Been in several times over the last few years and like the staff and Dr. Tubbs. I'm in and out very quickly and they are all very friendly. Will continue to use them. read more

Did Do NOT give Clarkson any of your hard earned dollars. I wear transition lenses (as in multiple scripts in one lens). I pay for eye wear insurance. My puppy recently got hold of my glasses, scratching into the lens so deeply. I can't see out of them. I need them to drive, to read, to work, to live basically. I need glasses. I took them to this store where a very friendly and kind person, Christina, helped me get them reordered. Said it would be 7-14 business days. Inconvenient but cool, so I paid the extra $150 or whatever to have them replaced. Three weeks go by, and not a word from Clarkson. I call them. They say something about they aren't in yet but will give me a call when they do come in. Cool. Another two weeks go by and I still can't see and I still haven't heard from them. So, I call again. This time, they tell me "oh, it looks like the lenses are ready but the frames are on back order from the manufacturer." After a deep breath, I ask if I'm suppose to wait indefinitely for them or can I come in and pick out a new pair of frames and pay the difference? They say, sure "for a $40 restocking fee." Oh, so now they're charging me for a restocking fee for a product out of stock. But, they're willing to let me come in and pick out new frames, paying the difference. Ok, cool. I get to the store, my buddy Christina notes her store manger isn't in, but she'll give Charlie a call about the restocking fee. Charlie waves the fee. I pick out new frames, then they tell me I have to pay for them. New frames aren't covered under the insurance I paid for them (when I originally purchased my glasses in 2025) OR by the additional $150 "insurance fee." So, I guess now I just wait for whenever the manufacturer feels like churning out some more before I can live my life again. B/c of health insurance/vision insurance, I'm not even eligible for a new eye exam until like March 2026. This is not customer care, this is not a value, this is not a service to our neighborhood or community. This is just another big chain looking to rip you off and blame you for their mistakes. I am one of the most loyal people I know, and I thought I was supporting a local chain. Nope. They're owned by some corporate giant bragging about all their providers but not actually providing the full spectrum of services they say they do. Go give your hard earned money to literally anyone else. Americas Best - here I come! read more

Clarkson Eyecare - Broken glasses - Optometrists Near Me - St. Louis, Missouri

Avoid the location on Chippewa St. Dr. Stubbs is good but not so for the front desk staff. They have difficulty when trying to find insurance coverage even through you have been there many times. read more

While the doctors and staff are fantastic the add on's you experience are not. I came in last week for my yearly exam. They asked if I wanted to take part in the retina scan. They didn't mention it was extra but I knew from past it was. I go through the rest of the exam without issue. When checking out, I get charged $50 for a contact lens consultation. Mind you, the doctor only asked what contacts I used and if I liked them. They then gave me a trial sample. At no point did the doctor inform me that the talk would not be covered my by insurance. I do not understand how asking what brand of contacts I prefer or if I've had issues with equates to a $50 charge. I asked the manager about the charge and all she said was that it wasn't included with insurance. If you like unseen add ons come here or just be prepared to pay for extras and not be informed. read more

I have yet to get a pair of glasses from them that was problem free. With the problems on the second pair they dismissively refused to repair, I will not be using them in the future. They measured my lens inappropriately and had to regrind the lens. I still cannot see out of the second pair of lens. They will not grind a new lens until I "wear them for a week." I have had numerous pairs of glasses and understand the need to adapt. I have never had to wear glasses a week which I only have blurry vision but that is what they told me. I can't drive with them. Their customer service appears to be that they are not wrong and you are. I'm out over $500 For glasses. read more

