I've been extremely impressed with the care I've received at VSM. From the extremely thorough…read moreexaminations to the caring opticians and kind desk staff, every experience at VSM has been terrific.

I located Vision Specialists online after searching for a specialists that could work with me on my…read moreunique eye issues. After the Kellogg Eye Center told me, "your eyes are fine," I looked around for a second opinion. I worked with Dr. Chelsea, who did a very thorough workup that included standing on a balance board decide and watching me walk down the hall. She diagnosed my binocular vision disorder, and prescribed me a pair of prism lenses. Martina helped me out with the glasses. I thought I was going to try the new Xtra active prism lenses with the mirror sunglasses but they came back from the lab a little weird, so she helped me change them out for a normal lens without charging me more money. I had a great experience with all levels of care from the moment I walked in.

This doctor took time to read the paperwork I was asked to fill out. I know because he referenced…read moremy answers regarding my personal life. He showed an interest in me the person as well as me the patient. He spoke to me as an equal and made a point of explaining not only what were doing that day, but also what was to come including expected time frame. They even made all the appointments while i was there! Hats off to Dr. St.Aubin and his team!

This is the second year in a row my prescription has been wrong. I've had to go back for a recheck…read moreand have the glasses remade. This time they can't get me in for three weeks. No exceptions because apparently if the script is wrong it is my fault. I even asked them to just give me a script for last year's readings because I could see fine with those lenses. No. Not interested in helping me out in any way. The scheduler at their office in Rochester is hard nosed and unsympathetic. Basically said, screw you, without actually saying those words. Not someone who I'd want representing my company.

I walked in kindly got greeted. Met with the lady at the counter waited little to no time. she was…read moresuper helpful made filling out the few questions they had a breeze. Sat down waited for someone to do a exam didn't wait more then 5 min she was super kind and patient with me. Then see the Dr. Right after he was very knowledgeable, made sure I understood everything he was very easy Dr to talk to. Then picking up my glasses the part I was dreading will they made the best part my day the lady helped me out I looked through so many different kind and her patients and honesty made it fun. They all pitched in there advise as I asked for it. I overall never had a better more comfortable fun professional experience at any Drs office they are top notch. Best part is the pricing was so competitive. All honesty I came in on a budget and I wouldn't have mind if I paid a bit more for that type experience.

I have been going here for 14 years. I recently had to have emergency eye surgery. The doctor…read morethat diagnosed me said I had scarring on my retinas and was very visible once my eyes were dilated. My eyes had never been dilated at Weisman even though I'm at high risk. I recently discovered the retinal photo they charge extra for only captures an image of a small central part of your retina unless your eyes are dilated. I will never allow them to care for my eyes or my children's eyes again.

Dr Garritsen diagnosed a condition which two prior doctors completely missed. You can trust him…read moreto be careful and thorough. His 'front of the store' staff do an excellent job of helping to choose the right frames for you and aren't afraid to tell you when they don't look right on your face.

Nice little local owned business. Dr.Garretson knows his stuff, he is kinda geeky, but I guess…read morethat's good when he is you doctor. The staff was helpful and knowledgeable. Their selection of glasses was quite good. They have the latest styles and frames. I did the big chain business but I just felt like a number there. The free use of the Keurig is nice. I will definitely be coming back!!

Had an awesome experience here today. Great place if you are on a budget and they can do prism…read morelenses!

Everyone here always makes me feel welcomed! I drive all the way from Southfield just to get my…read morecontacts here! Daisy,Tashai and Tonya are the best!

Terrible patient service. I've been a patient here since 1997 and have noticed a complete downhill…read morein patient care over the past two years. I will be looking for a new provider and wouldn't recommend anyone to go here.

I have been coming here for 50 years, yes, 50!!!! I have NEVER waited so long for my appointments…read moreas I have in the last year. I'm not sure what is going on but nobody seems to be hustling, I don't really feel cared for. I had surgery and there seems to be a serious lack of response. I really don't care what the issues are. I will be taking my business elsewhere.

