of harassing this man he left with the issue worse. my wife came out from her exam and we ordered 2 pair of glasses. We purchased their insurance and paid for her glasses. When we got to the car I told her what I saw. Her response was oh. When the time we were told t glasses would be ready they didn't call or communicate in any form. So after us calling them 3 different times the answer was yes they just came in. She went and pick them up. 3 or 4 days later she tells me it's hard for her to read things out of her new glasses. I told her to call them to schedule a time to come in for this issue. There is no need to tell you how hard it was to get a time asap that met both our schedules. 10 days later we were there. she explained why she was there. All they wanted was her insurance info, her name ,phone, b day not good enough. when they finally stop to listen to her and not over speaking to her they then said oh it's been a month maybe your prescription has changed. We need to schedule an eye exam that she will have to pay for. Just got an eye exam a month earlier for her there. They took her back for her 2nd exam . They did not see me sitting in a chair. Any way while she was back getting her exam they stated making fun of my wife, rolling their eyes doing what some females do. I didn't say a word . when my wife came out of the exam room I walked up to the counter with her. Told her what I just saw and heard. My response was fuck these people , I said there at the counter. They started doing what ass holes do, raising their voices denying it. They didn't like it that I was able to record most of this on my phone. I started playing it back to them with their faces and voices saying this stuff about a customer. Oh by the way after what my vision insurance paid I paid an additional 1200.00 to get what my wife wanted. Anyway after realizing they didn't measure the no line bifocal correctly and didn't want to see themselves acting a fool on a video they got right on fixing the problem fast. All at no pay. I waited to get my wife's glasses back before writing this review. I wonder how many of their good reviews are self written. I'm a retired US Army helicopter pilot (25 ) years and then retired in civilian life from ALCOA as their plant manager. I am not an intitled snowflake. Just a consumer who still has my growing up in Chicago attitude. I wonder how many baby dadies these girls have, certainly didn't see a wedding ring on their hands read more