Everybody seems nice and competent on the surface BUT there is a huge disconnect in payment/accounting which has got to be attributed to incompetence or some kind of malicious agenda on somebody's part. I brought my glasses in March 25, 2025 for a refund, and they said no problem and said the refund would be showing up on my credit card. A credit did appear, but so did a debit for the equal amount, both which were later deleted! Whoa, this is just the start! The accounting department I called several times over the following weeks seemed not to know anymore than I did, saying that sometimes the credit can take up to 60 days to post. The last call to them May 8, 2025 yielded the statement that a check had been 'requested to be sent' to me. A check for a credit card refund transaction!!?? May 17 stopped by Clarkson office once again, was told by office manager that they would call me to let me know if check had been cut, and if not, THEY WOULD DO A CREDIT CARD REFUND! Why couldn't they have done a valid credit card refund in the first place? Of course, nobody called me, so I stopped by again on 5/19 but manager was not in, so they told me they would check on status and call. Again, no call back. In all the multiple times I called or stopped by the office, NOBODY has ever called me back. All for a credit card refund. I hope this is just some kind of crazy mixup and nobody else has to go through this, ever. read more

My wife and I had a great experience. All of the staff were super friendly and helpful. While we were there, there was a customer in the building who was being very rude to the staff, raising his voice, and was unreasonably upset about being asked to wait outside a bit due to COVID precautions, etc. The staff responded to him with patience and professionalism, showing kindness despite the way they were treated. The doctor took the time to explain his recommendations to me and I learned more about my vision than ever before. They were great!! read more

Great service and the staff & Dr. Tubbs are so knowledgable and good at what they do. Dr. Tubbs took good care of my daughter & I and gave me the right prescription. They were great with a 6yr old, even when she projectile vomited all over their office! (Sorry about that!) The frame selection is good & I'm happy with my choice. They made sure that I was happy with the fit and feel when they came in. It didn't hurt that the guy who helped e when the glasses came in was downright dreamy. I have a clarkson so much closer but will likely go back here for my checkup. Thanks Dr. Tubbs! I can see normal! read more

This place has the worst front of house help. An old man came in (clearly needing assistance...) and he didn't understand his insurance. They were rude and making fun of him after he left in front of other guests in the lobby. Just not very professional 1. And 2. That poor old guy he was just trying to get some answers and get glasses... he clearly wasn't all "there" Also. Went to get my glasses adjusted even though when I first got them I said they were crooked and was lied to. After I got home I looked in the mirror and saw they were not fixed. Went to work and can't even wear them. Went to get them readjusted and she messed with them 4 times, said they were straight ...wear them to work for them to just fall back sideways on my face. Called up AGAIN and the woman at the counter put them upside down THEY WERE DEFINITELY CROOKED and wobbled all over the table. Now this is fine, what I'm upset is what happens next. The original person who sold me the glasses comes up to "help" and tries to BEND MY PLASTIC FRAMES AND RUINED THEM EVEN MORE and says "your ears must be crooked" So I said ok well the floor model fit me just fine... so they go and grab it: sure enough my ears are NOT the problem... So finally they agreed that they will order me a new frame. Should be simple right? Oh but apparently they are all out so she just popped my glasses out and popped them in the floor model and they were like there all fixed. But really no... because they have wear in them, the ear part is flimsy and the other side is super stiff, scratches, and they are going to break way sooner then brand new ones will. (If you wear glasses... you know what I'm talking about) You wouldn't pay full price for the floor model of a table or something... would you? Very upset. Waiting on a call back from corporate. Just wondering why they would continue to display the glasses if they were unavailable. Wouldn't have purchased them if I knew there was no way to replace them? All around just very unprofessional, the doctor was wonderful but everything else will have me never going back. Chippewa location. Stl read more

I've been here 4 times in the last year. One to order glasses, one to pick up the ordered glasses, and twice to have my glasses tightened (one of those times was today). Today I wasn't paying attention and walked in as they were closing. I was desperate for my glasses to be tightened and asked if they could do it quickly so I wouldn't have to wait until Monday. Johanna, the office manager, kindly took my glasses and tightened them! I was so excited! I felt very taken care of by her act of kindness as she didn't have to do this for me, especially since I walked in after closing. read more

