I went there because they said they still had rimless glasses available. The frames and lenses were quite pricey but at least they had a small selection. I normally buy two pairs of glasses: one for general distance use (like driving) and another for use when I'm doing things with my computer.
The glasses seemed to take forever to get made, so after a month of waiting, I contacted Lenscrafters, only to find out that they had had the two pairs at their location for a couple of weeks. I expressed my concern that no one had contacted me, only to be told that I had indeed been contacted. All I can guess is that they mistook my wireline phone for a cell phone and sent a text message to it when the glasses were at their location.
The style I had chosen for distance viewing had springs inside the temples, allowing them to flex without putting too much pressure on the lenses. However, the other style I chose for computer use didn't have that flexibility built in and after a short while, the lenses began to splinter around the places where holes had been drilled into the them to accommodate the attached frame pieces.
Lenscrafters has a period of time after purchase where I could bring them back and they would replace the glasses without charge, so I was within that limit. However, these began to splinter in almost exactly the same manner the first pair had.
I was now beyond the return for no cost replacement period, but I still had a 1-year warranty. Circumstances didn't allow me to get back to their location until after the new year (2023), so my prescription had run out. That didn't allow me to buy a different frame that would have a partial rim and hopefully avoid the same fragility problem.
However, since I was beyond my prescription's end date, I had to settle on another pair of the same glasses. I figured, okay, I guess I'll see if these actually function or maybe I'll need to go back to my eye doctor for a new prescription so I can buy a far less expensive pair online.
While the person at Lenscrafters was processing the replacement order, I was informed that I had a "co-pay" of $50 (plus tax and fees) to pay to replace the broken glasses. At first I didn't understand but eventually relented, since I didn't really have any other choice. It's like finding out that some electronics I bought was faulty and I'd have to pay a "restocking fee" for something they were likely going to throw away anyway.
Needless to say, this has been a very expensive investment of time and money on what turned out to be a defective product, where I have to pay to replace it with the exact same item, almost guaranteeing that I'd need to replace it, too, so they could charge me another "co-pay".
I'm not going back to Lenscrafters ever again, because they basically sell expensive but defective products and then expect their customers to pay more money just to get the glasses replaced with the same defective products, and so on, ad nauseum. I really hope they go out of business soon. read more
