I went into Burnsville Family Eye care because I needed to do my annual exam. My wife and daughter…read morehad been here last year and raved about the service. Well they weren't wrong. Dr.Cassin was the best. He takes to me about all my concerns and even gave me good tips on how to deal with some common issues I have been having. Marcia was a great help when I was picking out my glasses. She helped my pick ones that would fit and was honest about how they fit and looked. If you want to go to a friendly and very professional place go here.

My husband and I have been going to Burnsville Family Eye Clinic since we moved back to Minnesota…read morein 2013. All of the doctors are professional and caring. I just had my annual checkup with Dr. Cassin, who was thorough and explained everything. The rest of the staff, Paul and Lisa are also amazing. I had to wait a little bit to get my glasses fitted and ordered because there was another customer being helped and Lisa came over to take care of that process so I wouldn't have to wait. How considerate is that??!! I highly recommend Burnsville Family Eye Care for young and old. They truly care about their patients and eyewear customers.

Have had such a great experience with the eye clinic and am so glad after years at my old place…read morethat I finally switched. I hated my contacts and never felt the prescription was right, but they never seemed to listen and kept giving me the same kind every time. Was so frustrating. Went here off a coworkers recommendation and am so happy! The Dr immediately had a feeling why the other ones weren't working and gave me some trials of new ones. Instantly better and am thrilled to finally not hate my contacts. The woman that works the front desk is LOVELY. So polite and helpful. Simply great customer service. Just got new glasses from them last week and she let me take a few frames down the block to get the much needed opinions from my coworkers before deciding. Above and beyond.

Really bad experience with a gentleman that absolutely failed to provide a C+ level of customer…read moreservice for my wife. He had multiple opportunities to apologize for a crappy experience and the words sorry or apologize never came from his lips. Sad. Will be taking my family of 5 elsewhere.

I was in desperate need to see an eye doctor because my right eye was all red and swollen. A few of…read moremy friends recommended I see Dr. Lannom, saying that he is very thorough and smart. I called for an emergency appointment but Dr. Lannom was booked solid. Dr. Blaschke was able to squeeze me in, thank god! And on top of that Dr. Blaschke was fantastic! Very friendly and was able to diagnose my problem right away. I was so releived!! Everything about Family Eye Clinic was wonderful - friendly and helpful staff (thank you for squeezing me in), smart doctors, and their office (I went to the Wayzata location) was so beautiful! I am definitely going to go back in to check out their frames when I have a bit more time - Prada, Gucci, Kate Spade, oh my! I will definitely be referring friends here!

Terrible! Do not go here if you want someone to listen to you. I went to get a contact lens…read moreprescription and still do not have one after two office visits with Dr. Ruhland. Take your business somewhere else - I certainly will.

My experience started out not so great, but ended up being pretty great. The receptionist, Belinda…read moregot me in even though I was late. & Emily I want to say, was very nice when I saw her. Karla returned from a scheduled break & was EXTREMELY helpful & patient when helping me pick out glasses. She gave me so many options & went through every detail & price. I probably tried on every pair of glasses in there. I will say it was a bit pricey, but maybe that's because the price bracket my glasses came & the add ons that Karla convinced me to get. All in all though. I got what I WANTED & need fur that matter!

I've unfortunately given them numerous chances over the past few years and have consistently been…read morefrustrated. The first pair of glasses I bought from them had the completely wrong prescription in them. Then the first time I ordered contacts I got a notification to review my contacts when I hadn't even been told they were ready so I called to verify and they said they weren't in, I stopped by about a week later as I found it odd they weren't in yet and was told by the manager that they were stuck overseas, then two days later got a call that if I didn't come get my contacts right away they were no longer willing to hold them for me. Second time I ordered contacts I decided to have them shipped to maybe avoid confusion, but then got a call that they were waiting for me in store, so I went in and then they proceeded to not be able to find the contacts, an employee and the manager confused looking around and yelling back and forth for about 10 minutes as I waited awkwardly. Then the last time I called to order contacts the manager took my call and when I asked for 6 months worth she proceeded to give me attitude saying last time I ordered contacts she'd explained to me to get a years worth and if I'd just done that instead of 6 months I wouldn't need to be calling again right now. Excuse me? I knew my insurance would re-up and cover more contacts in 6 months when I'd originally called - but I also should not feel like I need to explain that to someone, especially not a manager. Throughout all of this time, any experience in store has been incredibly unprofessional. Employees loudly having personal conversations across the store and ignoring patients. Consistently having difficulties verifying insurance and making it seem like it's the patient's fault. When an employee doesn't know something they just yell back and forth instead of pausing a personal conversation, getting up and coming over to help one another. Unsure if it's lack of training, but it is incredibly frustrating and I've officially given up and won't be returning.