The only good thing about this place is Dr. Tubbs. The other staff is rude. They add all the extras on without telling you and try to make you buy a crazy amount for glasses. They are condescending and it is very off putting. We will never come back again. They overcharge and then send bills to collections that you don't even owe. Save yourself a headache and go to LensCrafters or America's Best. read more

This place is run so poorly. I went for my eye exam and they gave me same contacts, had to go back because I was having trouble seeing, ends up my prescription had changed. I used my care credit with the understanding that it would be put on a promotional credit, this is the second time I have been told it would not be a problem. Guess what, it was! I called on Tuesday and left a message for someone to call me back and no one called me back, I had to call again today only to be told that there is nothing they could do about the promotional financing. I am so beyond pissed and frustrated. I will never go back to this location ever again. read more

The support staff make this office unusable. My family received excellent care from Dr.Tubbs. In the last year or so the quality of the staff has plummeted. They repeatedly provided misinformation about purchases and promotions. It took months to get glasses. No one would return my calls. When I got someone on the phone she blamed the computer system and her supervisor. It should not be this hard to get glasses. read more

My most recent experience, which was about two weeks ago was less than impressive. Dr. Tubbs is the only pleasant employee there at this time. Years ago, the staff was fabulous. I think Diana was by far the best. Staff seems 'put out" if you call and or while placing an order for glasses. Previous staff would offer suggestions, and was actually a fun experience. Too bad that's no longer the case. May consider a different eyeglass provider in the future. The two star rating is for staff, not Dr. Tubbs. It's also taking way too long to get glasses. 15 business days is ridiculous. Understand Clarkson is working with a new lab, but sorry, work out the kinks. read more

Very kind and professional. I was seen very promptly and all were nice. Thanks to M.Schneider O.D

Dr. Tubbs was amazing. He listened and spoke in plain English. If I EVER go back it will be because of Dr. Tubbs. So, here is what Happened; Before scheduling my appointment I asked if I schedule a contact lens exam could they give me my pupillary distance, because I was planning on purchasing some glasses online. I made it very clear that this was a dealbreaker for me. If they could not provide a pupillary distance I would have to go somewhere else. After being assured that it would not be a problem for them to give me my pd I scheduled an appointment for the next day (February 7th). After my appointment they stated because my script is not common that they needed to order my samples of contact lenses, I was told they would be in in 3-4 days. I called on the 14th and was told that they forgot to place my order and that it would be available in less than a week. I received a phone call on February 27th that my contact lenses were finally in. I went in today (February 28th) to pick up my contact lenses, and ask when they can take my pupillary distance. They then tell me that they only take a pd if you're purchasing glasses, they will not do the measurement if you're ONLY purchasing contacts. I told them that I was informed that it would not be a problem because if I knew that that would be a problem I would've set up my appointment somewhere else. The fact that they lied to me knowing that they would not be able to give me my pd I believe it is a very deceptive and underhanded thing to do to a customer. I am so disappointed. I will most likely not be back, and I will be reporting this to my insurance provider, not that they wouldn't give me my pd some service providers wont, however i will be reporting that they knowing that obtaining my pd would be a dealbreaker for me, provided me with incorrect information so that I would schedule an appointment with them instead of going to another provider that would provide me with the services I've requested. read more

Dr Tubbs is great and I hate to leave a bad review but an "oversight" cost me over $150 and precious time with my family while on vacation. I lost a contact lens & needed a replacement while out of state. I called to have my prescription sent to a local optometrist only to be told my contact lens prescription was out I date by almost 2 years! The confusing part was I had purchased contacts from this store only a few months ago. I was told it was an oversight and offered no further assistance. Had I been informed (as I should have been) that my prescription was out of date when getting contacts I would have scheduled a contact lens exam and have a current prescription. Now I'm spending an entire day trying to find an optometrist to get a contact lens exam... Just what one wants to do while on vacation. read more