Dr. Spigelman -- where do I begin?…read more I guess I'll start more than 15 years ago, when my grandmother became his patient after another surgeon blinded one of her eyes for a routine procedure. At 70+ years old, things looked hopeless for her. After coming to Dr. Spigelman and being treated for a number of years, she was shocked one day; my grandmother opened her eyes and saw out of her prior blind eye. Fast forward to 2015, and I came to see the doctor for vision correction. The only surgery I knew of was LASIK, and after a few tests, Dr. S suggested an alternative procedure to correct my eyesight. He knew I was nervous and reassured me things would be okay, specifying the technique he used, pre and post op procedures, and even explained that several members of his family -- and he, too -- have undergone vision correction. His bedside manner and warmth are rare traits amongst many doctors these days, and I never felt like he rushed or like my concerns went unheard. He really made me feel as comfortable as possible and his staff were also kind and helpful during the process. There were many laughs shared with his staff and they were incredibly thorough and explained the post-op effects like blurriness of vision on the second day. The doctor checked in regularly after my procedure and was very attentive, asking me to come in for post-op appointments to make sure everything looked great. The most impressive thing to me was that all of the pre and post operation appointments were included in the price for the surgery -- the cost and breakdown were very transparent, and ultimately, very reasonable for what I got. Long story short, Dr. Spigelman restored my vision too. His hands, knowledge, and approach are truly transformational. Three years later, not a day goes by where I don't wake up to see things clearly or don't enjoy activities without the aid of glasses and contacts. Dr. Spigelman, thank you for the gift of vision!

Didn't correct my eyes to 20/20 (I ultimately ended up at 20/40) and didn't seem to care that…read morethey'd not done what was promised. For four months I went without being able to see well enough to drive (and by the way, I am not retired and had to figure out how to work during that time). It was such a stressful experience and each time I went back for a followup appointment, the attitude was, "Hey, we're awesome, it's your eyes that aren't working." Zero empathy for the fact that I couldn't see. Also continually refused to give me corrective lenses so I could function. I finally gave up on them and returned to my regular eye doctor to complete the followup treatment (and lo and behold, they were able to put me into corrective lenses so I could actually, finally return to being a fully functioning adult!). It was a horrid experience. So horrid that I am not even willing to let them do the contract guaranteed touchup. The level of stress that office created was off the charts. And then, as if the in-office treatment wasn't bad enough, they told me they'd waive the copay for my initial followup appointment, and then sent me bills and threatened to turn me over to collections, for a whooping $50. I would never recommend this place. Do not trust your eyesight to this office. I wish I had checked the reviews before going there because now I can see that mine is a pretty common experience, unfortunately.

Update: House of optical reached out right away and offered for me to see another doctor. I was…read moreable to see Dr. Langton and he was incredibly patient and helpful in resolving all my concerns. I would definitely return to see Dr. Langton. I also want to shout out the front desk staff. They have been super nice and helpful. Original: Office staff were very friendly and helpful. I saw Dr. Robert Feldman. Although I felt he did a good job with the exam, the entire second half of my appointment felt extremely rushed. I specifically came here because I have had issues with my glasses prescription. When I asked if we could discuss my glasses, after he said we were done, he seemed very annoyed. He did take a look however, but his annoyance continued and he made me feel very rushed and unwelcome to ask questions. This is extremely upsetting considering I looked at many reviews and had this place recommended based on a community Facebook page. I am leaving with questions and concerns that were not addressed and will now need to come back because he already was gone immediately after my appointment ended.

Been a customer for over 25 years, but suddenly their service and attitude have gone down the…read moretoilet. Went in yesterday to pick up two new pairs of glasses that I was told were ready. When I arrived, they were quite busy and I wound up waiting for approximately twenty minutes to be seen. I completely understand the wait as I came there during one of their busiest times. Once it became my turn i was greeted by a woman with unnaturally dyed red hair, and I could tell, had an already karen like attitude. She sat me down and I tried on my glasses. The first pair, we're my riding glasses. Everything was fine. I could see good. The bifocals were lined up perfectly. The second pair are my daily glasses that I wear all the time. The distance vision portion was perfectly fine, but I couldn't see a thing out of the bifocals. The woman immediately became a bit frustrated and said that all the measurements were what they were supposed to be. And she didn't understand the problem. I told her regardless, I can't see out of the glasses in their current state. Could you please check the measurements? Make sure they're right. We have to send these back. She took the glasses and went into the back room for another 10 minutes came back out and told me to try them again. I put them on and still the same issue. The bifocal portion was way too low on the lens for me to properly see out of I took them off, placed them on the table. And said, very quietly and very calmly, no I still can't see a damn thing. She then immediately began to chastise me and dress me down in front of everybody in the store about my language, and that I am never to use profanity around them and the children that were in there, there was one child. If you can call him that in the store and he was about seventeen years old. And I think he's heard worse things than somebody whisper the word damn. I am a 59-year-old man. I have never been chastised and dressed down by anybody in public that way, that was the most embarrassing thing. I think I have ever experienced. And because of this house of optical is losing a twenty five plus year customer, his wife and his children as well. The only decent thing about that place that I can tell at this time is Priscilla. She was extremely helpful, extremely polite. She took over everything from this vile woman and come to find out, figured out that my eyes were not measured properly by the technician who initially took the measurements, and that the glasses were wrong and needed to be remade. Priscilla deserves a raise. The red headed. Karen deserves a pink slip.