I went here because Clarkson carries VSP. I noticed my contacts were marked wrong. Now I got new…read morecontacts and was told 3 different prices. First $124.00 after a $100 rebate. This morning I talked to Kris and she said they would be $144.00. I said okay so they are $144? She calls me back later and says no they are $124.00. I look at my bank account and I was charged $224.00 , today nobody mentioned the rebate. I call back again and not even a sorry, more or less told me I was wrong. Will the rebate info come in the mail? Don't know, I only get half of what they send.

I am so happy I found this eye care center. The staff is wonderful. The doctor was excellent. I…read morewent here after a less than positive experience at a franchise eye care provider in Edina and I could not be more pleased. My care and treatment was perfect with great communication every step of the way. The office is very clean and well lit, situated nicely, and they have a large variety of frames to choose from. Five stars. Highly recommended.

I have been coming here for years and drive a distance to come here. I have never had luck with…read morecontacts or glasses until I came here. Staff is amazing, they have the latest technology, and they are very knowledgeable. They truly are here to help and I have never left unhappy! You have zero reason to look for another location because this is the place!

They were great. No eye drops to dilate the pupils. They took computer photos of my eyes and…read moreshowed me a close up of my retina and so on. Explained "floaters" in the eye and other issues well. And the staff was friendly and gave me their opinion of the frames I was trying on (when I asked). They also took my insurance.

I had an excellent experience with Dr. Theresia for my eye exam and contact lens fitting. She was…read moreincredibly kind, patient, and understanding throughout the entire appointment. She took the time to listen to my concerns, explain everything clearly, and ensure I felt comfortable with the process. The fitting went smoothly, and I received my trial contacts the same day. I'm very pleased with the results so far and truly looking forward to receiving my full prescription lenses. Dr. Theresia and her team provided outstanding care--I highly recommend her to anyone seeking a thorough, compassionate eye care provider.

Joe was absolutely fantastic! Quick, efficient, and friendly service. I'll definitely return!read more

We have been coming here for several years and like Dr. Joel and Tony very much. If you had asked…read moreme for a review last week it would have been 5 stars. But we had our appointments and as I was purchasing my glasses, I was told that my husband had an outstanding balance from December 2023. We were in last summer and no mention of an outstanding balance. I purchased my glasses and was told they would contact us regarding the outstanding balance. Haven't heard anything. It is much too late to sort this out. My husband had an eye problem and gave our vision insurance and medical insurance. Last summer we showed a $0 balance. 20 months later? I guess we will have to find a new eye doctor. Too bad - Tony is fun and has a great shoe collection. It makes me smile.

As a friend brought me here to a "trunk show", found real kindness and cleanliness. Coupled with…read morethe great hospitality by ALL staff dressed in Vikings Uniform Jerseys, 1-Bears and 1-Packers Jersey. Lol for the love of Minnesota Sports Teams. You caught my attention... Next, began to wonder, is this a good place to see an eye doctor and buy glasses? Yes, as the kindness continued in my eye exam. Did enjoy as well the option to return later For the eyeglasses portion. Remember now the best for me was to return. Next visit remember how well the staff tolerated me again. My discerning eyes See everything, maybe too much. Here's the good news, the optician looked at me, walked to the selection and picked the most beautiful pair of glasses. I asked her to pick something for me. By surprise picked her very first selection, great experience. Here's better news, working in public and charity have received not less than 100 compliments on these pair of glasses. Hmmm. Now that was unexpected. More good news, this time worked with a young man optician. Same great experience. Okay everyone in this company maybe well-trained to allow you a great experience. Thank You Dr. Schon Note: They have two locations, one on Cedar and one on Pilot Knob. Enjoy.