I've been coming to Clarkson for a few years now and have never had any issues. Dr. Tubbs is great but the office staff make it really hard to come back. I had an exam on 12/27 and was told that in order to take advantage of the $200 rebate on the contacts they recommended, I would need to order that day. They would hold the order until I could try a couple samples out to make the final choice, but that was I was locked in to the rebate. After calling and telling them to submit the order, I received the contacts about a week later. The rebate code wasn't in the box, so I went the store and was given a code for orders placed in 2019, and no one in the store could understand that it didn't work with orders placed in 2018. After trying 3 different codes they gave me, including one for Pearle Vision stores, Stef had me come in and she tried and failed. She told me should was going to contact a rep and that I would hear back in a couple of days. After a week went by, I never heard anything and was told to give her a couple of more days. Another week and nothing, so I went back in the store and finally the guy at the desk called other stores and was able to get me a code that worked for $140. At this point it was easier to take something over nothing, but their laziness and incompetence cost me many hours of time and $60.00. read more

Great customer service. Repair glasses and was not charged. Just a great place to get your eyes checked and buy new glasses.

Dr. Tubbs is wonderful. Very nice, thorough, and quick-to-the-point. However, the staff are consistently terrible. I have been to this location three times because Dr. Tubbs is great, but my visit today will be my last. Let me start with my first visit to this office. When I visited last year I had my appointment and got a new brand of contacts along with an updated prescription. I tried them out, went back, and got the prescription adjusted. I was instructed to call back after a few days to let them know if they needed further adjustment or to have them order the contacts. When I called back to have them order the contacts, they could NOT tell me if they could ship them to my house or if I had to pick them up! I asked whoever I was talking to if they could ask and find out. They then said they "should" be able to send them to my home, but to call back in 10 business days if I did not receive them. I waited over 10 business days to give them the benefit of the doubt and called them back.... they had not even ordered the contacts! They said they would order them and to wait another 10 business days. About a week and a half later and I got a box of contacts, but only the contacts for 1 eye! I waited another week thinking the other box would come, again giving them the benefit of the doubt. The other box never came... I called back and they told me they only ordered 1 eye by mistake. They ordered the other contacts and I had to wait another 10 days for the other box to come. During this last phone call I asked to get a call back from the manager so I could complain about the terrible service. I did not receive a call back for over a month. When the manager eventually called back, she did send me 6 months of contacts for free and claimed she had just been notified about the situation... It had been over a year since the experience listed above. I called the office back yesterday to schedule another appointment because I needed to use my eye insurance benefits before the end of the year and I did not want to try to find a new eye doctor. They informed me they had an appointment today (good) but they needed some information. Among other things, they asked for my social security number. I asked why they didn't have it on file from my visit last year (they seemed to have all of my other information). She said she didn't know but they could get it from me at my visit tomorrow. When I went today, they did not ask me for my social security number! (bad and scary). I was 10 minutes early for my appointment. A few minutes before my scheduled appointment time, another individual came in and told the woman at the front desk he had an appointment at the same time as mine. A few minutes later, he was taken back to a room and I was told I would be seen as soon as a room was open. (Why I wasn't seen first instead of this other gentlemen, I have no idea...) I then waited nearly 20 minutes beyond my appointment time while I watched the individuals a the front desk make themselves coffee, try on sunglasses, and gossip about coworkers. I was not taken back to a room until Dr. Tubbs came out and told the people working at the front desk that room #2 was open. My experience at this location has been terrible in every way except Dr. Tubbs. This store even has you fill out your address on an appointment reminder card they will send to you next year. I have never been to any doctor anywhere that wants their patients to do this. It's not a big deal for me to fill out my address, but its the idea that they have plenty of time to chat, make coffee and try on glasses but not to help their patients in even a small way like filling out an address they already have on an appointment reminder. Although I think Dr. Tubbs is a wonderful doctor, I will not be returning to this store. read more

I went to this location because it's close to my house and my insurance changed so I wasn't able to go to my old place. They were quick, easy, and nice. I had a good experience there and was able to get in and out pretty quickly. Overall I would suggest this location if you need an eye exam. read more

I believe her name was Sydni that helped my husband and I with picking out our new glasses and just overall taking care of us while at Clarkson. She was absolutely wonderful, friendly, helpful, and pushy to get us to spend more money. That is what customer service is!!Thank you Sydni! read more

This place will tell you that they will give you a $50 rebate and then never sends it. Despite calling them 3 times since and them saying it will come any day now. Its been 6 months. read more

Dr. Schneider was very nice and knowledgeable about my infection. Logan was fast and efficient in checking me in and taking pre-screening. Was very happy to get in same day! read more

I have never felt more comfortable at the eye doctor's office. The staff could not have been more helpful and friendly. (and funny, too!) I had a great experience! Dr. Tubbs did a great job and gave me more information than I ever received from my last doctor. They all were very professional, informative, helpful, and just plain nice! read more

This group provides outstanding service, fun, knowledgeable, attentive, easy to work with. Highly recommend. I have been going here for years and will continue. read more

The staff and Dr. Tubbs were phenomenal! Went in for my annual eye exam and couldn't have been any happier. They explained the appointment, insurance questions and billing so I was able to understand. Great customer service! Thank you so much. read more

The optometrist here is very good. However, the customer service is HORRIBLE! The most unfriendly people work out front. They do not have an insurance/replacement plan on frames either. Spent over $400 on frames, three months later they broke after being dropped. They wanted to charge me almost full price for replacement frames. There are MUCH better eye places. Don't waste your time or money here. read more

went in this morning for sunglasses. diana was very helpful.

Doctor Tubbs is thorough & very nice. Office staff is also very nice & helpful. My eye sight is so poor that they even gave me disposable contacts to wear while I was picking out my glasses so I could see myself better in the new frames. I've never had an office do that for me before & I appreciated that. Decent choice of frames & staff was attentive in the whole selection process, giving their opinion about what best fit our faces as well as my heavy prescription. The issue came when ordering & making the glasses. I had to go bk multiple times. First time went bk 10+ days later to pk up the glasses & they accidentally flipped my kids' prescriptions. We immediately knew something was wrong b/c one child was squinting & the other one looked bug eyed... we couldn't figure out what was wrong at first.. that they could both be soooo off! Until the one of the kids said "Hey, maybe we got each others glasses?" Sure enough they switched frames and saw fine. But that meant we had to wait ANOTHER 10+ days for them to come in. So about 3wks later the kids finally had their glasses. I'm sure glad this was our 'on year' where insurance covered new frames b/c otherwise they would have been in school for weeks w/o being able to see while they were getting their lenses replaced in their old glasses. Now to me... My glasses had even more issues. First off both lenses had weird marks on them & when I looked thru the glasses I could see up close but beyond 15ft things were blurry.. like I was in a fish bowl? The prescription wasn't much dif from my last one..just .25 change in one eye. So why so difficult to see? Thought maybe I was super sensitive... but started to tk that there was something wrong w/ either fitting/measuring? or they weren't made/cut correctly? So I went bk for another eye exam (#2) to make sure that the first exam was correct & it was. I said that my old prescription was fine so let's just put that one bk in the new glasses. Which they obliged.. but even tho is was exactly the same prescription when I went bk 10+days later I still couldn't see well in the distance? AND once again.. there was a mark on one of the lenses! What!? So I had my eyes ck'd once more (#3) & then they remeasured/eye placement/etc... determined that that might have also been a little off along w/ poor production (i guess you would call it) of the lenses. So another 10 days later I finally got my 'new' glasses. This took place over the course of about 6-8weeks b/c I had to keep rescheduling appts, etc into an already hectic family schedule. Everyone again was nice & wanted to make it right. But all the back & forth was a bit frustrating. read more